Patton electronic 4960 Series manual Contacting Patton for assistance, Chapter contents

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Chapter 6 Contacting Patton for assistance
Chapter contents
Introduction	44
Contact information	44
Patton support headquarters in the USA	44
Alternate Patton support for Europe, Middle East, and Africa (EMEA)	44
Warranty Service and Returned Merchandise Authorizations (RMAs)	44
Warranty coverage	44
Out-of-warranty service	45
Returns for credit	45
Return for credit policy	45
RMA numbers	45
Shipping instructions	45

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Contents SmartNode 4960 Series Mailsupport@patton.com Summary Table of Contents Table of Contents Shdsl Basic Configuration Cabling List of Figures List of Tables Audience About this guideStructure Safety when working with electricity PrecautionsGeneral observations Typographical conventions used in this documentGeneral conventions Node General information Chapter contentsSmartNode SmartNode 4960 overviewSmartNode 4960 models with integrated G.SHDSL interface SmartNode 4960 rear panel ports are described in table SmartNode 4960 rear panelWAN ETH 0/0 SN4960/4E SmartNode 4960 front panelLED Applications overview Application-Edge intelligence of enterprise communication IntroductionHow it works Application-Multi-service Isdn Internet telephony IADApplications overview SmartNode installation Network information Planning the installationNetwork Diagram Site logInstalling the gateway router Connecting the 10/100/1000Base-T Ethernet LAN and WAN cables Connecting the power supply Initial conﬁguration Connecting the SmartNode to your laptop PC Connecting the SmartNode to your laptop PCChanging the WAN IP address Factory-default IP settingsLogin Conﬁguring the desired IP addressLAN Connecting the SmartNode to the networkLoading the conﬁguration optional Load a new application image SmartWare via Tftp BootloaderStart Bootloader Start-up with factory conﬁgurationRedBoot ipaddress -g gateway Xmodem ymodem -b Load a new application image SmartWare via the serial linkAdditional information Shdsl Basic Conﬁguration Conﬁguring PPPoE Line Setup Profile napt WAN Conﬁguration SummaryUsing PVC channels in bridged Ethernet mode Setting up permanent virtual circuits PVCUsing PVC channels with PPPoE Diagnostics Troubleshooting DSL ConnectionsContacting Patton for assistance Contact information Warranty coveragePatton support headquarters in the USA RMA numbers Out-of-warranty serviceAppendix a Compliance information FCC Part 68 Acta Statement SafetyCompliance Radio and TV InterferenceCE Declaration of Conformity Industry Canada NoticeAppendix B Speciﬁcations Voice connectivity Voice processing signalling dependentData connectivity Fax and modem support Voice signallingVoice routing-session router Physical IP servicesManagement SystemDSL Shdsl Daughter Card if applicableSmartNode Model SysObjectID Identiﬁcation of the SmartNode devices via SnmpAppendix C Cabling Console Connecting a serial terminalEthernet E1 PRI T1 PRI Appendix D Port pin-outs EIA-561 RJ-45 8-pin port Console portShdsl port PRI portAppendix E SmartNode 4960 factory conﬁguration Introduction Appendix F End user license agreement End User License Agreement Other licenses Termination