APC AP9268 manual Troubleshooting

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APC KVM Switch Installer/User Guide

7.4 Troubleshooting

APC’s Technical Support staff is ready to assist you with any installation or hardware problems you encounter with your APC product. If a problem should develop, follow the steps below for the fastest possible service:

1.Check the troubleshooting tables below to see if the problem can be resolved by following the procedures outlined.

2.If you are unable to ﬁnd a resolution, recreate the problem when possible. Fill out the Problem Report in Appendix E completely.

3.Call APC Technical Support for assistance. Have your Problem Report with you when you call or fax it to Technical Support directly. To expedite assistance, have this manual with you when you call, along with a copy of your invoice giving the date purchased and other identifying data.

Symptom	Action

No status light	Verify unit is turned on. Check power cable. If status
	light still does not light, turn off the unit and check the
	fuse located under the power cord connector. If the
	problem persists, contact APC Technical Support.

Red status LED lit	Internal unit failure. Contact APC Technical Support.

Red Status LED Blinking	Bad FLASH memory on power up. Contact APC
	Technical Support.

Green channel LED not lit	Verify that the computer is powered on. Check
	the cabling between your computer and the
	APC KVM Switch. Verify that a keyboard works when
	plugged directly into your computer. If the problem
	persists, contact APC Technical Support.

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Contents For use in the United States English APC KVM SwitchCanadian Department of Communications Statement FCC StatementRack Mount Safety Considerations APC KVM Switch Installer/User Guide Table of Contents Multiplatform Product Overview Feature OverviewPlug and play Compatibility Push-button & keyboard switchingConnecting your Local Peripherals Basic InstallationIf you are using Remote PS/2 peripherals Connecting your Remote PeripheralsCable Description Length Connecting Computers to the APC KVM Switch APC KVM Switch Installer/User Guide Attaching Multiple Switch Units Advanced InstallBasic Operations- Overview ESC Keyboard ControlKey Sequence Action Keyboard SwitchingKey Sequence Action System Control and MaintenanceOn-Screen Display Operations Activating OSD OSD Window APC KVM SwitchCommand Menu Basic Channel Maintenance Deleting an Existing Channel Editing Channel Names and AddressesID Window Setting the ID Window Dwell Time Differences between Secure and Non-Secure Operating Modes Administrator FunctionsSetting Up Additional Users Creating the Administrator AccountSetup Port Operations Switch SelectionFlash Upgrades Remote UserAdvanced Operation- Multiuser Operation Independent AccessMulti Chassis Operation Shared AccessIndependent Access Options PS/2 Keyboard to Sun Computer Keyboard TranslationAPC KVM Switch Installer/User Guide Channel Scanning Choosing a scan method With the Scan Button Turning Scanning On and OffFrom the OSD menu To delete a channel from the Scan List Scanning by ListTo add a channel to the Scan List Speciﬁcations PowerSpeciﬁcations for Remote User Receiver AP9279 Flash Upgrading Appendices Troubleshooting Try going into command mode again. If APC KVM Switch Installer/User Guide Appendices APC KVM Switch Installer/User Guide If Problems Persist Limited Warranty General policy Examples of life-support devices Life Support PolicyAPC Worldwide Customer Support