APC AP9268 manual Appendices

Page 44

 

 

Appendices

 

 

 

 

 

Symptom

Action

 

 

 

 

 

 

Keyboard is inoperable on

If keyboard does not function on one channel, verify

 

 

one computer channel

that the cables from the computer to the APC KVM

 

 

 

Switch are connected properly.

 

 

 

If you are operating in secure mode, verify your

 

 

 

keyboard and mouse privileges.

 

 

 

Verify that the keyboard works properly connected

 

 

 

directly to the computer. If the problem persists, contact

 

 

 

APC Technical Support.

 

 

 

 

 

 

Keyboard is inoperable on

If the keyboard does not work on any channel, try

 

 

all channels

‘the Reset PS/2 Mse/Kbd’ command from the OSD

 

 

 

Command Menu.

 

 

 

Try a different keyboard. If the keyboard still does not

 

 

 

function, cycle the power on the APC KVM Switch unit.

 

 

 

Cycle power on all attached computers and the

 

 

 

APC KVM Switch unit and try again. If the problem

 

 

 

persists, contact APC Technical Support.

 

 

 

 

 

 

Keyboard is inoperable after

If you are operating in secure mode, verify your

 

 

switching channels

keyboard and mouse privileges. If the problem persists,

 

 

 

call APC Technical Support.

 

 

 

Try changing the keyboard scan set for that channel

 

 

 

by using the keyboard command sequence <Kn>. (For

 

 

 

more information, see the ‘Basic Operations’ chapter.)

 

 

 

 

 

 

Characters on screen do not

Try changing the keyboard scan set for that channel

 

 

match keyboard input

by using the keyboard command sequence <Kn>. (For

 

 

 

more information, see the ‘Basic Operations’ chapter.) If

 

 

 

the problem persists, call APC Technical Support.

 

 

 

 

 

 

No keyboard, video or mouse

Verify that the cable connecting the two units

 

 

on expansion unit; base unit

together is correctly connected on both ends. (For

 

 

is functioning properly

additional information, see the ‘Installation’ chapter.) If

 

 

 

the problem persists, contact APC Technical Support.

 

 

 

 

 

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Contents APC KVM Switch For use in the United States EnglishFCC Statement Canadian Department of Communications StatementRack Mount Safety Considerations APC KVM Switch Installer/User Guide Table of Contents Product Overview Feature Overview MultiplatformPlug and play Push-button & keyboard switching CompatibilityBasic Installation Connecting your Local PeripheralsConnecting your Remote Peripherals If you are using Remote PS/2 peripheralsCable Description Length Connecting Computers to the APC KVM Switch APC KVM Switch Installer/User Guide Advanced Install Attaching Multiple Switch UnitsBasic Operations- Overview Keyboard Control ESCKeyboard Switching Key Sequence ActionSystem Control and Maintenance Key Sequence ActionOn-Screen Display Operations Activating OSD APC KVM Switch OSD WindowCommand Menu Basic Channel Maintenance Editing Channel Names and Addresses Deleting an Existing ChannelID Window Setting the ID Window Dwell Time Administrator Functions Differences between Secure and Non-Secure Operating ModesCreating the Administrator Account Setting Up Additional UsersSwitch Selection Setup Port OperationsFlash Upgrades Remote UserIndependent Access Advanced Operation- Multiuser OperationShared Access Multi Chassis OperationIndependent Access Options Keyboard Translation PS/2 Keyboard to Sun ComputerAPC KVM Switch Installer/User Guide Channel Scanning Choosing a scan method With the Scan Button Turning Scanning On and OffFrom the OSD menu To delete a channel from the Scan List Scanning by ListTo add a channel to the Scan List Power SpecificationsSpecifications for Remote User Receiver AP9279 Flash Upgrading Appendices Troubleshooting Try going into command mode again. If APC KVM Switch Installer/User Guide Appendices APC KVM Switch Installer/User Guide If Problems Persist Limited Warranty Life Support Policy General policy Examples of life-support devicesAPC Worldwide Customer Support