Sharp AR_M280, AR-350 operation manual Troubleshooting, Problem Solution

Page 64

TROUBLESHOOTING

Always check the message display whenever the printer stops or operation is not possible.The messages will give you easy-to-follow directions. If the messages do not give specific instructions, check the list below.

This section describes only troubleshooting concerning the printer feature and problems common to all features of this product. For troubleshooting of the copier, facsimile, and network scanner features, see the respective manuals. Also for problems in peripheral units, see their respective descriptions.

Problem

Solution

 

 

 

 

 

Printer does not

● Printer plugged in?

Plug the printer into a grounded outlet.

operate.

 

 

 

 

● Main power switch on?

Turn on the main power switch.

 

 

 

● READY indicator on?

The printer is warming up. (Warm-up time

 

 

is approximately 95 seconds.) Wait until

 

 

the READY indicator lights up.

 

 

 

 

 

 

● Message indicating need to load

Load paper. (page xxxx)

 

paper displayed? (ERROR indicator

 

 

 

 

lit at the same time on the operation

 

 

 

 

panel of the main unit?)

 

 

 

 

 

 

 

 

 

● Message indicating need to replace

Toner runs out. Replace the toner

 

the toner cartridge displayed?

cartridge immediately. (page xxxx)

 

(ERROR indicator lit at the same

 

 

 

 

time on the operation panel of the

 

 

 

 

main unit?)

 

 

 

 

 

 

 

 

 

● Message indicating a paper misfeed

Remove misfed paper. (page xxxx)

 

displayed? (ERROR indicator lit at

 

 

 

 

the same time on the operation

 

 

 

 

panel of the main unit?)

 

 

 

 

 

 

 

Printer is on but data

● Is the correct interface cable properly

Ensure that the correct interface cable is

 

is not received.

connected between the printer and

connected between the printer and your

 

your computer?

computer.

 

 

 

 

 

 

● Is the correct printer driver installed?

Install the appropriate printer driver. (page

 

 

xxxx)

 

 

 

 

 

 

● Is the printer not selected properly or

Ensure that this printer is selected on the

 

not registered on the network (when

application software or use an appropriate

 

used as a network printer)?

utility to check that the printer is registered

 

 

on the network.

 

 

 

 

 

Data is received but

● Has an error occurred?

Check to see if an error message is

not printed. (DATA

 

displayed in the message display.

indicator blinks.)

 

 

 

 

● Is the specified size paper loaded in the

Load paper, select another paper size or

 

printer?

cancel printing.

 

 

 

 

 

Printer cannot be

● Is the printer driver installed

Install the printer driver correctly. (page

selected from

correctly?

xxxx)

computer.

 

 

 

 

 

 

 

 

 

Incorrect orientation

● Is the orientation setting in the

Correct the orientation in the printer driver.

 

printer driver correct?

 

 

 

 

 

 

 

Paper image is clipped

● Zoom printing?

Use the proper magnification ratio for

or off the edge of

 

printing.

paper.

 

 

 

 

 

 

 

 

 

