APC AP9268 manual Try going into command mode again. If

	Appendices
Symptom	Action
Unable to hot-key switch to	Check the power indicator on the OSD screen to
a channel	ensure that the system in question is powered.
	Verify that you are not in secure mode. (No lock symbol
	on OSD screen.)
	Verify that you are in hot-key mode by checking to see
	if the green status LED is blinking. If it is not, press escape
	and try going into command mode again. If the
	problem persists, contact APC Technical Support.
Unable to push-button switch	Verify that the channel being selected is not serving as
	to a channel an expansion unit.
	Verify that you are not in secure mode. (No lock symbol
	on OSD screen.)
	Verify that a computer is attached to that channel. If the
	problem persists, contact APC Technical Support.
No video	Verify that the video cable between the computer and
	the APC KVM Switch is correctly connected. Verify that
	the monitor cable is correctly connected to the APC
	KVM Switch.
	Power down the computer. Connect the monitor
	directly to the computer and power up again. If the
	monitor operates correctly direct to the computer,
	contact APC Technical Support. If it does not, try
	another monitor.
Mouse jumps or “hugs” screen	If the mouse has been hot-plugged while running in
	Windows, you may need to close and restart Windows.
	If the mouse still does not function, try the mouse
	resynchronization command <ZM>. (For instructions on
	command mode, see 'Basic Operations'.) If the problem
	persists, contact APC Technical Support.

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