Tripp Lite SMART1500LCDXL owner manual Storage and Service

Storage and Service

Storage

To avoid battery drain, all connected equipment should be turned off and disconnected from

the UPS. Press and hold the MODE button for 2.5 seconds. Your UPS will be completely turned off (deactivated), and will be ready for storage. If you plan on storing your UPS for an

extended period, fully recharge the UPS batteries every three months. Plug the UPS into a

live AC outlet, turn it on by pressing and holding the MODE button for 2 seconds, and allow the batteries to recharge for 4 to 6 hours. If you leave your UPS batteries discharged for a long

period of time, they will suffer a permanent loss of capacity.

Service

A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for service, follow these steps:

1.Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading of the instructions.

2.If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.

3.If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit’s model and serial numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp

Lite service center is not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt. Return the product for service using an insured carrier to the address given to you when you request the RMA.

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