Cisco Systems OL-14619-01 Unified Messaging Configurations, Unified Messaging, No Domino Cluster

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Chapter 5 Designing a Cisco Unity System with Domino as the Message Store

Unified Messaging Configurations

Cisco Unity requires Editor with Delete Documents permission for the address book that Cisco Unity monitors. A Cisco Unity server can monitor the address books for one domain, including Names.nsf and any secondary address book that may be supporting proxy/remote users (users who do not have mail files in the Domino domain).

For more information on permission requirements, see the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Unified Messaging Configurations

In a Unified Messaging configuration, Cisco Unity does not own the directory or messaging data but instead uses existing directory (Domino address book) and message store information. The benefits of Unified Messaging include:

•Significantly reduced administrative overhead because the customer does not need to create and maintain separate accounts for e-mail and voice messaging applications.

•No dedicated infrastructure for a separate voice-messaging system. Cisco Unity uses the existing messaging infrastructure by voice-enabling the e-mail environment.

•Starting with Unified Messaging is administratively easier than starting with a Voice Messaging system and later migrating to Unified Messaging.

Unified Messaging, No Domino Cluster

 

 

When you are setting up two or more Cisco Unity servers, the servers can be networked by using

 

 

Cisco Unity Digital Networking. If the phone system has ports available, you can hook up more than one

 

 

Cisco Unity server to each phone system. For more information, see Table 5-3.

Table 5-3

Server Requirements and Recommendations for a Unified Messaging Configuration

 

 

 

 

 

Servers

 

Requirements and Recommendations

 

 

 

 

Cisco Unity server

Each physical site that includes one or more Domino servers on which mailboxes for

 

 

 

Cisco Unity subscribers are homed also includes at least one Cisco Unity server.

 

 

 

Each Domino domain requires a Cisco Unity server. If you need to import Cisco Unity

 

 

 

subscribers in different Domino domains, you must install a Cisco Unity server in each

 

 

 

Domino domain and use Digital Networking between the servers.

 

 

 

 

Domino address book server,

Domino servers must be in the same highly available and connected LAN as the

 

message store server, and mail

Cisco Unity server.

 

drop server

 

 

 

 

 

 

 

 

 

Domain controller/global

There must be at least one DC/GC per physical site that includes a Cisco Unity server. If

 

catalog server (DC/GC)

necessary, the Cisco Unity server can be the DC/GC.

 

 

 

 

 

DNS server

 

There must be at least one DNS server per physical site that includes a Cisco Unity server.

 

 

 

In sites with enough servers, we recommend two or more DNS servers.

 

 

 

 

Media gateways (for phone

The PIMG or TIMG units can be connected to the Cisco Unity server by a LAN or a WAN.

 

system integrations that include

 

 

 

 

 

PIMG or TIMG units

 

 

 

 

 

 

 

 

Cisco Unified Communications

The Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified

 

Manager servers

 

CallManager) and Cisco Unity servers can be connected by a LAN or a WAN.

 

 

 

 

 

 

 

 

 

Design Guide for Cisco Unity Release 5.x

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OL-14619-01

 

 

 

5-9

 

 

 

 

 

 

