Q-Logic FC0054607-00 A manual Collecting System Logs for Troubleshooting, Frequently Seen Issues

A–Troubleshooting

Collecting System Logs for Troubleshooting

Collecting System Logs for Troubleshooting

To collect all relevant data on the running system into one tar file, execute the following command:

#vm-support

Frequently Seen Issues

Table A-8lists some common issues and questions and provides tips for their resolution.

Table A-8. Frequently Seen Issues

Issue	Troubleshooting Tip
What is the SANsurfer FC HBA Manager pass-	The password is config.
word?
One specific adapter in the system has perfor-	Ensure that the adapter is plugged into a slot that
mance issues, while all other adapters in the sys-	allows the adapter to use the full bandwidth avail-
tem are okay.	able. Also check that the bus the adapter is on is
	not shared by other high bandwidth PCI cards.
Errors similar to the following occur when the sys-	There are too many devices taking up extended
tem is booted up. In addition, the ALT+Q QLogic	BIOS data area (EBDA) memory resources. To
BIOS banner is not shown; or FlashUTIL! is hang-	free up enough resources to allow the adapters to
ing when trying to flash the adapters.	work properly, you can disable unused onboard
„ 00180101 10772422 PCID device	services such as Wake on LAN, PXE boot, and so
	on.
resource allocation failure
„ 00180101 10772422 PCID device
resource allocation failure
Different target numbers can be assigned to the	QLogic recommends that you assign the target
various storage devices for the adapters on the	numbers of the devices in the same order on multi-
SAN. What is the correct method to assign persis-	ple adapters. For example, if controller A of an
tent bindings?	array is assigned to target 0 on HBA0, you should
	assign controller B of an array to target 0 on HBA1,
	and then continue this same methodology for all
	targets and adapters. Note that the driver and OS
	must be reloaded for the changes to take effect.
Rescanning an adapter port for target/LUN discov-	# esxcfg-rescan vmhba<X>
ery.	You can find the vmhba value corresponding to
	an adapter port by examining the
	/var/log/vmkernel log, where the adapter is
	assigned a vmhba<X> vector.

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