Seagate ST3450802SS, ST3600002SS manual Shipping

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warranty information, refer to the standard terms and conditions of purchase for Seagate products on your pur- chase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Sea- gate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

18	Cheetah NS 10K.2 SAS Product Manual, Rev. C

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Contents Cheetah NS 10K.2 SAS ST3600002SS ST3450802SSPage Contents Seagate Technology support services Defect and error managementInstallation Interface requirementsScope Electromagnetic compatibility Standards, compliance and reference documentsStandards Electromagnetic susceptibilityCompliance Reference documents General description Performance Standard featuresMedia description ReliabilityFormatted capacities Factory-installed optionsProgrammable drive capacity Access time Performance characteristicsInternal drive characteristics Seek performanceGeneral performance characteristics Format command execution time minutesStart/stop time Cache operation Prefetch/multi-segmented cache controlCaching write data Prefetch operation Recoverable Errors Reliability specificationsError rates Unrecoverable ErrorsPreventive maintenance Reliability and serviceInterface errors Hot plugging the drivePerformance impact 4 S.M.A.R.TControlling S.M.A.R.T Reporting control Thermal monitor Temperature Log Page 0Dh Parameter Code Description Predictive failures Drive Self Test DSTDST failure definition ImplementationShort test Function Code 001b Product warrantyExtended test Function Code 010b Shipping DC power requirements Physical/electrical specificationsAC power requirements ST3600002SS DC power requirementsST3450802SS DC power requirements General DC power requirement notesConducted noise immunity Power sequencingCurrent profiles Typical ST3600002SS drive +5V and +12V current profiles ST3600002SS Power dissipationST3450802SS Temperature a. Operating Environmental limitsShock and vibration Relative humidityEffective altitude sea level a. Operating ShockPackage size Packaged/product weight Drop height Recommended mountingAcoustics Air cleanlinessVibration a. Operating-normal Corrosive environmentChina Restriction of Hazardous Substances RoHS Directive Mechanical specifications Physical dimensionsDrive internal defects/errors Defect and error managementDrive error recovery procedures 77.81 Media Pre-Scan SAS system errorsBackground Media Scan Deferred Auto-ReallocationIdle Read After Write Installation Drive orientationCooling Air flowDrive mounting GroundingSAS features Interface requirementsDual port support Scsi commands supported Commands supported by Cheetah NS 10K.2 SAS family drivesCommands supported by Cheetah NS 10K.2 SAS family drives Commands supported by Cheetah NS 10K.2 SAS family drives Commands supported by Cheetah NS 10K.2 SAS family drives 2Mode Sense data Inquiry dataBytes Data hex Page 2.1 ST3600002SS Mode Sense data Mode Pages2.2 ST3450802SS Mode Sense data Supported Feature or condition Miscellaneous operating features and conditionsMiscellaneous features Miscellaneous statusSAS physical interface Datum B Physical characteristics Connector requirementsPin descriptions Pin Signal name Signal typeElectrical description SAS pin descriptionsSAS transmitters and receivers Signal characteristicsPower Ready LED OutGeneral interface characteristics LED drive signalDifferential signals Eye masks Eye masks overviewReceive eye mask X2OP 0, 5xadditional sinusoidal jitter X1OP Transmitter signal characteristics Signal characteristica Units 5Gb/s 0Gb/sMaximum allowable jitter Receiver signal characteristicsSignal characteristic Units 5Gb/s 0Gb/s 5Gb/s m, n 0Gb/s m, n Deterministic jitterq5Gb/sa 0Gb/sa Sinusoidal Deterministic Total Receiver jitter toleranceImpedance requirements Sheet 1 JitterhImpedance requirements Sheet 2 Electrical TxRx connections= -5, 437dB Shows the zero-length test load Receiver characteristics SAS-2 Specification complianceAdditional information Presales Support Seagate Technology support servicesTechnical Support Data Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Index Page SAS See also cooling Page Seagate Technology LLC

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