Cisco Systems OL-14619-01 manual Cisco Unity Failover and Standby Redundancy

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Chapter 7 Cisco Unity Failover and Standby Redundancy

Standby Redundancy

Sufficient bandwidth for call traffic to the data center in which the secondary server is installed.

Automatic failover must be disabled when Cisco Unity standby redundancy is configured. Therefore, if the primary server becomes unavailable, the customer must manually make the secondary server active before it begins taking calls.

For a list of the requirements for standby redundancy, see the “Requirements for Standby Redundancy” section in the System Requirements for Cisco Unity Release 5.0 at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Installing Exchange 2003 on the Cisco Unity Primary Server in a Standby Redundancy Configuration

When Cisco Unity is installed in a standby redundancy configuration, Exchange Server 2003 can be installed on the primary server instead of on a separate, third server. This reduces the number of servers required for a standby redundancy configuration, and also allows Cisco Unity and Exchange to be in the same data center except when the secondary server is active.

When the secondary Cisco Unity server is active, the primary server, on which Exchange is installed, is probably completely unavailable, which means that Exchange is also unavailable. The secondary Cisco Unity server answers calls, allows outside callers to look up subscriber extensions, and records voice messages. However, subscribers who check their voice messages hear the Unity Messaging Repository (UMR) conversation. This conversation explains that their Exchange server is not available, and lets them access voice messages that were sent after the primary Cisco Unity server became unavailable. Any voice messages sent after the primary became unavailable are stored in the UMR on the secondary Cisco Unity server. When the primary Cisco Unity server is active again and Exchange on the primary is available again, the voice messages stored in the UMR are routed to the subscriber mailboxes.

Caution If the message store is already installed on a separate platform, do not reconfigure the existing Cisco Unity system to move Exchange to the primary Cisco Unity server. Otherwise, the Cisco Unity standby redundancy system will not be supported. Only new installations of Cisco Unity with standby redundancy can be configured with Exchange on the primary server.

Note This configuration is not yet documented in System Requirements for Cisco Unity Release 5.0, in the Failover Configuration and Administration Guide for Cisco Unity Release 5.x, or in the Cisco Unity installation guide. When installing Cisco Unity in this configuration, use the Installation Guide for Cisco Unity Release 5.x in a Voice Messaging Configuration with Microsoft Exchange (With Failover Configured), but install Exchange on the primary server instead of on the secondary or on a separate server. You must install software on the primary server first because when you install Exchange administration software on the secondary server, the full version of Exchange must already be present in the environment.

This configuration is supported only when Cisco Unity is installed in a Voice Messaging configuration.

One Cisco Unity server is designated the primary server, and the other Cisco Unity server is designated the secondary (or standby) server.

Design Guide for Cisco Unity Release 5.x

 

