ZyXEL Communications 100WH user manual Customer Support, Product Information FTP Information

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Prestige 100WH Internet Access Router

Customer Support

If you have questions about your ZyXEL product or desire assistance, contact ZyXEL Communications Corporation offices worldwide, in one of the following ways:

North America

ZyXEL Communications Inc.

4920 E. La Palma Avenue Anaheim, CA 92807 USA

Telephone: (714) 693-0808 (call between 8:00 AM and 5:00 PM PST)

Facsimile: (714) 693-8811

E-mail: - Sales Inquiries: sales@zyxel.com

- Technical Support: support@zyxel.com

Worldwide Support

ZyXEL Communications Corporation

6, Innovation Road II, Science-Based Industrial Park Hsinchu, Taiwan 300, R.O.C.

Telephone: 886-3-578-3942 Ext.: 266 (call between 8:00 AM and 5:00 PM [Taiwan time GMT+8:00])

Facsimile: 886-3-578-2439

E-mail: - Sales Inquiries: sales@zyxel.com.tw

-Technical Support: support@zyxel.com.tw

Product Information

For product information, visit our site on the World Wide Web: http://www.zyxel.com.

FTP Information

Information such as ZyXEL software and ROM updates is available for download at these FTP addresses:

North America: ftp.zyxel.com

Europe: ftp.zyxel.co.at

viCustomer Support

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Contents ZyXEL Copyright DisclaimerTrademarks Federal Communications Commission FCC Interference Statement FCC Interference Statement IiiInformation for Canadian Users Iv Information for Canadian UsersZyXEL Limited Warranty ZyXEL Limited WarrantyCustomer Support Product Information FTP InformationVi Customer Support Table of Contents Configure a Backup ISP To Switch ISP WAN Port Setup Advanced WAN Port SetupAdvantages of SUA Configuration for Single User Account Viii Table of ContentsTable of Contents Dial-in Server Applications10-1 11-1List of Figures List of FiguresXii List of Figures List of Tables List of Tables XiiiXiv List of Tables About Your Internet Access Router PrefacePreface Structure of this Manual Orientation MapXvi Preface Orientation Map AdvancedapplicationsPage Ease of Installation Prestige 100WH Internet Access RouterFeatures of Prestige 100WH Getting to Know Your Internet Access RouterDial-On-Demand Protocols SupportedIntegrated 4-Port Ethernet Hub Full Network ManagementData Compression WAN PortTerminology Networking Compatibility4Chapter 1 Getting to Know Your Internet Access Router Prestige 100WH Front PanelFront Panel Description LED Functions Function Indicator Active Description StatusFront Panel Leds Prestige6Chapter 1 Getting to Know Your Internet Access Router Prestige 100WH Back PanelWAN Port Status LEDs Internet Access Applications for Prestige 100WHInternet Single User Account 8Chapter 1 Getting to Know Your Internet Access Router LAN-to-LAN ConnectionBranch Office LAN Corporate LAN Remote Access Server Corporate LANPage Hardware Installation & Initial Setup Unpacking your Internet Access RouterItem Checklist Package Contents Prestige 100WH Additional Installation Requirements 2Chapter 2 Hardware Installation & Initial SetupPSTN/ISDN Network Connect your Internet Access RouterPrestige 100WH Connections ModemConnect Your Computer and Your Prestige Connect the Power Adapter to your Prestige4Chapter 2 Hardware Installation & Initial Setup Connect the WAN DeviceConnecting External Hubs Power On Your PrestigeInitial Screen Enter Password 6Chapter 2 Hardware Installation & Initial SetupMain Menu Commands Navigating the SMT InterfaceOperation Press/read Description System Management Terminal Interface Summary Changing the System Password8Chapter 2 Hardware Installation & Initial Setup Main Menu SummaryEnter your new system password and press Enter General Setup 10Chapter 2 Hardware Installation & Initial SetupGeneral Setup Menu Fields Field DescriptionPrestige 100WH WAN Port Setup WAN Port Setup12Chapter 2 Hardware Installation & Initial Setup Describes how to configure the internal modem WAN Port Setup Menu FieldsAdvanced WAN Port Setup 14Chapter 2 Hardware Installation & Initial SetupAt Command Strings Advanced WAN Setup Fields Description16Chapter 2 Hardware Installation & Initial Setup DTR SignalAdvanced Modem Setup Call Control Parameters Response StringsInternet Access Application Ethernet SetupInternet Access Application TCP/IP Ethernet and Dhcp Setup 2Chapter 3 Internet Access ApplicationIP Address and Subnet Mask RIP Setup Dhcp ConfigurationMore on IP Address and Subnet Mask IP Pool Setup4Chapter 3 Internet Access Application DNS Sever AddressesConfiguring TCP/IP and Dhcp Menu 3.2 TCP/IP and Dhcp Ethernet SetupDhcp Ethernet Setup Menu Fields TCP/IP Ethernet