SMC Networks SMCWPS-G manual Moving Your Computer to a New Segment, Novell NetWare Troubleshooting

9. Done!

Moving Your Computer to A New Segment

If you are using the print server through the Network Print Port on your NT or Windows 95/98/Me computer and your computer is going to be moved onto another segment, you have to reconfigure the print server on your computer to use your print server. However, this situation is like moving the print server to a new segment. Please refer to the “Moving the print server to a new segment” section for more detailed reconfiguration instructions.

Novell NetWare Troubleshooting

Many printing problems can be traced back to incorrect or incomplete print server installations. It is always wise to check the installation configurations first.

In some cases, if necessary, delete the print server, print queue(s) or other setting(s). Next recreate the necessary parameters or reconfigure the print server by running the PSAdmin.

TCP/IP Troubleshooting

When you are configuring a new print server on your NT/UNIX server through LPR Port printing under TCP/IP protocol, you might encounter the following problem in your initial installation steps:

"I can do the "arp" command. However, when I am going to ping or tftp the print server, it always shows Request timed out. I have checked the print server’s power and it exactly passed the POST. Besides, the network cabling is OK. As such, I can't do tftp command to get and put the print server's configuration file and save its IP address permanently. I can't, therefore, continue installing the print server."

Regarding this problem, there are three possible causes:

A. The print server's Node ID you specified in the "arp" command is not correct.

If this is the case, please ensure the Node ID field in the corresponding entry of the print server's IP address in NT's ARP cache table is correct by typing the following command at NT's DOS prompt. "arp -a"

If the Node ID shown on the screen doesn't match the print server's Node ID, please follow the instructions below to reset the entry.

1.At NT's DOS prompt, type "arp -d <print server's IP address>" to delete the current entry.

2.Type "arp -s <print server's IP> <print server's Node ID>" to specify a new ARP entry.

3.Refer to Chapter 7 for the detailed instructions to complete the installation.

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