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Contents Americas Headquarters Design Guide for Cisco UnityDesign Guide for Cisco Unity Release N T E N T S Workstations Authentication Centralized Voice Messaging Configuration Viii Document Conventions AudienceSupport Policy for Optional Third-Party Software Cisco Product Security Overview Xii Design Guide Overview Product Area Design or Feature DocumentationDesign Guide for Cisco Unity Bridge at Page Design Guide Overview Design Guide for Cisco Unity Release How Cisco Unity Works Cisco Unity ConceptsVoice Messaging Unified MessagingHardware Components of a Cisco Unity System Cisco Unity Supported Platforms List at One or More Cisco Unity ServersNetwork Connection Optional for Some Configurations Domino Where Cisco Unity Stores DataSoftware Components of a Cisco Unity System Voice Messages Are Stored in Domino or ExchangeExchange Enabling Cisco Unity Servers to Communicate with One Another Networking Guide for Cisco Unity at Some Configuration Settings Are Stored in the Registry Availability of Network Resources Name ResolutionAvailability of Message Store Servers Domain Controller Access and AvailabilitySizing and Scaling Cisco Unity Servers Using Firewalls with Cisco UnityNumber of Voice Ports Storage Capacity for Voice MessagesHow Codecs Affect the File Size of Voice Messages Audio CodecsQuality Rating TTS, TTY, Pocket PCs, and Hand-Held ComputersInteroperability Among Multiple Voice-Messaging Systems Audio CodecDeployment Models Unified Messaging with Customer-Provided Infrastructure Multi-Site WAN with Distributed Messaging Voice Messaging with Customer-Provided InfrastructurePhysical Placement and Network Infrastructure Active Directory Considerations Considerations for Customer-Provided InfrastructureDesign Guide for Cisco Unity Release Exchange Considerations All Versions Exchange Considerations That Apply Only Exchange Considerations for Cisco-Provided, Dedicated Infrastructure OL-14619-01 Overview of Cisco Unity with Domino and Notes Domino Address Book Terminology Maximum Number of Cisco Unity SubscribersElement Name Changes That csAdmin Makes to the Domino Address BookChanges That csClient Makes to the Mail File Windows Domains and Domino Domains Server PlacementActive Directory Accounts and Permissions AuthenticationDomino Clusters Domino PermissionsCisco Unity Subscribers and Domino Users Backing Up and Restoring Data Client Access LicensesCisco Unity and the Domino Address Book Message RoutingServers Requirements and Recommendations Unified Messaging ConfigurationsUnified Messaging, No Domino Cluster Unified Messaging, Domino Cluster Voice Messaging ConfigurationCriteria for a Supported Configuration Deploying Cisco Unity for Lotus Domino Establishing Support Policies Administrative Access and ControlNetwork Services Deployment Tasks for Unified Messaging ConfigurationsOperational Tasks Design Guide for Cisco Unity Release Overview Integrating Cisco Unity with the Phone SystemHow an Integration Works Digital Integration with Digital Pimg Units Lines and Cables to Make Physical ConnectionsIntegration with Cisco Unified Communications Manager Dtmf Integration with Analog Pimg Units LAN/WAN Timg IntegrationSerial Integration with Voice Cards Dtmf Integration with Voice CardsConnections for a Serial Integration by Using Voice Cards Settings in the Phone System and in Cisco UnityCall Control General Integration Issues Sccp SIP FeatureIntegrating Cisco Unity with the Phone System Option Considerations Description Cisco Unified Communications Manager Security FeaturesDescription Setting Effect When Data Is EncryptedDisabling and Re-Enabling Security Settings for Individual Voice Messaging PortsPacketization Sccp Integrations Only Sccp SIP Cisco 11 Cisco Unified Communications Manager Fallback with Pstn Cisco Unity to a branch office will fail Integrating by Using SIP SIP Compliance Supported SIP IntegrationsCisco Unity Failover with SIP Trunks Description of Pimg Integrations Dtmf Integration with Analog Pimg Units Description of Timg Integrations Firmware Updates Serial Integrations Setup and ConfigurationCisco Unity Failover Increasing Port CapacityMultiple Integration Support/Branch Office Consolidation Cisco Unity FailbackIntegrating with Multiple Phone Systems Requirements for Integrations with Multiple Phone Systems Using Sccp Phone Systems with Other IntegrationsHow Alternate Extensions Work Optional Integration FeaturesAlternate Extensions Reasons to Use Alternate ExtensionsMWIs for Extensions on a Non-Integrated Phone System Alternate MWIsCentralized Voice Messaging OL-14619-01 OL-14619-01 Failover Cisco Unity Failover and Standby RedundancyStandby Redundancy Cisco Unity Failover and Standby Redundancy Cisco Unity Failover and Standby Redundancy Pstn WAN Diagram of a Standby Redundancy ConfigurationOL-14619-01 Voice-Recognition Access to Cisco Unity OL-14619-01 Migrating to Cisco Unity from Another Voice-Messaging System Migrating to Cisco Unity from Another Voice-Messaging System 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