4-8

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Contents Laser Printer Page Installation Requirements Battery Disposal Safety Precautions Class Laser Product Laser Klasse Fax power switch Facsimile FeatureLine connection Contents Chapter Troubleshooting Maintenance Page Before Using the Product ChapterIntroduction Scanner module/DSPF IntroductionDuplex module Punch module Main Features Part Names and Functions ExteriorPart Names and Functions InteriorPart names and functions of peripheral units Upper exit tray extension FinisherMail-bin stacker Stand/MPD & 2000 sheet paper drawerOther peripheral units Operation panel Job status screen To cancel the current print job and delete the print data Mode select keys and indicators Print key/READY indicator/DATA indicatorImage Send key/LINE indicator/DATA indicator Copy key Custom Settings keyPrint mode screen Display switching keysTouch panel Job status screen See next Print hold job listMode switching key Job listPaper Empty in the job status display Print JOB keyUsing the touch panel How to use the touch panel Copier feature Facsimile featureExample Tone ExampleLoading paper in paper tray Loading PaperChanging the paper size in paper tray Loading Paper Paper available in paper traysPaper available in the bypass tray/multi purpose drawer Paper that can be usedMethod of setting paper size and type Press the Custom Settings key Press the Tray Settings keySelect the paper tray for which setting is To be made Touch the OK key to complete the settingSpecifications How to change the paper sizeSetting envelopes or postcards Loading paper in the multi purpose drawerUpper paper tray Loading paper in the stand/3 x 500 sheet paper drawerMiddle and lower paper trays Loading paper in the stand/MPD & 2000 sheet paper drawer Upper paper trayPull out the large capacity tray Gently push the large capacity paper tray Into the printerStorage of Supplies Adding TonerProper storage Page Printing from a Computer Connecting to a Computer Using this machine as a local printerUsing this machine as a network printer Software for WindowsUninstalling Printer Utilities Click the Start buttonBefore installation On the Start menu, select Settings Then PrintersClick the Have Disk button Computer type Operating systemSetting the Printer Driver Right-click the installed printer driver Select PropertiesWindows 95 / 98 / Me Set each itemEnvironment required for accessing Web pages Accessing Web pages and displaying helpClick the Help button under the menu Frame Close the helpRemote Operation Through Network Items and outline of menu frame of Web pagesSet up Normal print PasswordHold before print Enter the fifth digit of the password Press the OK key Use the same procedure as to enterPrinting method of hold job list Press the Menu keyEnsure that the desired number of copies Is set Enter the passwordOperation is now complete Printer account control Printer Basic Settings Making Configuration Setting To finish the setting operation, touch Exit key Making Configuration SettingTouch the key of the desired item to display PCL settings Main program settingsPostScript settings Custom Settings Press the Menu key to display Custom settings menu screenPress the Custom Settings key when Custom SettingsIts setting screen Setting items Page Troubleshooting and Maintenance When using the operation panel on the main unit General misfeed removal procedureMisfeed Removal Press the Information key to close Misfeed removal guidanceWhen using the operation panel with touch panel Misfeed removal guidanceMisfeed in the paper feed area Misfeed in paper trayMisfeed in the stand/MPD & 2000 sheet paper drawer Misfeed in the multi purpose drawerMisfeed in the stand/3 x 500 sheet paper Drawer Misfeed in the transport area, fusing area, and exit area Misfeed in the duplex module Misfeed in the bypass trayTroubleshooting Problem SolutionTroubleshooting Troubleshooting Supplementary explanation for printing User Maintenance Cleaning the scanner modulePeripheral Units Duplex Module Part namesDuplex Module Open the bypass traySet the type of the loaded paper Loading paper in the bypass tray is now CompleteSetting the printer driver in accordance with your purpose Setting copy functions in accordance with your purposeTroubleshooting concerning the duplex module SeeMAIL-BIN Stacker Setting in the printer driver Using the mail-bin stackerMAIL-BIN Stacker Specifying a mail binOpen the top cover Misfeed in the mail-bin stackerClose the paper guide Finisher SuppliesSort mode Group mode Offset modeStaple sort mode FinisherUsing the stapling function from the printer feature Using the finisher functionsUsing the finisher functions in the copy mode Staple cartridge replacement and staple jam removal Open the front cover Turn the staple unit to face upBox Remove the empty staple cartridgeFinisher Misfeed in the finisher Remove the misfed paper from the stapler CompilerOpen the paper guide and remove Misfed paper Close the finisher Remove the misfed paperTroubleshooting concerning the finisher Not operateStapling position quick reference list Saddle Stitch Finisher SpecificationsPart names Saddle stitch finisher functions Saddle Stitch FinisherStaple sort mode Using the saddle stitch finisher functions Using the finisher functions in the copy modeStaple cartridge replacement Staple cartridge replacement and staple jam removalInsert a new staple cartridge into the staple 6box 8Insert the staple box 10Close the front cover9Push back the stapler section 1Open the front coverPunch scrap disposal 9Remove the staple box11Return the lever to its original position 12Insert the staple boxMisfeed in the saddle stitch finisher Pull the knob and slide the saddle stitch5Remove the misfed paper BelowTurn roller rotating knob D in the direction 12of the arrow 11Remove the misfed paperTurn roller rotating knob D in the direction 13of the arrow Troubleshooting concerning the saddle stitch finisher Stapling position quick reference list BindingRelation between print image and saddle stitch KEY Operator Programs KEY Operator Programs Key operator proguram listUsing the key operator programs KEY Operator ProgramsBACK/C Restore Configuration Use the numeric keys to enter the five-digit 3password 5Press the Custom Settings key6Press the Custom Settings key 2Touch the KEY Operator Programs keyDescription of setting programs Energy save Auto power shut-off timer Auto power shut-offPreheat mode Toner save Toner save in printer modeOperation panel settings Auto clear setting Beep settingLanguage setting Disabling of job priority operationDevice settings Disable duplex unitDisable stapler unit Disable paper desk drawersSystem settings default settings Disable notice page printingDisable test page printing Print density levelSystem settings Interface settings Hexadecimal dump modePDL for network port Network port emulation switching TimeoutSystem settings network settings Reset the NICIP address setting EnableTCP/IPSystem settings initialize/store settings Restore factory defaultsStore current configuration Restore configurationAppendix Printer Specifications CPUList of principal printer functions List of Combination of Peripheral Units Disabling notice page and separator sheet printing Print Area Case of portrait orientation in mm
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