Seagate ST9500432SS manual Product warranty, Shipping, Product repair and return information

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6.2.7Product warranty

Beginning on the date of shipment to the customer and continuing for the period specified in your purchase contract, Seagate warrants that each product (including components and subassemblies) that fails to function properly under normal use due to defect in materials or workmanship or due to nonconformance to the applica- ble specifications will be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at customer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on your pur- chase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Sea- gate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

20	Constellation SAS Product Manual, Rev. E

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Contents ST9500430SSST9500431SS ST9500432SSStandard Model Self-Encrypting Drive Model SED Fips 140-2 ModelRevision history Contents Defect and error management InstallationAbout Fips About self-encrypting drives Interface requirementsPower Constellation SAS Product Manual, Rev. E List of Figures GB model current profilesConstellation SAS Product Manual, Rev. E Seagate Technology support services Seagate Online Support and ServicesScope Applicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance Electromagnetic compliance for the European UnionAustralian C-Tick Korean KCCReference documents European Union Restriction of Hazardous Substances RoHSGeneral description Standard features Media descriptionPerformance ReliabilityFormatted capacities Programmable drive capacityFactory-installed options Performance characteristics Internal drive characteristicsSeek performance characteristics Access timeGeneral performance characteristics Start/stop timePrefetch/multi-segmented cache control Cache operationCaching write data Prefetch operationReliability specifications Error ratesRecoverable Errors Unrecoverable ErrorsReliability and service Seek errorsInterface errors Preventive maintenance4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact Reporting controlPredictive failures Temperature Log Page 0Dh Parameter Code DescriptionThermal monitor State of the drive prior to testing Drive Self Test DSTDST failure definition ImplementationShort and extended tests Short test Function Code 001bExtended test Function Code 010b Log page entriesShipping Product warrantyProduct repair and return information PowerChoiceTM power management Physical/electrical specificationsPowerChoice modes AC power requirements DC power requirementsPage Power sequencing General DC power requirement notesConducted noise immunity Current profiles GB model current profilesPower dissipation ST9500430SS, ST9500431SS and ST9500432SS in 3 Gbit operationST9500430SS, ST9500431SS and ST9500432SS in 6 Gbit operation Temperature a. Operating Environmental limitsRelative humidity Effective altitude sea level a. OperatingShock and vibration ShockPage Recommended mounting Vibration a. Operating-normal Air cleanlinessCorrosive environment Acoustics Mechanical specifications Mounting configuration dimensionsPurpose About FipsLevel 2 security Controlled access Admin SPAbout self-encrypting drives Data encryptionDefault password Random number generator RNGDrive locking Data bandsAuthenticated firmware download Power requirementsSupported commands Cryptographic eraseDrive internal defects/errors Defect and error managementDrive error recovery procedures SAS system errors Media Pre-Scan Background Media ScanDeferred Auto-Reallocation Idle Read After Write Installation Drive orientationCooling Air flowDrive mounting GroundingSAS features Interface requirementsDual port support Scsi commands supported Supported commandsSupported commands Supported commands Supported commands Inquiry data Mode Sense dataConstellation inquiry data Page Mode Data Header Miscellaneous features Miscellaneous operating features and conditionsMiscellaneous status SAS physical interface Datum B Section C C Section a a Physical characteristics Connector requirementsElectrical description Pin descriptionsSignal characteristics PowerSAS transmitters and receivers Ready LED OutSAS-2 Specification Compliance LED drive signalDifferential signals General interface characteristicsConstellation SAS Product Manual, Rev. E Index NumericsKCC Msid Mtbf See also cooling Page Constellation SAS Product Manual, Rev. E Page Seagate Technology LLC