Technicolor - Thomson TG585 V8 manual Setup Troubleshooting, Setup CD does not start automatically

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6Troubleshooting

6.1Setup Troubleshooting

The Setup CD does not start automatically

If your computer runs:

Microsoft Windows:

1Click the Windows Start button.

2Click Run.

3In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive.

Mac OS X:

1On your desktop, double-click the CD icon.

2Double-click Menu.

Your Thomson Gateway has not been found

If you see this error during setup, make sure that:

The Thomson Gateway is turned on and fully initialized.

Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the help of your operating system.

No dedicated firewall device or router is placed between your computer and the Thomson Gateway. No personal network security software (for example firewall software) is running on your computer. Your computer is correctly connected to the Thomson Gateway.

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Contents Setup and User Guide Page Thomson TG585 Copyright Contents Internet Security About this Setup and User Guide Used Symbols TerminologyDocumentation and software updates Typographical ConventionsAbout this Setup and User Guide Main features InstallationIntroduction DSL Service Decoupling the voice and DSL signalWireless connection Before you startWired connection Internet connectionInstalling your Thomson Gateway Installation methodsRequirements Guided InstallationStarting the wizard Case of problems CD menuManual Installation ProcedureConnect the Thomson Gateway to your broadband service Power on the Thomson GatewayConfigure the Thomson Gateway Click Setup my Thomson GatewayManual Installation Guided InstallationAdding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Ethernet cableThomson Gateway Basics This chapterContent Thomson Gateway LED BehaviourPower LED Wireless LEDStatus LEDs Ethernet LEDBroadband LED Internet LEDWPS button WPS Button LEDWPS Button LED Ethernet LEDs LED Status DescriptionAccess the Thomson Gateway via UPnP Accessing the Thomson Gateway GUIThomson Gateway GUI Components MenuLogin section Content paneLanguage bar Navigation barBacking up your configuration Backing Up/Restoring your ConfigurationRestoring your configuration Wireless Access Connecting Your Wireless Client via WPS WPS button LED is solid greenTroubleshooting WPS button LED is blinking redConnecting Your Wireless Client without WPS What Network Name Ssid is my Thomson Gateway using?What wireless security is my Thomson Gateway using? Forgot your wireless settings?Securing Your Wireless Connection Configuring the wireless encryptionEncryption types Which encryption type should I use?Configuring WPA-PSK Encryption Select Use WPA-PSK EncryptionConfiguring WEP Encryption Select Use WEP EncryptionWireless Access Feature availability Thomson Gateway ToolsSupported Operating Systems UPnPUPnP and the Thomson Gateway Accessing Your Thomson Gateway with UPnP Windows 7/VistaWindows XP Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Disabling this featureManaging your Internet connection with UPnP Configuring UPnP on the Thomson Gateway Enable/Disable UPnPEnable/Disable Extended Security Extended SecurityStart menu, click Settings Control Panel Installing UPnP on Windows XPAdding UPnP Adding IGD Discovery and Control Issue Assigning a service HTTP, FTP,... to a ComputerSolution UPnP Assign a game or application to a local networking deviceDynamic DNS What you needInternet Security OverviewFirewall Changing the security levelAccess Denied Parental ControlAddress-based filtering OptionsDeny access to a specific web site Allow access to a specific web siteRedirect a web site Redirect all web sitesTroubleshooting TopicsSetup CD does not start automatically Setup TroubleshootingYour Thomson Gateway has not been found General Thomson Gateway Troubleshooting Wired Connection Troubleshooting Ethernet LED does not light upWireless Connection Troubleshooting No Wireless ConnectivityPoor Wireless Connectivity or Range Change the wireless channelReset to Factory Defaults Resetting your Thomson GatewayResetting the Thomson Gateway via the Thomson Gateway GUI On the Thomson Gateway menu, click ConfigurationReset the Thomson Gateway via the Reset button Troubleshooting Page Thomson Telecom Belgium