SMC Networks SMC8014W-G Appendix B Troubleshooting, Am getting an IP Address that starts with

APPENDIX B Troubleshooting

This appendix describes common problems you may encounter and possible solutions to them.

B.1 Verify you are connected to the EZ Connect™ Wireless Cable Modem Gateway

If you are unable to access the Gateway’s web-based administration pages, then you may not be properly connected or configured. The screen shots in this section were taken on a Windows 2000 machine, but the same steps will apply to Windows 95/98/Me/XP.

To determine your TCP/IP configuration status, please follow the steps below:

1.Click [Start] then choose [Run]

2.Type “cmd” or “command” (without the quotes) to open a DOS prompt.

3.In the DOS window, type “ipconfig” and verify the information that is displayed.

4.If you computer is setup for DHCP, then your TCP/IP configuration should be similar to the information displayed:

•IP Address: 192.168.0.X (x is number between 100 and 199)

•Subnet: 255.255.255.0

•Gateway: 192.168.0.1

If you have an IP address that starts with 169.254.XXX.XXX then see section A.2.

If you have another IP address configured, see section A.3.

B.2 I am getting an IP Address that starts with 169.254.XXX.XXX

If you are getting this IP Address, then you need to check that you are properly connected to the EZ Connect™ Wireless Cable Modem Gateway.

Confirm that you have a good link light on the Gateway’s port to which this computer is connected. If not, please try another cable.

If you have a good link light, please open up a DOS window as described in section A.1 and type “ipconfig /renew” (without the quotes)

If you are still unable to get an IP Address from the Gateway, reinstall your network adapter. If anti-virus software is running on your computer, disable it before reinstalling the network adapter. Please refer to your adapter manual for instructions.