Technicolor - Thomson TG585 V8 manual Troubleshooting

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6Troubleshooting

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Contents Setup and User Guide Page Thomson TG585 Copyright Contents Internet Security Documentation and software updates About this Setup and User GuideUsed Symbols Terminology Typographical ConventionsAbout this Setup and User Guide Main features InstallationIntroduction Wireless connection DSL ServiceDecoupling the voice and DSL signal Before you startWired connection Internet connectionInstalling your Thomson Gateway Installation methodsRequirements Guided InstallationStarting the wizard Case of problems CD menuConnect the Thomson Gateway to your broadband service Manual InstallationProcedure Power on the Thomson GatewayConfigure the Thomson Gateway Click Setup my Thomson GatewayManual Installation Guided InstallationAdding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Ethernet cableThomson Gateway Basics This chapterContent Thomson Gateway LED BehaviourStatus LEDs Power LEDWireless LED Ethernet LEDBroadband LED Internet LEDWPS button WPS Button LEDWPS Button LED Ethernet LEDs LED Status DescriptionAccess the Thomson Gateway via UPnP Accessing the Thomson Gateway GUIThomson Gateway GUI Components MenuLanguage bar Login sectionContent pane Navigation barBacking up your configuration Backing Up/Restoring your ConfigurationRestoring your configuration Wireless Access Connecting Your Wireless Client via WPS WPS button LED is solid greenTroubleshooting WPS button LED is blinking redWhat wireless security is my Thomson Gateway using? Connecting Your Wireless Client without WPSWhat Network Name Ssid is my Thomson Gateway using? Forgot your wireless settings?Encryption types Securing Your Wireless ConnectionConfiguring the wireless encryption Which encryption type should I use?Configuring WPA-PSK Encryption Select Use WPA-PSK EncryptionConfiguring WEP Encryption Select Use WEP EncryptionWireless Access Feature availability Thomson Gateway ToolsSupported Operating Systems UPnPUPnP and the Thomson Gateway Windows XP Accessing Your Thomson Gateway with UPnPWindows 7/Vista Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Disabling this featureManaging your Internet connection with UPnP Enable/Disable Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Extended SecurityStart menu, click Settings Control Panel Installing UPnP on Windows XPAdding UPnP Adding IGD Discovery and Control Issue Assigning a service HTTP, FTP,... to a ComputerSolution UPnP Assign a game or application to a local networking deviceDynamic DNS What you needInternet Security OverviewFirewall Changing the security levelAddress-based filtering Access DeniedParental Control OptionsRedirect a web site Deny access to a specific web siteAllow access to a specific web site Redirect all web sitesTroubleshooting TopicsSetup CD does not start automatically Setup TroubleshootingYour Thomson Gateway has not been found General Thomson Gateway Troubleshooting Wired Connection Troubleshooting Ethernet LED does not light upPoor Wireless Connectivity or Range Wireless Connection TroubleshootingNo Wireless Connectivity Change the wireless channelResetting the Thomson Gateway via the Thomson Gateway GUI Reset to Factory DefaultsResetting your Thomson Gateway On the Thomson Gateway menu, click ConfigurationReset the Thomson Gateway via the Reset button Troubleshooting Page Thomson Telecom Belgium