Seagate ST3250823ACE Call Center Toll-free Direct dial, Americas +1-405-324-47301 +1-405-324-4704

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USA/Canada/Latin America Support Services

Seagate Service Centers

Presales Support

Call Center	Toll-free	Direct dial	FAX
Americas	1-877-271-32851	+1-405-324-47301	+1-405-324-4704

Technical Support

Call Center	Toll-free	Direct dial	FAX
Americas	1-800-SEAGATE2	+1-405-324-47002	+1-405-324-3339

Customer Service Operations

Warranty Service

Call Center	Toll-free	Direct dial	FAX / E-mail
USA, Canada, Mexico and	1-800-468-34723	—	+1-956-664-4725
Latin America
Brazil
Jabil Inudstrial Do Brasil	—	+55-11-4191-4761	+55-11-4191-5084
LTDA4			SeagateRMA.br@jabil.com

1Hours of operation are 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M., Monday through Friday (Central time) 2Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time)

3Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time)

4Authorized Service Center

DB35 Series Product Manual, Rev. B

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Contents DB35 Series Page DB35 Series Page Revision status summary sheet DB35 Series Product Manual, Rev. B Contents DB35 Series Product Manual, Rev. B List of Figures Viii DB35 Series Product Manual, Rev. B DB35 Series IntroductionDB35 Series Product Manual, Rev. B Drive specifications Drive specificationsSpecification summary table Altitude, nonoperating To 12,192 m Below mean sea level, max Recording and interface technology LBA modeFormatted capacity Seek time Physical characteristicsStart/stop times Typical seek timesPower specifications Voltage tolerance Typical current profileConducted noise Environmental specifications Wet bulb temperature Temperature gradientHumidity Relative humidity AltitudeElectromagnetic immunity AcousticsNonoperating vibration Operating acousticsReliability Safety certificationAgency certification Electromagnetic compatibilityAustralian C-Tick N176 Environmental protectionFCC verification European Union Restriction of Hazardous Substances RoHSDB35 Series Product Manual, Rev. B Handling and static discharge precautions Configuring and mounting the driveBreather filter hole location Breather filter hole precautionsMaster/slave configuration Jumper settingsDrive as master with a non-ATA-compatible slave Cable-select optionUltra ATA/100 cable Drive mountingMounting dimensions-top, side and end view DB35 Series Product Manual, Rev. B ATA interface ATA interface signals and connector pinsCommand name Command code in hex Supported ATA commandsF6H Word Description Value Identify Device commandXxxxH Description if bit is set to Bit Word 4 S.M.A.R.T. commands Set Features commandCode in features Register A.R.T. command Internet MySeagate Reseller.seagate.com Seagate Technology support servicesPresales Support Technical SupportAuthorized Service Centers Warranty ServiceAmericas +1-405-324-47301 +1-405-324-4704 Call Center Toll-free Direct dialAmericas SEAGATE2 +1-405-324-47002 +1-405-324-3339 Call Center Toll-free Direct dial FAX / E-mailToll-Free Support Numbers FAX Services-All Europe toll callCall Center Presales and Technical Support Warranty Service Asia/Pacific Support Services DB35 Series Product Manual, Rev. B Numerics IndexPage Page DB35 Series Product Manual, Rev. B Page Seagate Technology LLC