Seagate ST3600002SS Seagate Technology support services, Presales Support, Technical Support

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10.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com.

Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben- efits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Global Customer Support

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your "ST" model/product number available.

Cheetah NS 10K.2 SAS Product Manual, Rev. C

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Contents ST3600002SS ST3450802SS Cheetah NS 10K.2 SASPage Contents Interface requirements Defect and error managementInstallation Seagate Technology support servicesScope Electromagnetic susceptibility Standards, compliance and reference documentsStandards Electromagnetic compatibilityCompliance Reference documents General description Reliability Standard featuresMedia description PerformanceFormatted capacities Factory-installed optionsProgrammable drive capacity Seek performance Performance characteristicsInternal drive characteristics Access timeGeneral performance characteristics Format command execution time minutesStart/stop time Cache operation Prefetch/multi-segmented cache controlCaching write data Prefetch operation Unrecoverable Errors Reliability specificationsError rates Recoverable ErrorsHot plugging the drive Reliability and serviceInterface errors Preventive maintenanceReporting control 4 S.M.A.R.TControlling S.M.A.R.T Performance impactDrive Self Test DST Temperature Log Page 0Dh Parameter Code DescriptionPredictive failures Thermal monitorImplementation DST failure definitionShort test Function Code 001b Product warrantyExtended test Function Code 010b Shipping ST3600002SS DC power requirements Physical/electrical specificationsAC power requirements DC power requirementsGeneral DC power requirement notes ST3450802SS DC power requirementsConducted noise immunity Power sequencingCurrent profiles Typical ST3600002SS drive +5V and +12V current profiles ST3600002SS Power dissipationST3450802SS Environmental limits Temperature a. OperatingShock Relative humidityEffective altitude sea level a. Operating Shock and vibrationRecommended mounting Package size Packaged/product weight Drop heightCorrosive environment Air cleanlinessVibration a. Operating-normal AcousticsChina Restriction of Hazardous Substances RoHS Directive Physical dimensions Mechanical specificationsDrive internal defects/errors Defect and error managementDrive error recovery procedures 77.81 Deferred Auto-Reallocation SAS system errorsBackground Media Scan Media Pre-ScanIdle Read After Write Drive orientation InstallationAir flow CoolingGrounding Drive mountingInterface requirements SAS featuresDual port support Commands supported by Cheetah NS 10K.2 SAS family drives Scsi commands supportedCommands supported by Cheetah NS 10K.2 SAS family drives Commands supported by Cheetah NS 10K.2 SAS family drives Commands supported by Cheetah NS 10K.2 SAS family drives 2Mode Sense data Inquiry dataBytes Data hex Page Mode Pages 2.1 ST3600002SS Mode Sense data2.2 ST3450802SS Mode Sense data Miscellaneous status Miscellaneous operating features and conditionsMiscellaneous features Supported Feature or conditionSAS physical interface Datum B Connector requirements Physical characteristicsSAS pin descriptions Pin Signal name Signal typeElectrical description Pin descriptionsReady LED Out Signal characteristicsPower SAS transmitters and receiversEye masks Eye masks overview LED drive signalDifferential signals General interface characteristicsReceive eye mask X2OP 0, 5xadditional sinusoidal jitter X1OP Signal characteristica Units 5Gb/s 0Gb/s Transmitter signal characteristics5Gb/s m, n 0Gb/s m, n Deterministic jitterq Receiver signal characteristicsSignal characteristic Units 5Gb/s 0Gb/s Maximum allowable jitterJitterh Receiver jitter toleranceImpedance requirements Sheet 1 5Gb/sa 0Gb/sa Sinusoidal Deterministic TotalElectrical TxRx connections Impedance requirements Sheet 2= -5, 437dB Shows the zero-length test load Receiver characteristics SAS-2 Specification complianceAdditional information Presales Support Seagate Technology support servicesTechnical Support Data Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Index Page SAS See also cooling Page Seagate Technology LLC

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