IBM G40 manual Getting help and service from IBM

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Chapter 3. Getting help and service from IBM

Getting help and service . .	.	. .	.	.	.	40	Calling IBM	.	.	.	40
Getting help on the Web . .	.	. .	.	.	.	40	Getting help around the world . . .	.	.	.	43

© Copyright IBM Corp. 2004

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Contents ThinkPad G40 Series Service and Troubleshooting Guide Page ThinkPad G40 Series Service and Troubleshooting Guide Page Conditions that require immediate action Important safety informationService General safety guidelinesExtension cords and related devices Power cords and power adaptersPlugs and outlets Batteries Additional safety information CD and DVD drive safetyHeat and product ventilation Viii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information ThinkPad G40 Series Service and Troubleshooting Guide Laser compliance statement Xii ThinkPad G40 Series Service and Troubleshooting Guide Important safety information Xiv ThinkPad G40 Series Service and Troubleshooting Guide Important regulatory notice for users Important notice for usersInformation about hard disk capacity Xvi ThinkPad G40 Series Service and Troubleshooting Guide Xvii Finding information with Access IBMXviii ThinkPad G40 Series Service and Troubleshooting Guide Contents Xx ThinkPad G40 Series Service and Troubleshooting Guide Overview of your new ThinkPad computer Front view Your ThinkPad at a glanceFeatures External interface Diskette driveSpecifications Caring for your ThinkPad computer Important tips Be careful about where and how you workBe gentle with your computer Carry your computer properlyHandle storage media and drives properly Take care in setting passwordsOther important tips Cleaning your computer keyboard Cleaning the cover of your computerCleaning your computer display Caring for your ThinkPad computer Caring for your ThinkPad computer Solving computer problems Click PC-Doctor Diagnosing problemsError messages TroubleshootingSolving computer problems Solving computer problems Select Security IBM Predesktop Area- Access IBM Predesktop Errors without messages Power switch problem Password problemTrackPoint problems Keyboard problemsProblem SolutionStandby or hibernation problems Solving computer problems Click Power Management Computer screen problemsClick Control Panel For Windows XPClick Advanced For WindowsBattery problems Hard disk drive problems Startup problems Other problems Solving computer problems Solving computer problems Starting IBM Bios Setup Utility Solving computer problems Click Restore factory contents Recovering pre-installed softwareHandling a hard disk drive Replacing the hard disk driveReplacing the hard disk drive Replacing the hard disk drive Replacing the battery Replacing the battery Replacing the battery Getting help and service from IBM Getting help on the Web Getting help and serviceCalling IBM Telephone numbers IBM FRUGetting help and service Getting help around the world Getting help and service Wireless Interoperability Appendix A. Wireless related informationUsage environment and your Health Authorized Operation Within the United States and Canada Enabling Extended Channel ModeAppendix A. Wireless related information ThinkPad G40 Series Service and Troubleshooting Guide Warranty service and support Appendix B. Warranty informationBefore you call for service Calling for service What this Warranty Does not Cover What IBM Will Do to Correct Problems How to Obtain Warranty ServiceYour Additional Responsibilities Exchange of a Machine or PartLimitation of Liability Governing Law Part 2 Country-unique TermsJurisdiction Argentina CAMBODIA, LAOS, and Vietnam Malasia Following Terms Apply to ALL Emea Countries How to Obtain Warranty Service ThinkPad G40 Series Service and Troubleshooting Guide European Union EU ThinkPad G40 Series Service and Troubleshooting Guide Egypt Germany Slovakia Items for Which IBM is Not LiableWarranty Period Part 3 Warranty InformationOn-site Service Customer Replaceable Unit ″CRU″ ServiceCustomer Carry-In or Mail-In Service Courier or Depot ServiceSupport Center telephone numbers Guarantee supplement for MexicoThinkPad G40 Series Service and Troubleshooting Guide Processing date data Appendix C. NoticesElectronic emission notices References to Web site addressesIndustry Canada Class B Emission Compliance Statement Handling a disused ThinkPad battery pack Disposing of a disused lithium batteryEnvironmental notices for Japan Trademarks ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices Part Number / Numéro de référence 49P1094 NEW FastSite intranet publisher KEY Features and Benefits Conditions of Use Lotus Warranty Support Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Appendix C. Notices ThinkPad G40 Series Service and Troubleshooting Guide Index ThinkPad G40 Series Service and Troubleshooting Guide Page Part Number 92P2196