Technicolor - Thomson TG585 V8 Wireless Connection Troubleshooting, No Wireless Connectivity

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6 Troubleshooting

6.4Wireless Connection Troubleshooting

No Wireless Connectivity

Try the following:

Change the wireless channel.

Make sure that the wireless client is configured for the correct wireless settings (Network Name, security settings).

Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.

Make sure that the wireless client adapter is enabled (message like “radio on”).

Poor Wireless Connectivity or Range

Try the following:

Change the wireless channel.

Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance.

Use WPA(2)-PSK as encryption.

For more information, see “3.3 Securing Your Wireless Connection” on page 27.

Change the wireless channel

Proceed as follows:

1Browse to the Thomson Gateway GUI.

2On the left menu, click Home Network.

3Under Wireless, click your access point.

Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual

Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps).

4The Wireless Access Point page appears.

5In the Navigation bar, click Configure.

6Under Configuration, select the channel of your choice in the Channel Selection list.

7Click Apply.

Can not connect via WPS

If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “3.2 Connecting Your Wireless Client without WPS” on page 26.

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Contents Setup and User Guide Page Thomson TG585 Copyright Contents Internet Security Typographical Conventions About this Setup and User GuideUsed Symbols Terminology Documentation and software updatesAbout this Setup and User Guide Main features InstallationIntroduction Before you start DSL ServiceDecoupling the voice and DSL signal Wireless connectionInternet connection Wired connectionInstallation methods Installing your Thomson GatewayRequirements Guided InstallationStarting the wizard CD menu Case of problemsPower on the Thomson Gateway Manual InstallationProcedure Connect the Thomson Gateway to your broadband serviceClick Setup my Thomson Gateway Configure the Thomson GatewayManual Installation Guided InstallationAdding a New Computer to your Network Ethernet cable Connecting a Computer Using the Ethernet CableThis chapter Thomson Gateway BasicsThomson Gateway LED Behaviour ContentEthernet LED Power LEDWireless LED Status LEDsInternet LED Broadband LEDWPS button WPS Button LEDWPS Button LED LED Status Description Ethernet LEDsAccess the Thomson Gateway via UPnP Accessing the Thomson Gateway GUIThomson Gateway GUI Menu ComponentsNavigation bar Login sectionContent pane Language barBacking up your configuration Backing Up/Restoring your ConfigurationRestoring your configuration Wireless Access WPS button LED is solid green Connecting Your Wireless Client via WPSWPS button LED is blinking red TroubleshootingForgot your wireless settings? Connecting Your Wireless Client without WPSWhat Network Name Ssid is my Thomson Gateway using? What wireless security is my Thomson Gateway using?Which encryption type should I use? Securing Your Wireless ConnectionConfiguring the wireless encryption Encryption typesSelect Use WPA-PSK Encryption Configuring WPA-PSK EncryptionSelect Use WEP Encryption Configuring WEP EncryptionWireless Access Thomson Gateway Tools Feature availabilitySupported Operating Systems UPnPUPnP and the Thomson Gateway Go to My Network Places Accessing Your Thomson Gateway with UPnPWindows 7/Vista Windows XPOn the Windows Start menu, click Settings Control Panel Disabling this featureManaging your Internet connection with UPnP Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Enable/Disable Extended SecurityStart menu, click Settings Control Panel Installing UPnP on Windows XPAdding UPnP Adding IGD Discovery and Control Issue Assigning a service HTTP, FTP,... to a ComputerSolution Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSOverview Internet SecurityChanging the security level FirewallOptions Access DeniedParental Control Address-based filteringRedirect all web sites Deny access to a specific web siteAllow access to a specific web site Redirect a web siteTopics TroubleshootingSetup CD does not start automatically Setup TroubleshootingYour Thomson Gateway has not been found General Thomson Gateway Troubleshooting Ethernet LED does not light up Wired Connection TroubleshootingChange the wireless channel Wireless Connection TroubleshootingNo Wireless Connectivity Poor Wireless Connectivity or RangeOn the Thomson Gateway menu, click Configuration Reset to Factory DefaultsResetting your Thomson Gateway Resetting the Thomson Gateway via the Thomson Gateway GUIReset the Thomson Gateway via the Reset button Troubleshooting Page Thomson Telecom Belgium