ATTO Technology 2500C operation manual Check for problems on attached devices, Check host versions

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Check for problems on attached devices

Check the following in order to find problems on attached devices:

•LEDs

•Display panels

•Firmware levels

•Operability

Check host versions

Check the following to find problems on attached hosts:

•Operating system version

•Service pack version

•Host adapter version

•Host adapter firmware version

•Host adapter device driver version

•iSCSI driver version

If an update is required, perform the update. For an updated list of supported iPBridge host platforms and host adapters, visit www.attotech.com.

Check iPBridge product versions

For a current list of required updates, visit www.attotech.com.

1Start ATTO ExpressNAV.

To start and use the interface, including how to access the version information, refer to ATTO

Component check

Use this procedure to check system components. For more information on the commands used in this procedure, refer to CLI provides ASCII-based interface on page 35.

Checking SCSI devices

1Check SCSI devices to make sure they are all set to different SCSI IDs.

By default, the iPBridge SCSI ports use SCSI ID 7 so drives should use IDs 0 through 6 and 8 through 15.

2Check the SCSI device power. Make sure the devices are powering up.

3Watch the drive lights before, during, and after startup. Many drives have term power lights that should be on before startup and turn off when system boots.

4Verify the external terminator is the correct type and does not have damaged pins.

5Check cable integrity. Check the cables for solid connections. Make sure they are screwed down. Inspect cable ends for bent pins.

6If termination is correct, and the problem persists, try drives one at a time with different cables, adding drives and cables until the

ExpressNAV interface on page 21.

2If an update is needed, download the update from www.attotech.com.

Refer to Updating firmware on page 25.

problem occurs. This helps pinpoint the drive or cable causing the problem.

7Check with the manufacturer of SCSI device(s) for further troubleshooting methods.

If SCSI devices appear to be working, move on to the iPBridge SCSI port section.

Checking the iPBridge SCSI ports

1Verify the iPBridge has its termination set properly. By default, termination is enabled.

2Either through the ATTO ExpressNAV or CLI, perform a SCSI bus scan on each SCSI port.

Refer to SCSI configuration commands on page 47.

If no devices appear, re-check SCSI cables and termination. If garbage information appears, the problem is most likely a bad SCSI cable or termination.

3Check the internal cabling of the SCSI device.

LVD SCSI cable lengths are limited to 12.5 meters. Longer cable lengths can cause problems. Internal cabling is also considered when calculating total cable length. For details, refer to Cabling on page iii.

4Some older SCSI devices improperly negotiate with the iPBridge SCSI port. If older devices are

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Contents Atto iPBridgeTM 2500C/R/D Page Page Contents Copying iPBridge configurations Additional configurationsTroubleshooting Atto ExpressNAV interfaceDiagnostic commands Maintenance commandsAlternative interface options Serial port configuration commands Scsi configuration commandsEthernet commands ISCSI commands Ndmp commandsMapping commands Appendix a Atto iPBridge, FibreBridge familyPage IPBridge 2500 provide storage options IPBridge2500 featuresIntelligent Bridging Architecture, the engine Connectivity, infrastructure solutions Possible storage ConfigurationsAtto iPBridge 2500R/D LED indicators Installation instructionsExhibit 1.1-1 Atto iPBridge 2500R/D connector side Serial interfaceBack connector side Atto iPBridge 2500C Operating Temperature 0-70C externalHeight of tallest component .535 inches Exhibit 1.2-1 Atto iPBridge 2500C faceplate Exhibit 1.2-2 Atto iPBridge 2500C board layout Microsoft iSCSI Initiator changes Configuring the iPBridgeClick Launch Browser Getting an IP addressHow Ndmp works Ndmp configuration provides backupProcedure Setting up NdmpAssign Ndmp names to devices Map devices automatically Mapping devices NdmpMap devices manually Click AutoMapConfiguration mapping Ndmp Mapping devices iSCSI Single Target modeNode names Automatically configure Multiple Target mode Multiple Target modeManually configure Multiple Target mode Click on the Multi Target Mode enabled button Click SubmitExhibit 2.4-1 Examples of single and multiple target modes Mapping single vs. multi target modeExhibit 2.4-2 Mapping with Atto ExpressNAV Change the current user name, password Additional configurationsCreate a read only password or user name Set the Real Time ClockSnmp protocol Configuring Scsi devicesAtto ExpressNAV interface Accessing ExpressNAVBrowser compatibility To optimize ExpressNAV in Internet ExplorerExhibit 3.0-1 An ExpressNAV ExpressNAV pages Restart FirmwareHelp Using FTP over GbE Using Atto ExpressNAVUpdating firmware Preliminary stepsUsing ZModem over the serial port Copying iPBridge configurationsZModem send clone.cln Send File/ZModem sendInside out method TroubleshootingCheck the host event log Check the iPBridge event and trace logsCheck host versions Check for problems on attached devicesComponent check Checking Scsi devicesChecking the serial port Checking the iPBridge internal configurationChecking iPBridge Ethernet ports Checking the LAN/WANChecking the iSCSI OS driver Checking the iSCSI Host Adapter or NICChecking the Operating System Checking the applicationsChecking iPBridge Scsi ports Performance issuesChecking Ethernet Host Adapter or NIC Checking the host system Use the serial port or header Alternative interface optionsUse Telnet Type iPBridge in the New Connection dialog boxAtto Exhibit 7.0-1 Start up messagesCLI provides ASCII-based interface Command conventions Symbol IndicatesCommand Defaults Example CLI commands summarySntp 38 CLI General use commands VerboseMode UsernameMaintenance commands SNTPServer SpeedWriteDefaultSpeedWrite TimeDiagnostic commands DumpTraceLog DumpEventLogEventLog EventLogFilterRouteDisplay PingSCSIPortList SCSITargetsSNMPTrapAddress TemperatureSNMPTraps TailEventLogScsi configuration commands VirtualDriveResponse Performance enhancement to newly-mapped Scsi devicesSerialPortBaudRate Serial port configuration commandsSerialPortEcho 50 CLI Ethernet commands 52 CLI NDMPAuthType Ndmp commandsNDMPMaxVersion NDMPPortNumber54 CLI ISCSI commands ISNSServer ISNSLoginControlMultiTargetMode AutoMap Mapping commandsRoute List to the map which satisfies a search for the given LUN Appendix a Atto iPBridge, FibreBridge family Product features 2500C/R/D 2700C/R/D 1500E/D 1550E/DIPBridge products Fibre Bridge products Scsi cabling Appendix B CablingCable types ExamplesEthernet connections Term Definition Appendix C GlossaryVi Appendix FCC Standards Radio and Television Interference Appendix D Safety standards and compliancesEuropean Standards Appendix E Atto accessories Contact Atto Technology, Inc Appendix F Warranty, contact information
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