Cisco Systems OL-14619-01 manual Software Components of a Cisco Unity System, Domino

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Chapter 2 Cisco Unity Concepts

Software Components of a Cisco Unity System

•Give subscribers access to Cisco Unity by using the Cisco Unity Assistant, the Cisco Unity Inbox, an IMAP e-mail client, or Cisco Personal Communicator.

•Install Exchange on a separate server.

Note For a system with a large number of Cisco Unity subscribers, installing Exchange on a separate server is required.

•Give the Cisco Unity server access to network utilities such as virus checking and backup.

Software Components of a Cisco Unity System

For information on the software installed on the Cisco Unity server, the supported versions of Domino and Exchange, and the supported versions of client software, see the System Requirements for

Cisco Unity Release 5.0 at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Where Cisco Unity Stores Data

Cisco Unity stores data in a variety of locations, as described in the following sections:

•Voice Messages Are Stored in Domino or Exchange, page 2-6

•All Subscriber Information Is Stored in a SQL Server 2000 Database, page 2-7

•Some Subscriber Information Also Appears in the Domino Address Book or in Active Directory, page 2-8

•Data That Appears in Both the SQL Server 2000 Database and in the Address Book/Directory Is Automatically Synchronized, page 2-9

•Messages from Outside Callers Are Temporarily Stored on the Cisco Unity Server, page 2-10

•Some Subscriber Information and Configuration Settings Are Stored on the Cisco Unity Server, page 2-10

•Some Configuration Settings Are Stored in the Registry, page 2-10

Voice Messages Are Stored in Domino or Exchange

Cisco Unity stores voice messages either in Domino mailfile databases or in Exchange message stores.

Domino

Cisco Unity stores voice messages in a user mail file database on the Domino server. Domino is installed on one or more servers (never on the Cisco Unity server); therefore, all subscribers have their Domino mailboxes on other servers. A Cisco Unity subscriber is someone who has a Domino mailbox and whose Domino person document includes Cisco Unity-specific information.

Every Domino server that homes Cisco Unity subscribers must have IBM Lotus Domino Unified Communications (DUC) for Cisco installed. At the time this document was written, DUC was available only for Windows 2000 Server, Windows Server 2003, and AIX. For information on operating systems

Design Guide for Cisco Unity Release 5.x

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Contents Design Guide for Cisco Unity Americas HeadquartersDesign Guide for Cisco Unity Release N T E N T S Workstations Authentication Centralized Voice Messaging Configuration Viii Audience Document ConventionsSupport Policy for Optional Third-Party Software Cisco Product Security Overview Xii Product Area Design or Feature Documentation Design Guide OverviewDesign Guide for Cisco Unity Bridge at Page Design Guide Overview Design Guide for Cisco Unity Release Cisco Unity Concepts How Cisco Unity WorksUnified Messaging Voice MessagingHardware Components of a Cisco Unity System One or More Cisco Unity Servers Cisco Unity Supported Platforms List atNetwork Connection Optional for Some Configurations Voice Messages Are Stored in Domino or Exchange Where Cisco Unity Stores DataSoftware Components of a Cisco Unity System DominoExchange Enabling Cisco Unity Servers to Communicate with One Another Networking Guide for Cisco Unity at Some Configuration Settings Are Stored in the Registry Name Resolution Availability of Network ResourcesDomain Controller Access and Availability Availability of Message Store ServersUsing Firewalls with Cisco Unity Sizing and Scaling Cisco Unity ServersStorage Capacity for Voice Messages Number of Voice PortsAudio Codecs How Codecs Affect the File Size of Voice MessagesAudio Codec TTS, TTY, Pocket PCs, and Hand-Held ComputersInteroperability Among Multiple Voice-Messaging Systems Quality RatingDeployment Models Unified Messaging with Customer-Provided Infrastructure Voice Messaging with Customer-Provided Infrastructure Multi-Site WAN with Distributed MessagingPhysical Placement and Network Infrastructure Considerations for Customer-Provided Infrastructure Active Directory ConsiderationsDesign Guide for Cisco Unity Release Exchange Considerations All Versions Exchange Considerations That Apply Only Exchange Considerations for Cisco-Provided, Dedicated Infrastructure OL-14619-01 Overview of Cisco Unity with Domino and Notes Maximum Number of Cisco Unity Subscribers Domino Address Book TerminologyChanges That csAdmin Makes to the Domino Address Book Element NameChanges That csClient Makes to the Mail File Server Placement Windows Domains and Domino DomainsAuthentication Active Directory Accounts and PermissionsCisco Unity Subscribers and Domino Users Domino PermissionsDomino Clusters Message Routing Client Access LicensesCisco Unity and the Domino Address Book Backing Up and Restoring DataUnified Messaging, No Domino Cluster Unified Messaging ConfigurationsServers Requirements and Recommendations Criteria for a Supported Configuration Voice Messaging ConfigurationUnified Messaging, Domino Cluster Deploying Cisco Unity for Lotus Domino Deployment Tasks for Unified Messaging Configurations Administrative Access and ControlNetwork Services Establishing Support PoliciesOperational Tasks Design Guide for Cisco Unity Release Integrating Cisco Unity with the Phone System OverviewHow an Integration Works Integration with Cisco Unified Communications Manager Lines and Cables to Make Physical ConnectionsDigital Integration with Digital Pimg Units Dtmf Integration with Analog Pimg Units Timg Integration LAN/WANDtmf Integration with Voice Cards Serial Integration with Voice CardsSettings in the Phone System and in Cisco Unity Connections for a Serial Integration by Using Voice CardsCall Control General Integration Issues Feature Sccp SIPIntegrating Cisco Unity with the Phone System Option Considerations Cisco Unified Communications Manager Security Features DescriptionDescription When Data Is Encrypted Setting EffectSettings for Individual Voice Messaging Ports Disabling and Re-Enabling SecurityPacketization Sccp Integrations Only Sccp SIP Cisco 11 Cisco Unified Communications Manager Fallback with Pstn Cisco Unity to a branch office will fail Integrating by Using SIP Cisco Unity Failover with SIP Trunks Supported SIP IntegrationsSIP Compliance Description of Pimg Integrations Dtmf Integration with Analog Pimg Units Description of Timg Integrations Setup and Configuration Firmware Updates Serial IntegrationsIncreasing Port Capacity Cisco Unity FailoverCisco Unity Failback Multiple Integration Support/Branch Office ConsolidationIntegrating with Multiple Phone Systems Using Sccp Phone Systems with Other Integrations Requirements for Integrations with Multiple Phone SystemsReasons to Use Alternate Extensions Optional Integration FeaturesAlternate Extensions How Alternate Extensions WorkAlternate MWIs MWIs for Extensions on a Non-Integrated Phone SystemCentralized Voice Messaging OL-14619-01 OL-14619-01 Cisco Unity Failover and Standby Redundancy FailoverStandby Redundancy Cisco Unity Failover and Standby Redundancy Cisco Unity Failover and Standby Redundancy Diagram of a Standby Redundancy Configuration Pstn WANOL-14619-01 Voice-Recognition Access to Cisco Unity OL-14619-01 Migrating to Cisco Unity from Another Voice-Messaging System Migrating to Cisco Unity from Another Voice-Messaging System D E IN-2 IN-3 IN-4
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