Seagate ST3450802SS manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.sea- gate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-0143	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

64	Cheetah NS 10K.2 SAS Product Manual, Rev. C

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Contents Cheetah NS 10K.2 SAS ST3600002SS ST3450802SSPage Contents Defect and error management InstallationSeagate Technology support services Interface requirementsScope Standards, compliance and reference documents StandardsElectromagnetic compatibility Electromagnetic susceptibilityCompliance Reference documents General description Standard features Media descriptionPerformance ReliabilityProgrammable drive capacity Factory-installed optionsFormatted capacities Performance characteristics Internal drive characteristicsAccess time Seek performanceStart/stop time Format command execution time minutesGeneral performance characteristics Caching write data Prefetch/multi-segmented cache controlCache operation Prefetch operation Reliability specifications Error ratesRecoverable Errors Unrecoverable ErrorsReliability and service Interface errorsPreventive maintenance Hot plugging the drive4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact Reporting controlTemperature Log Page 0Dh Parameter Code Description Predictive failuresThermal monitor Drive Self Test DSTDST failure definition ImplementationExtended test Function Code 010b Product warrantyShort test Function Code 001b Shipping Physical/electrical specifications AC power requirementsDC power requirements ST3600002SS DC power requirementsST3450802SS DC power requirements General DC power requirement notesCurrent profiles Power sequencingConducted noise immunity Typical ST3600002SS drive +5V and +12V current profiles ST3450802SS Power dissipationST3600002SS Temperature a. Operating Environmental limitsRelative humidity Effective altitude sea level a. OperatingShock and vibration ShockPackage size Packaged/product weight Drop height Recommended mountingAir cleanliness Vibration a. Operating-normalAcoustics Corrosive environmentChina Restriction of Hazardous Substances RoHS Directive Mechanical specifications Physical dimensionsDrive error recovery procedures Defect and error managementDrive internal defects/errors 77.81 SAS system errors Background Media ScanMedia Pre-Scan Deferred Auto-ReallocationIdle Read After Write Installation Drive orientationCooling Air flowDrive mounting GroundingSAS features Interface requirementsDual port support Scsi commands supported Commands supported by Cheetah NS 10K.2 SAS family drivesCommands supported by Cheetah NS 10K.2 SAS family drives Commands supported by Cheetah NS 10K.2 SAS family drives Commands supported by Cheetah NS 10K.2 SAS family drives Bytes Data hex Inquiry data2Mode Sense data Page 2.1 ST3600002SS Mode Sense data Mode Pages2.2 ST3450802SS Mode Sense data Miscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous statusSAS physical interface Datum B Physical characteristics Connector requirementsPin Signal name Signal type Electrical descriptionPin descriptions SAS pin descriptionsSignal characteristics PowerSAS transmitters and receivers Ready LED OutLED drive signal Differential signalsGeneral interface characteristics Eye masks Eye masks overviewReceive eye mask X2OP 0, 5xadditional sinusoidal jitter X1OP Transmitter signal characteristics Signal characteristica Units 5Gb/s 0Gb/sReceiver signal characteristics Signal characteristic Units 5Gb/s 0Gb/sMaximum allowable jitter 5Gb/s m, n 0Gb/s m, n Deterministic jitterqReceiver jitter tolerance Impedance requirements Sheet 15Gb/sa 0Gb/sa Sinusoidal Deterministic Total JitterhImpedance requirements Sheet 2 Electrical TxRx connections= -5, 437dB Shows the zero-length test load Additional information SAS-2 Specification complianceReceiver characteristics Technical Support Seagate Technology support servicesPresales Support Data Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Index Page SAS See also cooling Page Seagate Technology LLC

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