7 TROUBLESHOOTING THE UNIT
This chapter describes misfeed removal and troubleshooting.
TROUBLESHOOTING
If any problem occurs, check the list below before contacting your authorised service representative.
For problems with the printer function or the scanner function, see the online manual or the Help file for the printer/scanner driver.
Problem | Possible cause | Solution | Page | |
| Unit plugged in? | Plug the unit into a grounded outlet. | 13 | |
Unit does not | Power switch on? | Turn the power switch on. | 13 | |
Side cover closed securely? | Gently close the side cover. | 47 | ||
operate. | ||||
| Front cover closed? | Gently close the front cover and then | 47 | |
| close the side cover. | |||
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| Is the original placed face | Place the original face down on the |
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| down on the document glass | document glass or face up in the SPF. | 15 | |
Blank copies | or face up in the SPF? |
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| Is the scan head locking | Unlock the scan head locking switch. | 57 | |
| switch locked? |
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| Is original image too dark or | Adjust the exposure manually. | 17 | |
| too light? |
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Copies are too | Is the unit in the automatic | Adjust the automatic exposure level. | 18 | |
dark or too light. | exposure mode? | |||
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| Is the unit in the photo | Cancel the photo exposure mode. | 17 | |
| exposure mode? | |||
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Dust, dirt, | Original table or original | Clean regularly. | 48 | |
cover dirty? | ||||
smudges appear |
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Original smudged or |
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on copies. | Use a clean original. | – | ||
blotchy? | ||||
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Striped copies | Is transfer charger clean? | Clean the transfer charger. | 49 | |
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| Use standard paper. If using special |
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| papers, feed the paper through the | 7 | ||
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| Paper curled or damp? | Store paper flat in the wrapper in a dry | – | |
Paper misfeeds | location. | |||
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frequently. | Pieces of paper inside unit? | Remove all pieces of misfed paper. | 52 | |
| Paper guides in the paper | Set the guides properly depending on | 8 | |
| tray not set properly? | the paper size. | ||
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| Too much paper in the paper | Remove excessive paper from the | 8 | |
| tray or | tray. | ||
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| Is the paper too heavy? | Use paper within the specified range. | 7 | |
| The fusing temperature is | In the user programs, set "Fusing |
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Images rub off the | not appropriate. | temperature setting when the bypass tray | 44 | |
| is used" (program 29) to "2 (High)". |
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copy easily. |
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Paper damp? | Replace with dry paper. If the unit is |
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| not used for long time, remove the | 2 | |
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| paper from the paper tray and store it | ||
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| in its wrapper in a dry location. |
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Printing is not | The fusing temperature is | In the user programs, set "Fusing |
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uniform between | not appropriate. | temperature setting when the bypass |
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the edges of the |
| tray is used" (program 29) to "1 (Low)". | 44 | |
paper and the |
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center. |
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50