Setup Menu Fields6Chapter 3 Internet Access Application Internet Access Configuration Menu 4 Internet Access SetupInternet Access Setup Menu Fields 8Chapter 3 Internet Access ApplicationSingle User Account Single User Account Topology10Chapter 3 Internet Access Application Advantages of SUAConfiguration for Single User Account Menu 4 Internet Access Setup for Single User AccountConfiguring Backup ISP Accounts 12Chapter 3 Internet Access ApplicationSingle User Account Menu Fields Configure a Backup ISP To Switch ISP14Chapter 3 Internet Access Application Editing Script OptionsMenu 4.1 Internet Setup Script Internet Setup Script Menu Fields DescriptionPage Remote Node Configuration Remote Node ConfigurationRemote Node Setup Remote Node Profile2Chapter 4 Remote Node Configuration Menu 11.1 Remote Node Profile for Dial-up Line ApplicationsThis remote node 4Chapter 4 Remote Node Configuration Edit PPP Options Editing Script Options for details6Chapter 4 Remote Node Configuration Editing PPP Options Remote Node PPP Options Menu Fields DescriptionOutgoing Authentication Protocol 8Chapter 4 Remote Node ConfigurationRemote Node TCP/IP Configuration Remote Node TCP/IP ConfigurationLAN-to-LAN Application Remote Node Setup 2Chapter 5 Remote Node TCP/IP ConfigurationApplications Remote Network Local NetworkBetween Yes and No. See Internet Access Application for 4Chapter 5 Remote Node TCP/IP ConfigurationRemote IP Address WANStatic Route Setup 6Chapter 5 Remote Node TCP/IP ConfigurationMenu 12 Static Route Setup 8Chapter 5 Remote Node TCP/IP Configuration Edit IP Static Route Menu FieldsTelecommuting Remote Dial-in Users/Remote Nodes Comparison ChartDial-in Server Applications Remote Dial-in Users Remote nodesExample of Remote User Telecommuter 2Chapter 6 Dial-in Server ApplicationsRemote Network Local Network Example of a LAN-to-LAN ApplicationDefault Dial-In Setup 4Chapter 6 Dial-in Server ApplicationsDefault Dial-in Setup Fields 6Chapter 6 Dial-in Server Applications Default Dial-in Setup Fields Dial-In Users Setup 8Chapter 6 Dial-in Server ApplicationsEdit Dial-in User Menu Fields Clid Authentication Callback10Chapter 6 Dial-in Server Applications Filter Configuration Filter ConfigurationAbout Filtering 2Chapter 7 Filter Configuration Filter Structure of the PrestigeOutgoing Packet Filtering Process Configuring a Filter Set Menu 21 Filter Set Configuration4Chapter 7 Filter Configuration Filter Rules Summary MenuAbbreviations Used If Filter Type Is IP Abbreviation DescriptionConfiguring a Filter Rule 6Chapter 7 Filter ConfigurationAbbreviations Used If Filter Type Is GEN Description 1 TCP/IP Filter Rule Menu 21.1.1 TCP/IP Filter Rule8Chapter 7 Filter Configuration TCP/IP Filter Rule Menu Fields DescriptionTCP/IP Filter Rule Menu Fields 10Chapter 7 Filter Configuration Generic Filter RuleDescribes the fields in the Generic Filter Rule Menu Generic Filter Rule Menu FieldsPage System Password Configure the System PasswordSystem Password Page Telnet Configuration and Capabilities Telnet Configuration and CapabilitiesAbout Telnet Configuration TCP/IP NetworkSingle Administrator System Timeout2Chapter 9 Telnet Configuration and Capabilities System Maintenance System Maintenance 10-110-2Chapter 10 System Maintenance System StatusSystem Maintenance Status Menu Fields System Maintenance 10-310-4Chapter 10 System Maintenance LAN Packet Which Triggered Last CallSystem Maintenance 10-5 Terminal Baud RateLog and Trace View Error Log 10-6Chapter 10 System MaintenanceSyslog And Accounting System Maintenance Menu Syslog ParametersSystem Maintenance 10-7 Parameter DescriptionError Information Messages 10-8Chapter 10 System MaintenanceDiagnostic System Maintenance 10-9System Maintenance Menu Diagnostic Test Options 10-10Chapter 10 System MaintenanceFields Description Trace Display of a Failed Authentication System Maintenance 10-11Backup Configuration Restore Configuration10-12Chapter 10 System Maintenance Firmware Update System Maintenance 10-1310-14Chapter 10 System Maintenance Uploading FirmwareSystem Maintenance 10-15 Uploading ROM FileCommand Interpreter Mode 10-16Chapter 10 System MaintenanceCall Control System Maintenance 10-17 Blacklist10-18Chapter 10 System Maintenance Budget ManagementTroubleshooting Problems Starting Up the PrestigeTroubleshooting 11-1 Troubleshooting a WAN Port Connection Problems With the ModemProblems with the LAN Interface Troubleshooting the LAN InterfaceTroubleshooting a Connection to a Remote Node or ISP Problems Connecting to a Remote node or ISPProblems with Remote User Dial-in Troubleshooting Remote User Dial-inPage Index Index2Index Pstn
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