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Contents Americas Headquarters Design Guide for Cisco UnityDesign Guide for Cisco Unity Release N T E N T S Workstations Authentication Centralized Voice Messaging Configuration Viii Document Conventions AudienceSupport Policy for Optional Third-Party Software Cisco Product Security Overview Xii Design Guide Overview Product Area Design or Feature DocumentationDesign Guide for Cisco Unity Bridge at Page Design Guide Overview Design Guide for Cisco Unity Release How Cisco Unity Works Cisco Unity ConceptsVoice Messaging Unified MessagingHardware Components of a Cisco Unity System Cisco Unity Supported Platforms List at One or More Cisco Unity ServersNetwork Connection Optional for Some Configurations Domino Where Cisco Unity Stores DataSoftware Components of a Cisco Unity System Voice Messages Are Stored in Domino or ExchangeExchange Enabling Cisco Unity Servers to Communicate with One Another Networking Guide for Cisco Unity at Some Configuration Settings Are Stored in the Registry Availability of Network Resources Name ResolutionAvailability of Message Store Servers Domain Controller Access and AvailabilitySizing and Scaling Cisco Unity Servers Using Firewalls with Cisco UnityNumber of Voice Ports Storage Capacity for Voice MessagesHow Codecs Affect the File Size of Voice Messages Audio CodecsQuality Rating TTS, TTY, Pocket PCs, and Hand-Held ComputersInteroperability Among Multiple Voice-Messaging Systems Audio CodecDeployment Models Unified Messaging with Customer-Provided Infrastructure Multi-Site WAN with Distributed Messaging Voice Messaging with Customer-Provided InfrastructurePhysical Placement and Network Infrastructure Active Directory Considerations Considerations for Customer-Provided InfrastructureDesign Guide for Cisco Unity Release Exchange Considerations All Versions Exchange Considerations That Apply Only Exchange Considerations for Cisco-Provided, Dedicated Infrastructure OL-14619-01 Overview of Cisco Unity with Domino and Notes Domino Address Book Terminology Maximum Number of Cisco Unity SubscribersElement Name Changes That csAdmin Makes to the Domino Address BookChanges That csClient Makes to the Mail File Windows Domains and Domino Domains Server PlacementActive Directory Accounts and Permissions AuthenticationDomino Permissions Cisco Unity Subscribers and Domino UsersDomino Clusters Backing Up and Restoring Data Client Access LicensesCisco Unity and the Domino Address Book Message RoutingUnified Messaging Configurations Unified Messaging, No Domino ClusterServers Requirements and Recommendations Voice Messaging Configuration Criteria for a Supported ConfigurationUnified Messaging, Domino Cluster Deploying Cisco Unity for Lotus Domino Establishing Support Policies Administrative Access and ControlNetwork Services Deployment Tasks for Unified Messaging ConfigurationsOperational Tasks Design Guide for Cisco Unity Release Overview Integrating Cisco Unity with the Phone SystemHow an Integration Works Lines and Cables to Make Physical Connections Integration with Cisco Unified Communications ManagerDigital Integration with Digital Pimg Units Dtmf Integration with Analog Pimg Units LAN/WAN Timg IntegrationSerial Integration with Voice Cards Dtmf Integration with Voice CardsConnections for a Serial Integration by Using Voice Cards Settings in the Phone System and in Cisco UnityCall Control General Integration Issues Sccp SIP FeatureIntegrating Cisco Unity with the Phone System Option Considerations Description Cisco Unified Communications Manager Security FeaturesDescription Setting Effect When Data Is EncryptedDisabling and Re-Enabling Security Settings for Individual Voice Messaging PortsPacketization Sccp Integrations Only Sccp SIP Cisco 11 Cisco Unified Communications Manager Fallback with Pstn Cisco Unity to a branch office will fail Integrating by Using SIP Supported SIP Integrations Cisco Unity Failover with SIP TrunksSIP Compliance Description of Pimg Integrations Dtmf Integration with Analog Pimg Units Description of Timg Integrations Firmware Updates Serial Integrations Setup and ConfigurationCisco Unity Failover Increasing Port CapacityMultiple Integration Support/Branch Office Consolidation Cisco Unity FailbackIntegrating with Multiple Phone Systems Requirements for Integrations with Multiple Phone Systems Using Sccp Phone Systems with Other IntegrationsHow Alternate Extensions Work Optional Integration FeaturesAlternate Extensions Reasons to Use Alternate ExtensionsMWIs for Extensions on a Non-Integrated Phone System Alternate MWIsCentralized Voice Messaging OL-14619-01 OL-14619-01 Failover Cisco Unity Failover and Standby RedundancyStandby Redundancy Cisco Unity Failover and Standby Redundancy Cisco Unity Failover and Standby Redundancy Pstn WAN Diagram of a Standby Redundancy ConfigurationOL-14619-01 Voice-Recognition Access to Cisco Unity OL-14619-01 Migrating to Cisco Unity from Another Voice-Messaging System Migrating to Cisco Unity from Another Voice-Messaging System D E IN-2 IN-3 IN-4
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