EMC QLA23xx, QLA22xx manual Problems and Solutions

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B

Troubleshooting

Problems and Solutions

Problem	Error Message ID: 51 in event viewer when attempting to install
	multiple host access (for clustering) to the same EMC CLARiiON
	array storage group. The text of the message is:
	An Error was detected on device \Device\Harddisk<x>\DR<x>
	during a paging operation
Solution	Until host cluster software is installed, only a single host should
	access a storage group at a time. Refer to the EMC Support Matrix for
	supported host configurations.

Problem	EMC Primus case emc29097 — If using HBAs connected to both
	CLARiiON SPs, without PowerPath installed, duplicate LUNs will be
	visible in the Device Manager and Disk Manager. Only one instance
	of the LUN will be accessible, and all other matching mappings will
	be listed as Unknown, Unreadable and Unallocated.
Solution	This is normal behavior when multiple paths are available,
	PowerPath is not installed, and the initiator type is registered in
	PowerPath mode (array default depending on core code revision).

Problem	EMC Primus case emc69307 — When using QLogic HBAs in a
	Brocade fabric environment, after upgrading Brocade 3900-series
	switch firmware to 3.0.2m, the HBAs report repeated link errors, and
	intermittently lose fabric connectivity.
	PowerPath may report paths lost and then found in quick succession,
	and repeated Windows 2000 event log error entries for Link
	Down/Link Up events similar to the following:

Event ID: 11

Source: ql2300

Description: The driver detected a controller error on \Device\Scsi\ql2300x.

Data (words): offset 34 = 80120000 [ErrorCode: Link down error]

Event ID: 11

Source: ql2300

Description: The driver detected a controller error on \Device\Scsi\ql2300x.

Data (words): offset 34 = 80110000 [ErrorCode: Link up]

B-2	EMC Fibre Channel with QLogic HBAs in Windows Hosts

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Contents REV A01 August Copyright 2001-2003 EMC Corporation. All rights reserved Trademark InformationContents Chapter Configuring an EMC Boot Device LUNAppendix a Third-Party Software Appendix B TroubleshootingProblems and Solutions Index EMC Fibre Channel with QLogic HBAs in Windows Hosts Damage to the system or equipment. The caution may apply to PrefaceEMC uses the following conventions for notes, cautions, Hardware or softwareBold Related Documentation Typographical ConventionsPalatino Introduction Understanding Persistent Binding in a Fabric Environment Understanding Persistent Binding in a Fabric Environment HBA Installing Configuring the HBA Driver Introduction Downloading QLogic Drivers Firmware Verifying DocumentationInstalling an HBA Check for an Updated HBA Driver Reconfigure the HBA Jumper Move the jumpers, onto pins 1-2 if not already thereSet the HBA FC-AL Loop ID Installing an HBA Settings EMC HBA SettingsPre-Configured Advanced Adapter Settings , and Extended Firmware SettingsConfiguring Nvram for Stratus ftServers To set the first HBA, follow these proceduresWith Embedded Firmware/BIOSFibre-Down Servers QLogic HBAsTo load firmware/BIOS and Nvram settings, type Example Flasutil /L /F /N NVRAM23o.DATPress the Down Arrow until you select Data Rate then press EMC HBA Settings Installing the HBA Driver Administrative Tools, Computer Management Select have DiskEMC Fibre Channel with QLogic HBAs in Windows Hosts Double-click the Scsi & RAID Controllers icon EMC Fibre Channel with QLogic HBAs in Windows Hosts Upgrading to Windows 2003 from Windows 2000 or Windows NT EMC Fibre Channel with QLogic HBAs in Windows Hosts Configuring an EMC Boot Device Configuring an EMC Boot Device How to Determine I/O Latency and Load on the Boot LUNBehavior Boot CrashdumpSave to Disk Configuring a Symmetrix Boot Device Select Current Boot Node Name and press Enter From the Configuration Settings menu, select Host AdapterFrom the Host Adapter Settings menu, select Host Adapter Configuration Settings menuWindows OS onto InstallingBoot Device Windows NTFrom this point, press S to specify additional devices HP ProLiant BL20p G2 Windows Installation Flowchart Configuring a CLARiiON Boot DeviceProcedure Installation procedure includes steps you must follow in aConfiguring a CLARiiON Boot Device Requirements, and related documentation Configurations, Revisions Hardware Software RequirementsRequirements TopologiesRequired media includes the following Preparing the Storage SystemMedia Requirements Press ESC to return to the previous menu Configuring a CLARiiON Boot Device EMC Fibre Channel with QLogic HBAs in Windows Hosts Continue to Preparing the Server on Node NameWhat Next? Preparing the Server Physical Connection of Only One SP Port to the FabricConfiguring the HP ProLiant BL20p G2 Select Set Boot Controller OrderConfiguring the HBA Boot BiosCTRL-Q G2 Windows 2000 OS Installation on Windows Licensing Agreement appears HP ProLiant BL20p G2 Windows 2000 OS Installation Verifying HBA Driver Digital Signature Installation EMC Fibre Channel with QLogic HBAs in Windows Hosts Additional Boot Port Installing AdditionalConfiguring Navisphere HostEMC Fibre Channel with QLogic HBAs in Windows Hosts Configuring a CLARiiON Boot Device Trespassing the Boot LUN Using atftrespass On the Computer Management window, click Disk ManagementStarting a Fresh Installation Boot Time and LUN Availability Replacing a Boot HBA EMC Symmetrix EMC CLARiiONExplanations of Entries How a Server Responds to Failure in the Boot LUN PathStop Error fatal blue screen Indicates host failure Known Issues Ntosknl BsodEMC Fibre Channel with QLogic HBAs in Windows Hosts Third-Party Software QLogic SANSurfer SANBlade Manager Veritas Volume Manager 3.x for Windows After completing these changes, reboot the host systemEMC Fibre Channel with QLogic HBAs in Windows Hosts Troubleshooting Solution Problems and SolutionsProblem EMC Primus case emc69308 Direct-connect to EMC CLARiiON EMC Support. Windows 2003 driver 8.2.2.20 and later alreadyContain this correction A host may log a message noting that disk has reached aEMC Fibre Channel with QLogic HBAs in Windows Hosts Index Index