Seagate ST3200826ACE, ST3250823ACE, ST3300831ACE manual Warranty Service, Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or one of the Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial number avail- able.

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Service Center for service.

30	DB35 Series Product Manual, Rev. B

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Contents DB35 Series Page DB35 Series Page Revision status summary sheet DB35 Series Product Manual, Rev. B Contents DB35 Series Product Manual, Rev. B List of Figures Viii DB35 Series Product Manual, Rev. B Introduction DB35 SeriesDB35 Series Product Manual, Rev. B Specification summary table Drive specificationsDrive specifications Altitude, nonoperating To 12,192 m Below mean sea level, max Formatted capacity LBA modeRecording and interface technology Physical characteristics Seek timeStart/stop times Typical seek timesPower specifications Conducted noise Typical current profileVoltage tolerance Environmental specifications Temperature gradient Wet bulb temperatureHumidity Relative humidity AltitudeAcoustics Electromagnetic immunityNonoperating vibration Operating acousticsSafety certification ReliabilityAgency certification Electromagnetic compatibilityEnvironmental protection Australian C-Tick N176FCC verification European Union Restriction of Hazardous Substances RoHSDB35 Series Product Manual, Rev. B Configuring and mounting the drive Handling and static discharge precautionsBreather filter hole precautions Breather filter hole locationJumper settings Master/slave configurationDrive as master with a non-ATA-compatible slave Cable-select optionDrive mounting Ultra ATA/100 cableMounting dimensions-top, side and end view DB35 Series Product Manual, Rev. B ATA interface signals and connector pins ATA interfaceSupported ATA commands Command name Command code in hexF6H Identify Device command Word Description ValueXxxxH Description if bit is set to Bit Word Set Features command 4 S.M.A.R.T. commandsCode in features Register A.R.T. command Seagate Technology support services Internet MySeagate Reseller.seagate.comPresales Support Technical SupportWarranty Service Authorized Service CentersCall Center Toll-free Direct dial Americas +1-405-324-47301 +1-405-324-4704Americas SEAGATE2 +1-405-324-47002 +1-405-324-3339 Call Center Toll-free Direct dial FAX / E-mailCall Center Presales and Technical Support Warranty Service FAX Services-All Europe toll callToll-Free Support Numbers Asia/Pacific Support Services DB35 Series Product Manual, Rev. B Index NumericsPage Page DB35 Series Product Manual, Rev. B Page Seagate Technology LLC