Cisco Systems 78-16356-01 manual Troubleshooting the GSS Hardware, Checking the Basics

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C H A P T E R 4

Troubleshooting the GSS Hardware

If your GSS is not working as expected, begin troubleshooting using the procedures in this chapter. This chapter guides you through some initial checks and procedures that can solve basic GSS problems.

This chapter contains the following major sections:

Checking the Basics

Checking Connections

Checking the Basics

To solve some basic GSS problems, follow these steps:

1.Was an alert message issued by the GSS software?

Yes. Check the component named in the alert message.

No. Go to step 2.

 

 

Cisco Global Site Selector 4491 Hardware Installation Guide

 

 

 

 

 

 

78-16356-01

 

 

4-1

 

 

 

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Contents Cisco Global Site Selector 4491 Hardware Installation Guide Page Cisco Global Site Selector 4491 Hardware Installation Guide Page N T E N T S Installing the GSS Maintaining Your GSS Cabling a Modem to the GSS B-4 Figure B-1 Page Port Specifications A-3 Xii Preface Audience Chapter/Appendix Description How to Use This GuideDocument Title Provides Related DocumentationXvii Symbols and ConventionsVaroitus Tärkeitä Turvallisuusohjeita Bewaar Deze InstructiesAvvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige SicherheitshinweiseAviso Instruções Importantes DE Segurança TA Vare PÅ Disse InstruksjoneneSpara Dessa Anvisningar Varning! Viktiga SäkerhetsanvisningarXxii Introduction IntroductionFront Panel Features Rear Panel Features System Hardware FeaturesFront Panel View Front Panel FeaturesLED Indicators Indicator Color State IndicatesRear Panel View Rear Panel FeaturesConsole Port Ports and ConnectorsShell Pin Signal DefinitionParameters Settings Ethernet Port 0 Pin Numbers Ethernet ConnectorsPreparing for Installation Safety Preparing for Installation Safety Preparing for Installation Safety Preparing for Installation Safety Maintaining Safety with Electricity General PrecautionsProtecting Against Electrostatic Discharge Preparing Your Site for Installation Environmental Choosing a Site for InstallationGrounding the GSS Creating a Safe Environment AC PowerEnsuring Overcurrent Protection Cabling Precautions for Rack-MountingRequired Tools and Equipment Installing the GSS If the Product is Damaged Unpacking and Inspecting the GSSInstalling Your GSS Installing the GSS in a Four-PostRack Rack Rail Components Attaching the Telescopic Rails to the Rack Assembly Telescoping the Rail Attaching Front Rail to the Right Side of the Rack Telescopic Rail Adjustment Screws Attaching Back Rail to the Right Side of the Rack Inserting the GSS into the Rack Sliding the GSS into the Four-post Rack Attaching a Two-Post Rack Bracket to the GSSAttaching the Right Bracket to the Right Side of the GSS Installing the GSS on a Workbench or Tabletop 10 GSS Back Panel Ports and Connectors Connecting CablesConnecting AC Power Booting the GSS Establishing a Serial Console Connection 11 GSS 4491 Front Panel LEDs Checking the Front Panel LEDsRemoving or Replacing a GSS Installing the GSS Removing or Replacing a GSS Installing the GSS Removing or Replacing a GSS Checking the Basics Troubleshooting the GSS HardwareChecking Connections Troubleshooting the GSS Hardware Checking Connections Troubleshooting the GSS Hardware Checking Connections Maintaining Your Site Environment Maintaining Your GSSTemperature Altitude HumidityElectrostatic Discharge Dust and ParticlesCorrosion Electromagnetic and Radio Frequency Interference Magnetism Power Source InterruptionsSurge Protectors Using Power Protection DevicesLine Conditioners Uninterruptible Power SuppliesAC Specification Operational Electrical SpecificationsSpecification Operational Non-operational Environmental SpecificationsDescription Specification Physical SpecificationsPort Specifications Appendix a Specifications Port Specifications Connecting a Modem to the GSS Console Port Table B-1connector pinouts for the GSS console port Configuring a ModemTable B-1 Console Port Connector Pinouts Cabling a Modem to the GSS Figure B-2 Rear Panel Ports and ConnectorsParameters Default Settings 78-16356-01 D E IN-2 IN-3 IN-4 IN-5 IN-6