1.7.Warranty
All Agilent Technologies Acqiris Digitizer products are warranted to operate within specification, assuming normal operation, for a period of three years from the date of shipment. It is recommended that yearly calibration be made in order to verify product performance. All repairs, replacement and spare parts are warranted for a period of 3 months. A
Agilent Technologies endeavors to provide leading edge technology that includes the latest concepts in hardware and software design. As such software and firmware used with the products is under continual refinement and improvement. All software and instrument firmware is supplied “as is” with no warranty of any kind. Software and firmware is thoroughly tested and thought to be functional at the time of shipment. At Agilent Technologies’ discretion software and firmware may be revised if a significant operational malfunction is detected.
Products supplied but not manufactured by Agilent Technologies are covered solely by the warranty of the original equipment manufacturer.
In exercising this warranty, Agilent Technologies will repair or replace any product returned to the Agilent service center, within the warranty period. The warranty covers all defects that are a result of workmanship or materials. This excludes defects that are caused by accident, misuse, neglect, or abnormal operation.
The purchaser is responsible for returning the goods to the nearest Agilent service center. This includes transportation costs and insurance. Agilent Technologies will return all warranty repairs with transportation prepaid.
1.8.Warranty and Repair Return Procedure, Assistance and Support
Agilent Technologies Inc. acquired Acqiris SA and its product lines in December 2006. Before returning any Agilent Technologies Acqiris product for repair please contact your nearest Agilent Technologies Service Center.
You can find information about technical and professional services, product support, and equipment repair and service on the Web, see http://www.agilent.com/find/service (or http://www.agilent.com/ and after selecting your country click on Contact Us). The service center will ask for your name, company, phone number and address, the model and serial numbers of the unit to be repaired, and a brief description of the problem.
Before issuing a Service Order they will ask you to communicate with us by phone or eMail so that we can learn as much as needed about the problems observed. If a unit returned under guarantee is found to be working normally and this procedure was not followed we reserve the right to charge you for the work done.
For your nearest customer support center contact Acqiris at
1.9.System Requirements
In order to obtain reasonable performance from your digitizer, Acqiris products need the following minimum PC System Requirements:
Processor: 150 MHz Pentium (higher recommended)
Memory: 64 MB RAM. The previous number is a very rough estimate. Assuming that you are using AcqirisLive or an application of your own that operates on the acquired data it seems reasonable to ask for 10 times the total acquisition memory that you will be using at the same time in the application. Performance is likely to be degraded if less memory is available.
Display resolution: At least 800 x 600 pixels and 256 colors for use of AcqirisLive or AcqirisDemo
Operating System: Microsoft Windows 2000/XP including 2003 Server, Wind River VxWorks 5.5.1, and Linux. The following Linux versions have compiled loadable kernel modules:
RedHat Enterprise Linux Version 3 - Kernel Version
RedHat Enterprise Linux Version 3 - Kernel Version
Suse Linux 9.2 - Kernel version
Debian Sarge 3.1
Debian 4.0 etch Kernel version
Scientific Linux 4.4 Kernel version
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