Seagate ST3400832ACE, ST3200826ACE, ST3250823ACE, ST3300831ACE manual Asia/Pacific Support Services

Page 43

Asia/Pacific Support Services

For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/ Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian East- ern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our tech- nical support locations.

Warranty service is available from 9:00 A.M. to 6:00 P.M. April through October, and 10:00 A.M. to 7:00 P.M. November through March (Australian Eastern time) Monday through Friday.

Seagate Service Centers

Call Center

Toll-free

Direct dial

FAX

Australia

1800-14-7201

—

—

China (Mandarin)1, 4

800-810-9668

+86-10-6225-5336

—

Hong Kong

800-90-0474

—

—

Hong Kong (Cantonese)1, 4

001-800-0830-1730

—

—

India2, 4

1-600-33-1104

—

—

Indonesia

001-803-1-003-2165

—

—

Japan3, 4

0034 800 400 554

—

—

Malaysia

1-800-80-2335

—

—

New Zealand

0800-443988

—

—

Singapore

800-1101-150

—

+65-6488-7525

Taiwan (Mandarin)1, 4

00-800-0830-1730

—

—

Thailand

001-800-11-0032165

—

—

Customer Service Operations

Warranty Service

Call Center

Toll-free

Direct dial

FAX

Asia/Pacific

—

+65-6485-3595

+65-6485-4860

Australia

1800-12-9277

—

—

India4

—

+91-44-821-6164

+91-44-827-2461

1Hours of operation are 8:30 A.M. to 5:30 P.M., Monday through Friday (Australian Western time). 2Hours of operation are 9:00 A.M. to 6:00 P.M., Monday through Saturday.

3Hours of operation are 9:30 A.M. to 6:30 P.M., Monday through Friday (Japan time).

4Authorized Service Center

DB35 Series Product Manual, Rev. B

33

Page 42 Page 44
Image 43
Page 42 Page 44
Contents DB35 Series Page DB35 Series Page Revision status summary sheet DB35 Series Product Manual, Rev. B Contents DB35 Series Product Manual, Rev. B List of Figures Viii DB35 Series Product Manual, Rev. B DB35 Series IntroductionDB35 Series Product Manual, Rev. B Specification summary table Drive specificationsDrive specifications Altitude, nonoperating To 12,192 m Below mean sea level, max Formatted capacity LBA modeRecording and interface technology Typical seek times Physical characteristicsSeek time Start/stop timesPower specifications Conducted noise Typical current profileVoltage tolerance Environmental specifications Altitude Temperature gradientWet bulb temperature Humidity Relative humidityOperating acoustics AcousticsElectromagnetic immunity Nonoperating vibrationElectromagnetic compatibility Safety certificationReliability Agency certificationEuropean Union Restriction of Hazardous Substances RoHS Environmental protectionAustralian C-Tick N176 FCC verificationDB35 Series Product Manual, Rev. B Handling and static discharge precautions Configuring and mounting the driveBreather filter hole location Breather filter hole precautionsCable-select option Jumper settingsMaster/slave configuration Drive as master with a non-ATA-compatible slaveUltra ATA/100 cable Drive mountingMounting dimensions-top, side and end view DB35 Series Product Manual, Rev. B ATA interface ATA interface signals and connector pinsCommand name Command code in hex Supported ATA commandsF6H Word Description Value Identify Device commandXxxxH Description if bit is set to Bit Word 4 S.M.A.R.T. commands Set Features commandCode in features Register A.R.T. command Technical Support Seagate Technology support servicesInternet MySeagate Reseller.seagate.com Presales SupportAuthorized Service Centers Warranty ServiceCall Center Toll-free Direct dial FAX / E-mail Call Center Toll-free Direct dialAmericas +1-405-324-47301 +1-405-324-4704 Americas SEAGATE2 +1-405-324-47002 +1-405-324-3339Call Center Presales and Technical Support Warranty Service FAX Services-All Europe toll callToll-Free Support Numbers Asia/Pacific Support Services DB35 Series Product Manual, Rev. B Numerics IndexPage Page DB35 Series Product Manual, Rev. B Page Seagate Technology LLC
Top Page Image Contents