Cisco Systems 6000 manual Obtaining Technical Assistance, Cisco.com, Technical Assistance Center

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Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

 

Catalyst 6000 Family Content Switching Module Installation and Configuration Note

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78-11631-02 Rev. A0

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Contents Contents Overview Features Describes the features of the CSMThese sections describe the CSM CSM front panel features are shown in Figure Front Panel DescriptionStatus LED Operation Mode RJ-45 ConnectorOff Red Orange Green Green to Orange Content Switching Module and Servers Client-to-Content Switching Module-to-Server Traffic Flow Client-to-CSM-to-Server Traffic FlowSafety Overview CSM memory is not configurable System RequirementsMemory Requirements Power Requirements Hardware SupportedEnvironmental Requirements 72-876-01 Console Cable Not applicableInstalling the Content Switching Module Preparing to Install the CSMRequired Tools Software RequirementsInstalling the CSM Power supply Installing Modules in the Catalyst 6000 Family Switch Verifying the Installation Verifying the InstallationUsing the Command-Line Interface Accessing Online HelpUpgrading to a New Software Release Upgrading from the Supervisor Engine Bootflash Set up a session between the supervisor engine and the CSMCSM upgrade 127.0.0.zz c6slb-apc.revision-num.bin Routerconfig# power cycle module slot-numberRouterconfig# tftp-server slotxc6slb-apc.revision-num.bin CSM upgrade slot0 c6slb-apc.revision-num.binRouter config# power cycle module slot-number Upgrading from a Pcmcia CardConfiguring the Content Switching Module SwitchportSwitchport access vlan Router# vlan databaseConfiguration Overview Configuring VLANs Configure the required parameters in the following sectionsConfiguring VLANs See for the following notesConfiguring Client-Side VLANs Configuring Server-Side VLANsConfiguring Server Farms Configuring Real Servers Configuring Policies Configuring Maps Configure multiple cookies into a cookie map Configure multiple cookiesConfiguring Sticky Groups Configuring Virtual Servers Configuring TCP Parameters Configuring Dynamic Feedback ProtocolConfiguring Redirect Virtual Servers Configuring Client NAT Pools Writing and Restoring Configurations Configuring Server NATConfiguration Examples Single Subnet Bridge Mode ConfigurationEnter the Vlan mode Configure a client-side VlanConfigure a server-side Vlan Exit to have the configuration take effectSecure Router Mode Configuration Vlan modeCreate the client-side Vlan 2 and enter the SLB Fault-Tolerant Configuration Routerconfig# ip slb vlan 3 serverCreate the server-side Vlan 3 and enter the SLB Exit the submodeRouter# configure terminal Routerconfig# mac access-list extended VenusRouterconfig# int GigabitEthernet 2/1 Routerconfig-if#service-policy input VenusFault-tolerant configuration, the following rules apply Configuration Parameter On Both Content Switching ModulesCreate the client-side Vlan 2 and enter the SLB Vlan mode Assign the Content Switching IP address onRouter B Hsrp address 192.158.38.10Assign the default route for Vlan Define Vlan 9 as a fault-tolerant VlanCreate the Content Switching primary Configure a client-side VLAN2Configuring Hsrp Hsrp Configuration OverviewConfigure Switch 2-FT2 Hsrp secondary as follows CSG VlanConfiguring CSM VLANs Configure VLANs on Hsrp FT2 as followsConfiguring Probes for Health Monitoring Configure EtherChannel on both switches as followsAdd ports to the EtherChannel as follows Probe-name is the name of the probe being configured it has Http creates an Http probe with a default configurationIcmp creates an Icmp probe with a default configuration Telnet creates a Telnet probe with a default configurationCommands Available to all Probe Configurations Http ProbeIcmp Probe TCP Probe FTP, SMTP, and Telnet ProbeDNS Probe Submode Configuring Route Health Injection Understanding RHIRHI Overview Routing to VIP Addresses Without RHI Routing to VIP Addresses With RHIConfiguring RHI for Virtual Servers Routerconfig# ip slb vserver vserver1Understanding How the CSM Determines VIP Availability Understanding Propagation of VIP Availability InformationTranslated Safety Warnings Safety Information Referral WarningRegulatory Standards Compliance Wrist Strap Warning Blank Faceplate Installation Requirement Warning Translated Safety Warnings Related Documentation Qualified Personnel WarningRelease Notes for Catalyst 6000 Family IOS Software Obtaining Documentation World Wide WebDocumentation CD-ROM Ordering DocumentationContacting TAC by Using the Cisco TAC Website To access Cisco.com, go to the following websiteObtaining Technical Assistance Cisco.comContacting TAC by Telephone Obtaining Technical Assistance
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