Cisco Systems OL-14619-01 manual Unified Messaging, Voice Messaging

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Chapter 2 Cisco Unity Concepts

Characteristics of Unified Messaging and Voice Messaging Systems

Note This is true unless the MWI had already been activated because of a prior message arrival, in which case it simply remains activated.

–If the subscriber has configured personal notification options in the Cisco Unity Assistant, Cisco Unity can also call one or more phones or pagers, send an e-mail to a text pager, or send an SMS message to a mobile phone to notify the subscriber that a new voice message has arrived.

Characteristics of Unified Messaging and Voice Messaging Systems

Cisco Unity can be configured either for Cisco Unity Unified Messaging or for Cisco Unity Voice Messaging. This section enumerates the characteristics of each configuration.

Unified Messaging

•Cisco Unity voice messages are stored in the same IBM Lotus Domino or Microsoft Exchange message store in which e-mails and faxes (if applicable) are stored, so subscribers see all e-mails, voice messages, and faxes in the same Inbox.

•A supported version of IBM Lotus Domino or Microsoft Exchange must be installed on a separate server. (For information on supported versions, see System Requirements for Cisco Unity Release 5.0 at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

•The Cisco Unity server is connected to the network, so it has access to the message store, the directory (a Domino address book or Active Directory), and network utilities such as virus checking and backup.

•Subscribers check messages:

–With Domino, by using the phone or an e-mail client.

–With Exchange, by using the phone, the Cisco Unity Inbox, or an e-mail client. (The Cisco Unity Inbox is accessed through the Cisco Personal Communications Assistant, or Cisco PCA.)

•Cisco Unity administration can be performed over the network.

•Subscribers have access to the Cisco Unity Assistant through the Cisco PCA.

•Voice mail and e-mail attributes on subscriber accounts can be administered from a single location by using the Cisco Unity Administrator.

•Cisco Unity can play back electronic messages over the phone by using Text to Speech, and can support identifying, redirecting, and printing third-party faxes.

Voice Messaging

Revised May 6, 2008

•Voice messages are stored in a supported version of Microsoft Exchange or IBM Lotus Domino.

Design Guide for Cisco Unity Release 5.x

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Contents Design Guide for Cisco Unity Americas HeadquartersDesign Guide for Cisco Unity Release N T E N T S Workstations Authentication Centralized Voice Messaging Configuration Viii Audience Document ConventionsSupport Policy for Optional Third-Party Software Cisco Product Security Overview Xii Product Area Design or Feature Documentation Design Guide OverviewDesign Guide for Cisco Unity Bridge at Page Design Guide Overview Design Guide for Cisco Unity Release Cisco Unity Concepts How Cisco Unity WorksUnified Messaging Voice MessagingHardware Components of a Cisco Unity System One or More Cisco Unity Servers Cisco Unity Supported Platforms List atNetwork Connection Optional for Some Configurations Voice Messages Are Stored in Domino or Exchange Where Cisco Unity Stores DataSoftware Components of a Cisco Unity System DominoExchange Enabling Cisco Unity Servers to Communicate with One Another Networking Guide for Cisco Unity at Some Configuration Settings Are Stored in the Registry Name Resolution Availability of Network ResourcesDomain Controller Access and Availability Availability of Message Store ServersUsing Firewalls with Cisco Unity Sizing and Scaling Cisco Unity ServersStorage Capacity for Voice Messages Number of Voice PortsAudio Codecs How Codecs Affect the File Size of Voice MessagesAudio Codec TTS, TTY, Pocket PCs, and Hand-Held ComputersInteroperability Among Multiple Voice-Messaging Systems Quality RatingDeployment Models Unified Messaging with Customer-Provided Infrastructure Voice Messaging with Customer-Provided Infrastructure Multi-Site WAN with Distributed MessagingPhysical Placement and Network Infrastructure Considerations for Customer-Provided Infrastructure Active Directory ConsiderationsDesign Guide for Cisco Unity Release Exchange Considerations All Versions Exchange Considerations That Apply Only Exchange Considerations for Cisco-Provided, Dedicated Infrastructure OL-14619-01 Overview of Cisco Unity with Domino and Notes Maximum Number of Cisco Unity Subscribers Domino Address Book TerminologyChanges That csAdmin Makes to the Domino Address Book Element NameChanges That csClient Makes to the Mail File Server Placement Windows Domains and Domino DomainsAuthentication Active Directory Accounts and PermissionsDomino Permissions Cisco Unity Subscribers and Domino UsersDomino Clusters Message Routing Client Access LicensesCisco Unity and the Domino Address Book Backing Up and Restoring DataUnified Messaging Configurations Unified Messaging, No Domino ClusterServers Requirements and Recommendations Voice Messaging Configuration Criteria for a Supported ConfigurationUnified Messaging, Domino Cluster Deploying Cisco Unity for Lotus Domino Deployment Tasks for Unified Messaging Configurations Administrative Access and ControlNetwork Services Establishing Support PoliciesOperational Tasks Design Guide for Cisco Unity Release Integrating Cisco Unity with the Phone System OverviewHow an Integration Works Lines and Cables to Make Physical Connections Integration with Cisco Unified Communications ManagerDigital Integration with Digital Pimg Units Dtmf Integration with Analog Pimg Units Timg Integration LAN/WANDtmf Integration with Voice Cards Serial Integration with Voice CardsSettings in the Phone System and in Cisco Unity Connections for a Serial Integration by Using Voice CardsCall Control General Integration Issues Feature Sccp SIPIntegrating Cisco Unity with the Phone System Option Considerations Cisco Unified Communications Manager Security Features DescriptionDescription When Data Is Encrypted Setting EffectSettings for Individual Voice Messaging Ports Disabling and Re-Enabling SecurityPacketization Sccp Integrations Only Sccp SIP Cisco 11 Cisco Unified Communications Manager Fallback with Pstn Cisco Unity to a branch office will fail Integrating by Using SIP Supported SIP Integrations Cisco Unity Failover with SIP TrunksSIP Compliance Description of Pimg Integrations Dtmf Integration with Analog Pimg Units Description of Timg Integrations Setup and Configuration Firmware Updates Serial IntegrationsIncreasing Port Capacity Cisco Unity FailoverCisco Unity Failback Multiple Integration Support/Branch Office ConsolidationIntegrating with Multiple Phone Systems Using Sccp Phone Systems with Other Integrations Requirements for Integrations with Multiple Phone SystemsReasons to Use Alternate Extensions Optional Integration FeaturesAlternate Extensions How Alternate Extensions WorkAlternate MWIs MWIs for Extensions on a Non-Integrated Phone SystemCentralized Voice Messaging OL-14619-01 OL-14619-01 Cisco Unity Failover and Standby Redundancy FailoverStandby Redundancy Cisco Unity Failover and Standby Redundancy Cisco Unity Failover and Standby Redundancy Diagram of a Standby Redundancy Configuration Pstn WANOL-14619-01 Voice-Recognition Access to Cisco Unity OL-14619-01 Migrating to Cisco Unity from Another Voice-Messaging System Migrating to Cisco Unity from Another Voice-Messaging System D E IN-2 IN-3 IN-4
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