ZyXEL Communications 128L user manual Problems Connecting to a Remote Node or ISP

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Problems Connecting to a Remote Node or ISP

1.Check menu 24.1 to verify the IDSL status. If it is down then refer to the section on the IDSL line problems.

2.If you check the error log in menu 24.3.1, this will usually give you some logs regarding where goes wrong. If there is nothing in the log, it may be an IP address configuration error.

Troubleshooting 99

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Contents ZyXEL ZyXEL Limited Warranty Iii Copyright 1997 by ZyXELAcknowledgments FCC Part 15 InformationInformation for Canadian Users Contacting ZyXEL ∙ E-mail Contents Viii InstallationTCP/IP Configuration System Security Index 101 Page Introduction FeaturesEase of Installation IntroductionFull Network Management Dynamic Host Configuration Protocol DhcpIsdn Digital Subscriber Line Idsl Multiple Networking Protocol SupportOther Resources Applications For Your PrestigePacking List Additional Installation RequirementsIntroduction Introduction Before You Begin Road Map and FlowBefore You Begin Ordering Your Idsl Line Completing the WorksheetCollecting Idsl Information Collecting General Setup InformationCollecting Ethernet Setup Information IP Subnet Mask Number of Host Number of Bits General Setup Information Idsl Setup InformationEthernet Setup Information ∙ IP Address ∙ IP Subnet Mask Before You Begin Installation InstallationConnecting an Ethernet Cable to your Prestige Connecting Your Computer and Your PrestigeConnecting the RS-232 Cable to your Prestige Connecting an Idsl Line to your PrestigePrestige Front Panel Connecting the Power Adapter to your PrestigeFront Panel Powering On Your PrestigePower on Messages Navigating Through the System Management Terminal Interface Menu Title Description System Management Terminal Interface SummaryMenu 1 General Setup General SetupWAN Port Setup Ethernet Setup Menu 3.1 General Ethernet Setup General Ethernet SetupMenu 3.2 TCP/IP Ethernet Setup TCP/IP Ethernet Setup and DhcpInstallation Installation Bridge Ethernet Setup Novell IPX Ethernet SetupInstallation Configuring for Internet Access Configuring for Internet AccessIP Addresses and the Internet Menu 4 Internet Access Setup Internet Access ConfigurationSingle User Account Configuring for Internet Access A Single User Account Using the Prestige Configuration for Single User AccountConfiguring for Internet Access Configuring for Internet Access Remote Node Configuration Remote Node ConfigurationMenu 11 Remote Node Setup Remote Node Configuration Remote Node Configuration Remote Node PPP Options Editing PPP OptionsRemote Node Configuration TCP/IP Configuration TCP/IP ConfigurationIP Subnet Mask LAN-to-LAN Application 46 TCP/IP ConfigurationMenu 11.3 Remote Node Network Layer Options Remote Node SetupSample IP Addresses 48 TCP/IP ConfigurationStatic Route Setup Static Routing Example 50 TCP/IP ConfigurationMenu 12 Static Route Setup Main Menu 52 TCP/IP Configuration Frame Type Novell IPX ConfigurationNovell IPX Configuration IPX Network EnvironmentPrestige on LAN without Server Prestige on LAN with ServerMenu 3.3 Novell IPX Ethernet Setup IPX Ethernet Setup∙ Snap Menu 14.1 Edit Dial-in User Static Route Setup NetWare Servers on Both Sides of the Link Menu 12.2 Edit IPX Static Route Novell IPX Configuration Novell IPX Configuration Bridging Configuration Bridge Ethernet SetupBridging Configuration Remote Node Bridging Configuration Bridge Static Route SetupMenu 12.4 Bridge Static Route Bridging Configuration Filter Configuration Filter ConfigurationAbout Filtering Prestige’s Filter Structure Configuring a Filter SetMenu 21 Filter Set Configuration Menu 21.1 Filter Rules Summary TCP/IP Filter Rule Configuring a Filter RuleMenu 21.1.1 TCP/IP Filter Rule Filter Configuration Filter Configuration Menu 21.1.1 Generic Filter Rule Generic Filter RuleFilter Configuration Menu 21.1.3 IPX Filter Rule Novell IPX Filter RuleFilter Configuration About Snmp Configuring Your Prestige For Snmp SupportMenu 22 Snmp Configuration Snmp Snmp Configuring the SMT Password System SecuritySystem Security System Security Telnet Configuration and Capabilities About Telnet ConfigurationTelnet Configuration and Capabilities Single Administrator System TimeoutTelnet Capabilities System Maintenance System MaintenanceSystem Status Example of Menu 24.1 System Maintenance Status Terminal Baud Rate Log and Trace Menu 24.2 -System Maintenance Change Terminal Baud RateSyslog View Error LogMenu 24.4 System Maintenance Diagnostic DiagnosticBackup Configuration Software Update Restore ConfigurationExample of uploading RAS using Pcplus Command Interpreter ModeSystem Maintenance Connecting the RS-232 cable, cannot access the SMT TroubleshootingProblems Starting Up the Prestige None of the LEDs are on when you power up the PrestigeCan not Ping any station on the LAN Problems With the Idsl LineProblems with the LAN Interface Idsl LEDs Not OnProblems Connecting to a Remote Node or ISP Troubleshooting Index See IPXIndex See RIP