Technicolor - Thomson TG585 V8 manual Troubleshooting, Topics

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6 Troubleshooting

Introduction

This chapter suggests solutions for problems you may encounter while installing, configuring or using your Thomson Gateway.

If the suggestions do not resolve the problem, look at the support pages on www.thomson.net or contact your service provider.

Topics

This chapter describes the following topics:

Topic

Setup Troubleshooting

General Thomson Gateway Troubleshooting

Reset to Factory Defaults

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Contents Setup and User Guide Page Thomson TG585 Copyright Contents Internet Security Typographical Conventions About this Setup and User GuideUsed Symbols Terminology Documentation and software updatesAbout this Setup and User Guide Installation Main featuresIntroduction Before you start DSL ServiceDecoupling the voice and DSL signal Wireless connectionInternet connection Wired connectionInstallation methods Installing your Thomson GatewayGuided Installation RequirementsStarting the wizard CD menu Case of problemsPower on the Thomson Gateway Manual InstallationProcedure Connect the Thomson Gateway to your broadband serviceClick Setup my Thomson Gateway Configure the Thomson GatewayGuided Installation Manual InstallationAdding a New Computer to your Network Ethernet cable Connecting a Computer Using the Ethernet CableThis chapter Thomson Gateway BasicsThomson Gateway LED Behaviour ContentEthernet LED Power LEDWireless LED Status LEDsInternet LED Broadband LEDWPS Button LED WPS buttonWPS Button LED LED Status Description Ethernet LEDsAccessing the Thomson Gateway GUI Access the Thomson Gateway via UPnPThomson Gateway GUI Menu ComponentsNavigation bar Login sectionContent pane Language barBacking Up/Restoring your Configuration Backing up your configurationRestoring your configuration Wireless Access WPS button LED is solid green Connecting Your Wireless Client via WPSWPS button LED is blinking red TroubleshootingForgot your wireless settings? Connecting Your Wireless Client without WPSWhat Network Name Ssid is my Thomson Gateway using? What wireless security is my Thomson Gateway using?Which encryption type should I use? Securing Your Wireless ConnectionConfiguring the wireless encryption Encryption typesSelect Use WPA-PSK Encryption Configuring WPA-PSK EncryptionSelect Use WEP Encryption Configuring WEP EncryptionWireless Access Thomson Gateway Tools Feature availabilityUPnP Supported Operating SystemsUPnP and the Thomson Gateway Go to My Network Places Accessing Your Thomson Gateway with UPnPWindows 7/Vista Windows XPDisabling this feature On the Windows Start menu, click Settings Control PanelManaging your Internet connection with UPnP Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Enable/Disable Extended SecurityInstalling UPnP on Windows XP Start menu, click Settings Control PanelAdding UPnP Adding IGD Discovery and Control Assigning a service HTTP, FTP,... to a Computer IssueSolution Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSOverview Internet SecurityChanging the security level FirewallOptions Access DeniedParental Control Address-based filteringRedirect all web sites Deny access to a specific web siteAllow access to a specific web site Redirect a web siteTopics TroubleshootingSetup Troubleshooting Setup CD does not start automaticallyYour Thomson Gateway has not been found General Thomson Gateway Troubleshooting Ethernet LED does not light up Wired Connection TroubleshootingChange the wireless channel Wireless Connection TroubleshootingNo Wireless Connectivity Poor Wireless Connectivity or RangeOn the Thomson Gateway menu, click Configuration Reset to Factory DefaultsResetting your Thomson Gateway Resetting the Thomson Gateway via the Thomson Gateway GUIReset the Thomson Gateway via the Reset button Troubleshooting Page Thomson Telecom Belgium