Technicolor - Thomson TG585 V8 manual General Thomson Gateway Troubleshooting

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6 Troubleshooting

6.2General Thomson Gateway Troubleshooting

None of the lights light up (Thomson Gateway does not work)

Make sure that:

The Thomson Gateway is plugged into a power socket outlet.

You are using the correct power supply for your Thomson Gateway device.

The power requirements for your Thomson Gateway are clearly indicated on the identification label of the Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway.

The Thomson Gateway is turned on via the push button or rocker switch on the back panel.

The Broadband LED does not light up

Make sure that:

The DSL cable is correctly connected. For more information, see “1.2 Installing your Thomson Gateway”.

The DSL service is enabled on your telephone line. For more information, contact your Internet Service Provider.

The Internet LED does not light up

Make sure that your user name and password are correct.

Proceed as follows:

1Browse to the Thomson Gateway GUI.

2On the Broadband menu, click Internet Services.

3Under Internet, click View More.

4Check your user name

5Re-enter your password.

6Click Connect.

Thomson Gateway unreachable

If your Thomson Gateway cannot be reached, you might consider a hardware reset as described in “6.5 Reset to Factory Defaults” on page 50.

Poor Thomson Gateway performance

Make sure that the Thomson Gateway is installed and configured as instructed in “1 Installation” on page 3 or as instructed by the Service Provider.

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Contents Setup and User Guide Page Thomson TG585 Copyright Contents Internet Security Used Symbols Terminology About this Setup and User GuideDocumentation and software updates Typographical ConventionsAbout this Setup and User Guide Introduction InstallationMain features Decoupling the voice and DSL signal DSL ServiceWireless connection Before you startInternet connection Wired connectionInstallation methods Installing your Thomson GatewayStarting the wizard Guided InstallationRequirements CD menu Case of problemsProcedure Manual InstallationConnect the Thomson Gateway to your broadband service Power on the Thomson GatewayClick Setup my Thomson Gateway Configure the Thomson GatewayAdding a New Computer to your Network Guided InstallationManual Installation Ethernet cable Connecting a Computer Using the Ethernet CableThis chapter Thomson Gateway BasicsThomson Gateway LED Behaviour ContentWireless LED Power LEDStatus LEDs Ethernet LEDInternet LED Broadband LEDWPS Button LED WPS Button LEDWPS button LED Status Description Ethernet LEDsThomson Gateway GUI Accessing the Thomson Gateway GUIAccess the Thomson Gateway via UPnP Menu ComponentsContent pane Login sectionLanguage bar Navigation barRestoring your configuration Backing Up/Restoring your ConfigurationBacking up your configuration Wireless Access WPS button LED is solid green Connecting Your Wireless Client via WPSWPS button LED is blinking red TroubleshootingWhat Network Name Ssid is my Thomson Gateway using? Connecting Your Wireless Client without WPSWhat wireless security is my Thomson Gateway using? Forgot your wireless settings?Configuring the wireless encryption Securing Your Wireless ConnectionEncryption types Which encryption type should I use?Select Use WPA-PSK Encryption Configuring WPA-PSK EncryptionSelect Use WEP Encryption Configuring WEP EncryptionWireless Access Thomson Gateway Tools Feature availabilityUPnP and the Thomson Gateway UPnPSupported Operating Systems Windows 7/Vista Accessing Your Thomson Gateway with UPnPWindows XP Go to My Network PlacesManaging your Internet connection with UPnP Disabling this featureOn the Windows Start menu, click Settings Control Panel Enable/Disable UPnP Configuring UPnP on the Thomson GatewayEnable/Disable Extended Security Extended SecurityAdding UPnP Installing UPnP on Windows XPStart menu, click Settings Control Panel Adding IGD Discovery and Control Solution Assigning a service HTTP, FTP,... to a ComputerIssue Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSOverview Internet SecurityChanging the security level FirewallParental Control Access DeniedAddress-based filtering OptionsAllow access to a specific web site Deny access to a specific web siteRedirect a web site Redirect all web sitesTopics TroubleshootingYour Thomson Gateway has not been found Setup TroubleshootingSetup CD does not start automatically General Thomson Gateway Troubleshooting Ethernet LED does not light up Wired Connection TroubleshootingNo Wireless Connectivity Wireless Connection TroubleshootingPoor Wireless Connectivity or Range Change the wireless channelResetting your Thomson Gateway Reset to Factory DefaultsResetting the Thomson Gateway via the Thomson Gateway GUI On the Thomson Gateway menu, click ConfigurationReset the Thomson Gateway via the Reset button Troubleshooting Page Thomson Telecom Belgium