IBM G40 manual Getting help and service

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Getting help and service

44ThinkPad® G40 Series Service and Troubleshooting Guide

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Contents ThinkPad G40 Series Service and Troubleshooting Guide Page ThinkPad G40 Series Service and Troubleshooting Guide Page Important safety information Conditions that require immediate actionGeneral safety guidelines ServicePower cords and power adapters Extension cords and related devicesPlugs and outlets Batteries CD and DVD drive safety Additional safety informationHeat and product ventilation Viii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information ThinkPad G40 Series Service and Troubleshooting Guide Laser compliance statement Xii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information Xiv ThinkPad G40 Series Service and Troubleshooting Guide Important notice for users Important regulatory notice for usersInformation about hard disk capacity Xvi ThinkPad G40 Series Service and Troubleshooting Guide Finding information with Access IBM XviiXviii ThinkPad G40 Series Service and Troubleshooting Guide Contents Xx ThinkPad G40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Front viewFeatures Diskette drive External interfaceSpecifications Be gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Carry your computer properlyTake care in setting passwords Handle storage media and drives properlyOther important tips Cleaning the cover of your computer Cleaning your computer keyboardCleaning your computer display Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Diagnosing problems Click PC-DoctorTroubleshooting Error messagesSolving computer problems Solving computer problems Select Security IBM Predesktop Area- Access IBM Predesktop Errors without messages Password problem Power switch problemProblem Keyboard problemsTrackPoint problems SolutionStandby or hibernation problems Solving computer problems Computer screen problems Click Power ManagementClick Advanced For Windows XPClick Control Panel For WindowsBattery problems Hard disk drive problems Startup problems Other problems Solving computer problems Solving computer problems Starting IBM Bios Setup Utility Solving computer problems Recovering pre-installed software Click Restore factory contentsReplacing the hard disk drive Handling a hard disk driveReplacing the hard disk drive Replacing the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service from IBM Getting help and service Getting help on the WebCalling IBM IBM FRU Telephone numbersGetting help and service Getting help around the world Getting help and service Appendix A. Wireless related information Wireless InteroperabilityUsage environment and your Health Enabling Extended Channel Mode Authorized Operation Within the United States and CanadaAppendix A. Wireless related information ThinkPad G40 Series Service and Troubleshooting Guide Appendix B. Warranty information Warranty service and supportBefore you call for service Calling for service What this Warranty Does not Cover How to Obtain Warranty Service What IBM Will Do to Correct ProblemsExchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Part 2 Country-unique Terms Governing LawJurisdiction Argentina CAMBODIA, LAOS, and Vietnam Malasia Following Terms Apply to ALL Emea Countries How to Obtain Warranty Service ThinkPad G40 Series Service and Troubleshooting Guide European Union EU ThinkPad G40 Series Service and Troubleshooting Guide Egypt Germany Items for Which IBM is Not Liable SlovakiaPart 3 Warranty Information Warranty PeriodCustomer Replaceable Unit ″CRU″ Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceGuarantee supplement for Mexico Support Center telephone numbersThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices Processing date dataReferences to Web site addresses Electronic emission noticesIndustry Canada Class B Emission Compliance Statement Disposing of a disused lithium battery Handling a disused ThinkPad battery packEnvironmental notices for Japan Trademarks ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices Part Number / Numéro de référence 49P1094 NEW FastSite intranet publisher KEY Features and Benefits Conditions of Use Lotus Warranty Support Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Index ThinkPad G40 Series Service and Troubleshooting Guide Page Part Number 92P2196