Cisco Systems OL-14619-01 manual Availability of Network Resources, Name Resolution

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C H A P T E R 3

Network Infrastructure Requirements

See the following sections:

Availability of Network Resources, page 3-1

Using Firewalls with Cisco Unity, page 3-3

Sizing and Scaling Cisco Unity Servers, page 3-3

Audio Codecs, page 3-5

Availability of Network Resources

The following network resources must be available at all times and in close physical proximity to Cisco Unity (over a local area network, not a wide area network), or Cisco Unity functionality will be impaired:

All name resolution hosts used by standard Windows networks, including DNS hosts. See the “Name Resolution” section on page 3-1.

Domain controllers that provide authentication for the Cisco Unity service accounts. Windows global catalog servers are also necessary if Cisco Unity services Exchange. See the “Domain Controller Access and Availability” section on page 3-2.

Message store servers. Each message store server on which Cisco Unity subscribers are homed must be accessible to Cisco Unity. See the “Availability of Message Store Servers” section on page 3-2.

Active Directory or the Domino directory. See the applicable chapter in this guide:

Designing a Cisco Unity System with Exchange as the Message Store

Designing a Cisco Unity System with Domino as the Message Store

Name Resolution

Cisco Unity must be able to find the servers it interacts with by resolving the names of those servers to IP addresses, unless the Cisco Unity server is not connected with the network. For example, Cisco Unity can send messages from outside callers to the message store server on which the mailbox of the recipient is homed only if Cisco Unity can find that message store server. Name resolution is also used when:

A subscriber uses the Cisco Unity telephone user interface (TUI) to listen to messages or send messages to other subscribers. Name resolution is used by Cisco Unity whenever a process requires the Unity application to execute commands that leave the Cisco Unity server and access information across the network to the mailbox stores where subscriber mailboxes are located.

Design Guide for Cisco Unity Release 5.x

 

OL-14619-01

3-1

 

 

 

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Contents Americas Headquarters Design Guide for Cisco UnityDesign Guide for Cisco Unity Release N T E N T S Workstations Authentication Centralized Voice Messaging Configuration Viii Document Conventions AudienceSupport Policy for Optional Third-Party Software Cisco Product Security Overview Xii Design Guide Overview Product Area Design or Feature DocumentationDesign Guide for Cisco Unity Bridge at Page Design Guide Overview Design Guide for Cisco Unity Release How Cisco Unity Works Cisco Unity ConceptsVoice Messaging Unified MessagingHardware Components of a Cisco Unity System Cisco Unity Supported Platforms List at One or More Cisco Unity ServersNetwork Connection Optional for Some Configurations Domino Where Cisco Unity Stores DataSoftware Components of a Cisco Unity System Voice Messages Are Stored in Domino or ExchangeExchange Enabling Cisco Unity Servers to Communicate with One Another Networking Guide for Cisco Unity at Some Configuration Settings Are Stored in the Registry Availability of Network Resources Name ResolutionAvailability of Message Store Servers Domain Controller Access and AvailabilitySizing and Scaling Cisco Unity Servers Using Firewalls with Cisco UnityNumber of Voice Ports Storage Capacity for Voice MessagesHow Codecs Affect the File Size of Voice Messages Audio CodecsQuality Rating TTS, TTY, Pocket PCs, and Hand-Held ComputersInteroperability Among Multiple Voice-Messaging Systems Audio CodecDeployment Models Unified Messaging with Customer-Provided Infrastructure Multi-Site WAN with Distributed Messaging Voice Messaging with Customer-Provided InfrastructurePhysical Placement and Network Infrastructure Active Directory Considerations Considerations for Customer-Provided InfrastructureDesign Guide for Cisco Unity Release Exchange Considerations All Versions Exchange Considerations That Apply Only Exchange Considerations for Cisco-Provided, Dedicated Infrastructure OL-14619-01 Overview of Cisco Unity with Domino and Notes Domino Address Book Terminology Maximum Number of Cisco Unity SubscribersElement Name Changes That csAdmin Makes to the Domino Address BookChanges That csClient Makes to the Mail File Windows Domains and Domino Domains Server PlacementActive Directory Accounts and Permissions AuthenticationDomino Permissions Cisco Unity Subscribers and Domino UsersDomino Clusters Backing Up and Restoring Data Client Access LicensesCisco Unity and the Domino Address Book Message RoutingUnified Messaging Configurations Unified Messaging, No Domino ClusterServers Requirements and Recommendations Voice Messaging Configuration Criteria for a Supported ConfigurationUnified Messaging, Domino Cluster Deploying Cisco Unity for Lotus Domino Establishing Support Policies Administrative Access and ControlNetwork Services Deployment Tasks for Unified Messaging ConfigurationsOperational Tasks Design Guide for Cisco Unity Release Overview Integrating Cisco Unity with the Phone SystemHow an Integration Works Lines and Cables to Make Physical Connections Integration with Cisco Unified Communications ManagerDigital Integration with Digital Pimg Units Dtmf Integration with Analog Pimg Units LAN/WAN Timg IntegrationSerial Integration with Voice Cards Dtmf Integration with Voice CardsConnections for a Serial Integration by Using Voice Cards Settings in the Phone System and in Cisco UnityCall Control General Integration Issues Sccp SIP FeatureIntegrating Cisco Unity with the Phone System Option Considerations Description Cisco Unified Communications Manager Security FeaturesDescription Setting Effect When Data Is EncryptedDisabling and Re-Enabling Security Settings for Individual Voice Messaging PortsPacketization Sccp Integrations Only Sccp SIP Cisco 11 Cisco Unified Communications Manager Fallback with Pstn Cisco Unity to a branch office will fail Integrating by Using SIP Supported SIP Integrations Cisco Unity Failover with SIP TrunksSIP Compliance Description of Pimg Integrations Dtmf Integration with Analog Pimg Units Description of Timg Integrations Firmware Updates Serial Integrations Setup and ConfigurationCisco Unity Failover Increasing Port CapacityMultiple Integration Support/Branch Office Consolidation Cisco Unity FailbackIntegrating with Multiple Phone Systems Requirements for Integrations with Multiple Phone Systems Using Sccp Phone Systems with Other IntegrationsHow Alternate Extensions Work Optional Integration FeaturesAlternate Extensions Reasons to Use Alternate ExtensionsMWIs for Extensions on a Non-Integrated Phone System Alternate MWIsCentralized Voice Messaging OL-14619-01 OL-14619-01 Failover Cisco Unity Failover and Standby RedundancyStandby Redundancy Cisco Unity Failover and Standby Redundancy Cisco Unity Failover and Standby Redundancy Pstn WAN Diagram of a Standby Redundancy ConfigurationOL-14619-01 Voice-Recognition Access to Cisco Unity OL-14619-01 Migrating to Cisco Unity from Another Voice-Messaging System Migrating to Cisco Unity from Another Voice-Messaging System 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