TANDBERG MSE 8350 manual Step three Configure the auto attendant menus optional

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Configuring the IP GW blade

Step three: Configure the auto attendant menus (optional)

Depending on the proposed configuration of your dial plan, and the settings for failed calls, callers can be connected to an auto attendant menu. The IP GW blade provides a highly flexible menu-creation feature. This enables you to create a menu (or a multi-layered menu structure) to provide end users with the options they require when they connect to the IP GW blade. Menus can provide end users with access to videos, operators, address books, dial-it-yourself functions, and audio files.

To configure auto attendant menus, go to Menus > Menu builder

For more information, refer to the online help topics: “Creating auto attendant menus”, “Configuring failed call settings”, and “Understanding the dial plan”.

Step four: Configure an operator (optional)

An operator is a person who can put calls through on the IP GW blade. You can use the dial plan to automatically connect calls to an operator, you can have the operator as an option on an auto attendant menu, and connection to an operator is an option for failed calls. An operator connects the calls one by one as calls reach the top of the operator's call queue which is displayed on the operator’s web page and is automatically refreshed.

An operator can put calls through to configured endpoints and call groups that have been given names in the system, or to any other endpoint by manually entering the IP address or E.164 number of the endpoint.

You can configure one or more operators.

To configure an operator, go to Settings > Operator

For more information, refer to the online help topics: “Understanding operator features” and “Configuring operator settings”.

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Contents Codian IP Gateway Codian IP Gateway Tandberg Table of contents About the MSE 8350 IP GW blade General informationPort and LED location LED behavior FDX Step one Install the IP GW blade into the MSE 8000 chassis Installing the IP GW bladeInserting a blade into the chassis Step two Connect to Ethernet Ports a and B Step one Configure Ethernet Ports a and B Initial configurationStep two Configure the default gateway and routes optional Step one Log in to the IP GW blade Configuring the IP GW bladeStep four Configure an operator optional Step three Configure the auto attendant menus optionalStep five Add endpoints and call groups optional Step six Configure the dial planChecking for updates Using the event log to help solve a problem Troubleshooting and technical support informationGetting more help 61-0018-04