Technicolor - Thomson TG585 V8 Wired Connection Troubleshooting, Ethernet LED does not light up

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6Troubleshooting

6.3Wired Connection Troubleshooting

Ethernet LED does not light up

Make sure that:

The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer.

You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors.

48	E-DOC-CTC-20090708-0001 v1.0

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Contents Setup and User Guide Page Thomson TG585 Copyright Contents Internet Security Documentation and software updates About this Setup and User GuideUsed Symbols Terminology Typographical ConventionsAbout this Setup and User Guide Installation Main featuresIntroduction Wireless connection DSL ServiceDecoupling the voice and DSL signal Before you startWired connection Internet connectionInstalling your Thomson Gateway Installation methodsGuided Installation RequirementsStarting the wizard Case of problems CD menuConnect the Thomson Gateway to your broadband service Manual InstallationProcedure Power on the Thomson GatewayConfigure the Thomson Gateway Click Setup my Thomson GatewayGuided Installation Manual InstallationAdding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Ethernet cableThomson Gateway Basics This chapterContent Thomson Gateway LED BehaviourStatus LEDs Power LEDWireless LED Ethernet LEDBroadband LED Internet LEDWPS Button LED WPS buttonWPS Button LED Ethernet LEDs LED Status DescriptionAccessing the Thomson Gateway GUI Access the Thomson Gateway via UPnPThomson Gateway GUI Components MenuLanguage bar Login sectionContent pane Navigation barBacking Up/Restoring your Configuration Backing up your configurationRestoring your configuration Wireless Access Connecting Your Wireless Client via WPS WPS button LED is solid greenTroubleshooting WPS button LED is blinking redWhat wireless security is my Thomson Gateway using? Connecting Your Wireless Client without WPSWhat Network Name Ssid is my Thomson Gateway using? Forgot your wireless settings?Encryption types Securing Your Wireless ConnectionConfiguring the wireless encryption Which encryption type should I use?Configuring WPA-PSK Encryption Select Use WPA-PSK EncryptionConfiguring WEP Encryption Select Use WEP EncryptionWireless Access Feature availability Thomson Gateway ToolsUPnP Supported Operating SystemsUPnP and the Thomson Gateway Windows XP Accessing Your Thomson Gateway with UPnPWindows 7/Vista Go to My Network PlacesDisabling this feature On the Windows Start menu, click Settings Control PanelManaging your Internet connection with UPnP Enable/Disable Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Extended SecurityInstalling UPnP on Windows XP Start menu, click Settings Control PanelAdding UPnP Adding IGD Discovery and Control Assigning a service HTTP, FTP,... to a Computer IssueSolution UPnP Assign a game or application to a local networking deviceDynamic DNS What you needInternet Security OverviewFirewall Changing the security levelAddress-based filtering Access DeniedParental Control OptionsRedirect a web site Deny access to a specific web siteAllow access to a specific web site Redirect all web sitesTroubleshooting TopicsSetup Troubleshooting Setup CD does not start automaticallyYour Thomson Gateway has not been found General Thomson Gateway Troubleshooting Wired Connection Troubleshooting Ethernet LED does not light upPoor Wireless Connectivity or Range Wireless Connection TroubleshootingNo Wireless Connectivity Change the wireless channelResetting the Thomson Gateway via the Thomson Gateway GUI Reset to Factory DefaultsResetting your Thomson Gateway On the Thomson Gateway menu, click ConfigurationReset the Thomson Gateway via the Reset button Troubleshooting Page Thomson Telecom Belgium