Seagate ST3400832ACE Seagate Technology support services, Internet MySeagate Reseller.seagate.com

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5.0Seagate Technology support services

Online Services

Internet

www.seagate.com for information about Seagate products and services. Worldwide support is available 24 hours daily by e-mail for your questions.

Presales Support: www.seagate.com/support/email/email_presales.html or Presales@Seagate.com

Technical Support: www.seagate.com/support/email/email_disc_support.html or DiscSupport@Seagate.com

mySeagate

my.seagate.com is the industry’s first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface—anytime, anywhere in the world.

reseller.seagate.com

reseller.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to reseller.seagate.com, any time, from anywhere in the world.

Automated Phone Services

SeaFONE® (1-800-SEAGATE)is the Seagate toll-free number (1-800-732-4283) to access our automated directory assistance for Seagate Service Center support options. International callers can reach this service by dialing +1-405-324-4770.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as drive availability and compatibility.

Technical Support

If you need help installing your drive, consult your system's documentation or contact the dealer's support ser- vices department for assistance specific to your system. Seagate technical support is also available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration informa- tion and your drive’s “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

DB35 Series Product Manual, Rev. B

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Contents DB35 Series Page DB35 Series Page Revision status summary sheet DB35 Series Product Manual, Rev. B Contents DB35 Series Product Manual, Rev. B List of Figures Viii DB35 Series Product Manual, Rev. B DB35 Series IntroductionDB35 Series Product Manual, Rev. B Drive specifications Specification summary tableDrive specifications Altitude, nonoperating To 12,192 m Below mean sea level, max LBA mode Formatted capacityRecording and interface technology Typical seek times Physical characteristicsSeek time Start/stop timesPower specifications Typical current profile Conducted noiseVoltage tolerance Environmental specifications Altitude Temperature gradientWet bulb temperature Humidity Relative humidityOperating acoustics AcousticsElectromagnetic immunity Nonoperating vibrationElectromagnetic compatibility Safety certificationReliability Agency certificationEuropean Union Restriction of Hazardous Substances RoHS Environmental protectionAustralian C-Tick N176 FCC verificationDB35 Series Product Manual, Rev. B Handling and static discharge precautions Configuring and mounting the driveBreather filter hole location Breather filter hole precautionsCable-select option Jumper settingsMaster/slave configuration Drive as master with a non-ATA-compatible slaveUltra ATA/100 cable Drive mountingMounting dimensions-top, side and end view DB35 Series Product Manual, Rev. B ATA interface ATA interface signals and connector pinsCommand name Command code in hex Supported ATA commandsF6H Word Description Value Identify Device commandXxxxH Description if bit is set to Bit Word 4 S.M.A.R.T. commands Set Features commandCode in features Register A.R.T. command Technical Support Seagate Technology support servicesInternet MySeagate Reseller.seagate.com Presales SupportAuthorized Service Centers Warranty ServiceCall Center Toll-free Direct dial FAX / E-mail Call Center Toll-free Direct dialAmericas +1-405-324-47301 +1-405-324-4704 Americas SEAGATE2 +1-405-324-47002 +1-405-324-3339FAX Services-All Europe toll call Call Center Presales and Technical Support Warranty ServiceToll-Free Support Numbers Asia/Pacific Support Services DB35 Series Product Manual, Rev. B Numerics IndexPage Page DB35 Series Product Manual, Rev. B Page Seagate Technology LLC
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