Cisco Systems WRV54G manual Appendix a Troubleshooting, Common Problems and Solutions

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Wireless-G VPN Broadband Router

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I need to set a static IP address on a PC.

You can assign a static IP address to a PC by performing the following steps:

•For Windows 98 and Me:

1.Click Start, Settings, and Control Panel. Double-click Network.

2.In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3.In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Router. Make sure that each IP address is unique for each PC or network device.

4.Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Router. Click the Add button to accept the entry.

5.Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6.Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7.Restart the computer when asked.

•For Windows 2000:

1.Click Start, Settings, and Control Panel. Double-click Network and Dial-Up Connections.

2.Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties option.

3.In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and click the Properties button. Select Use the following IP address option.

4.Enter a unique IP address that is not used by any other computer on the network connected to the Router.

5.Enter the Subnet Mask, 255.255.255.0.

6.Enter the Default Gateway, 192.168.1.1 (Router’s default IP address).

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents 802 GHz .11g Wireless- G Copyright and Trademarks How to Use this GuideWord definition Table of Contents Wireless Security Frequently Asked QuestionsIntroduction WelcomeWhat’s in this Guide? Wireless-G Broadband VPN Router Planning your Wireless Network Router’s FunctionsIP Addresses What’s an IP Address?Dhcp Dynamic Host Configuration Protocol Servers Why do I need a VPN?Dynamic IP Addresses What is a VPN? VPN Router to VPN Router Wireless-G VPN Broadband Router Getting to Know the Wireless-G VPN Broadband Router Back PanelFront Panel DMZConnecting the Wireless-G Broadband Router OverviewWired Connection to a PC Wireless Connection to a PCWireless-G VPN Broadband Router Configuring the PCs Configuring Windows 98 and Millennium PCsConfiguring Windows 2000 PCs PropertiesConfiguring Windows XP PCs Setup Configuring the RouterWireless Access Restrictions AdministrationSecurity Applications & GamingHow to Access the Web-based Utility Setup TabBasic Setup Tab Internet SetupStatic Internet Connection Type Optional Settings Required by some ISPs Pptp Internet Connection TypeNetwork Setup Ddns Tab DynDNS.orgMAC Address Clone Tab See Figure Advanced Routing TabMAC Clone Advanced RoutingStatic Routing 10 Routing TableBasic Wireless Settings See Figure Wireless TabWireless Network Wireless Security WEP See FigureWireless Network Access See Figure 13 Wireless Network AccessAdvanced Wireless Settings See Figure 15 Advanced Wireless SettingsSecurity Tab FirewallVPN 18 Manual Key Management 19 Advanced VPN Tunnel Setup WEP Access Restrictions Tab Access Restriction23 Internet Filter Summary Applications and Gaming Tab Port Range ForwardingPort Triggering 27 Port TriggeringUPnP Forwarding 28 UPnP ForwardingDMZ Router Password Administration TabManagement Log UPnPEmail Alert Syslog NotificationDiagnostics Notification Queue LengthAlert Log General Log33 Factory Default Status Router Information WAN ConnectionsLocal Network 36 Local Network38 Wireless System PerformanceCommon Problems and Solutions Appendix a TroubleshootingNeed to set a static IP address on a PC Wireless-G VPN Broadband Router Wireless-G VPN Broadband Router Wireless-G VPN Broadband Router TCP UDP Can’t get the Internet game, server, or application to work Need to upgrade the firmware To start over, I need to set the Router to factory defaultFirmware upgrade failed, and/or the Power LED is flashing My DSL service’s PPPoE is always disconnecting Power LED flashes continuouslyFrequently Asked Questions Where is the Router installed on the network?Is IPSec Pass-Through supported by the Router? Does the Router support IPX or AppleTalk?What is Network Address Translation and what is it used for? Does the Router support ICQ send file?How can I block corrupted FTP downloads? What is DMZ Hosting? What are the advanced features of the Router?Is the Router cross-platform compatible? How many ports can be simultaneously forwarded?What is the Ieee 802.11g standard? What Ieee 802.11b features are supported?What is ad-hoc mode? What is infrastructure mode?What is ISM band? What is Spread Spectrum?What is DSSS? What is FHSS? And what are their differences? What is WEP?How do I resolve issues with signal loss? How do I reset the Router?Have excellent signal strength, but I cannot see my network Brief Overview Appendix B Wireless SecurityWhat Are The Risks? Passive Attacks Jamming AttacksMaximizing Wireless Security Active AttacksDictionary-Building or Table Attacks Man-in-the-Middle Attacks5SSID 8WEP Wireless-G VPN Broadband Router 4GHz/802.11b and 802.11g WEP Encryption Figure B-2 WEPEnvironment WRV54GHow to Establish a Secure IPSec Tunnel Create an IPSec PolicyBuild Filter Lists Filter List 1 win-routerFilter List 2 router-win Figure C-4 IP Filter ListFigure C-7 IP Filter List Configure Individual Tunnel Rules Tunnel 1 win-routerFigure C-13 Authentication Methods Figure C-16 Tunnel Setting Tab Tunnel 2 router-winFigure C-19 IP Filter List Tab Figure C-22 Preshared Key Assign New IPSec Policy Figure C-25 Connection TypeCreate a Tunnel Through the Web-Based Utility Figure C-28 VPN TabFigure D-1 IP Configuration Screen Windows 98 or Me InstructionsWindows 2000 or XP Instructions Figure D-3 MAC Address/Physical AddressAppendix E Snmp Functions Figure F-1 Upgrade Firmware Appendix F Upgrading FirmwareShared Resources Appendix G Windows HelpNetwork Neighborhood/My Network Places Appendix H Glossary Wireless-G VPN Broadband Router Wireless-G VPN Broadband Router Wireless-G VPN Broadband Router Wireless-G VPN Broadband Router Wireless-G VPN Broadband Router Transmit Power 19dBm LEDs Appendix I SpecificationsUp to 54Mbps wireless, up to 100 Mbps LAN Appendix J Regulatory Information FCC StatementFCC Part 68 Statement Safety Notices Appendix K Warranty Information Limited WarrantyAppendix L Contact Information
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