SMC Networks SMCWPS-G manual General Troubleshooting Overview, Power Related Problems

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9.Troubleshooting

General Troubleshooting Overview

The most common problems, which cause the print server to perform improperly, are covered in this chapter. If a problem still exists after reading this chapter, please contact your dealer for technical support.

LED Light Indicators

The print server is equipped with LED lights to assist in diagnosing problems that are the result of the network and/or the print server hardware itself.

Power (Green)

When the print server unit is powered on, the Power LED will flash five times as part of the unit’s Power On Self Test (POST). This indicates that the print server hardware is properly configured.

Note: Make sure that the LED flashes five times (POST) upon connecting the power. If the unit does not flash five times, contact your dealer for a replacement or repair.

WLAN (Green)

Data is being transmitted via the wireless connectivity.

USB (Green)

Data is being transmitted via the USB port.

Power Related Problems

The print server requires an external AC power adapter in order for it to function. If you have a power problem, check to see whether the power cord or its connectors are damaged. More importantly, check to see that the AC power adapter included with the print server matches the AC voltage in your country or area. Using an incorrect AC adapter will damage your print server.

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Contents Page Internet Printer Connection and HP WEB Jetadmin Upgrading the Print Server from Unix Through TCP/IP FCC Compliance Notice Radio Frequency Notice All contents are subject to change without prior noticeTrademarks CopyrightNetwork Management Network configurationWireless Specifications Product OverviewBefore you start, you should prepare the following items Components and Features Print serverHardware Installation Network Environment Wired Network with Print ServerWireless Network with Print Server Ad-Hoc PEER-to-PEER Mode Supported Networks Configuration Solution TableSetup Operating Function Remarks System PreparationComment Installing the PSAdmin and Print Server’s Driver Software InstallationPage Page Page Page Click Add New Printer to launch Windows Add Printer Wizard Page Page Page Using PSAdmin TCP/IP Wizard WizardNetWare Wizard Manual Setup This value is optional Properties -TCP/IP OptionsObtain an IP address from a Dhcp server Specify an IP addressRefresh UpgradeReset Procedure Multiple Print Queues ConfigurationUninstalling the PSAdmin on Windows PC Page Windows NT/2000/XP/2003 IPP OverviewPage System Requirements HP Web JetAdmin OverviewRemoving HP Web JetAdmin Utility Installing HP Web JetAdminConfirming Installation and Supply Access Configuring and Modifying a DeviceSystem Status Using Embedded Web ServerOverview Status MenuPrinter Status Wireless Status TCP/IP Status Netware Status AppleTalk Status General SettingsNetWare NDS Setting NetWare Bindery SettingSnmp Status System Setup Setup MenuRe-type Password Wireless Setup Printer SetupSecurity Settings Basic SettingsAdvanced Settings TCP/IP Setup NetWare Setup Installing Print Server on NetWare 4.x/5.x Select NCF files options Select Edit AUTOEXEC.NCF file Installation ProcedureSnmp Setup System.sysLocation Snmp.snmpEnableAuthenTrapsSystem.sysContact System.sysNameAppleTalk Setup Recommended Setting Up a Macintosh ComputerPage Network Print Monitor Restart the computer TCP/IP Protocol InstallationIPX/SPX-compatible Protocol Installation NetBEUI Protocol Installation Select Printer and Properties Procedure Assigning an IP Address Basic TCP/IP Installation OverviewClick Add Port Windows NT LPR Port Printing InstallationUse the Network Print Monitor utility Run Add PrinterRun Add Printer, Click Next Page Page Page System V Release 4 Unix Unix InstallationEnter /Printer / Make Default SCO Unix 8.0.0 Caldera Open UnixRedhat Linux Open Printer ConfigurationPage Printer field, choose Postscript Printer Queue Type field, choose Networked UnixChoose the model of printer and click Forward Done Upgrading Print Server Upgrading the print server from PSAdminType tftp print server’s IP address Upgrading the print server from Unix Through TCP/IPUpgrading the print server from Browser Click Upgrade Done Power Related Problems General Troubleshooting OverviewSelect Control Panel Print Port Related ProblemsWindows 95/98/Me/NT/2000/XP/2003 Troubleshooting Multi-Segment Frame Type 802.2 InstallationMoving the print server to a New Segment Print Server Reconfiguration Procedure on Windows 95/98/MePrint server Reconfiguration Procedure on Windows NT Moving Your Computer to a New Segment Novell NetWare TroubleshootingTCP/IP Troubleshooting Page Page Appendix Diagnostic Mode WirelessRendezvous with Mac OS X Click Printer Setup Utility from the bottom toolbox of Mac Page Page SMB Printing with Windows XP Page Page Page Perform a Factory Default Reset Button Reboot the Print serverDhcp client off IP address Question C Frequently Asked QuestionsQuestion B Question G Question DQuestion E Question FPanasonic KX-P6100/6300/6500 Additional Installation InstructionsTesla