Ultra Products U1242368 user manual Troubleshooting, Symptom Possible Cause Remedy

Troubleshooting

Refer to the table below for solving minor installation and operation issues. If any abnormal situations occur that are not listed in table below, please call technical support at 1-888-222-5487 for further assistance.

Symptom	Possible Cause	Remedy
No LED display on	Missing battery	Charge battery up to 12 hours
the front panel
	Battery defect	Call technical support for
		service
	The power cord is	Ensure that power cord is
	disconnected	plugged in to outlet
Alarm buzzer	Overload of the UPS	Call technical support for
beeps		service
continuously
During a loss of	Overload of the UPS	Call technical support for
power, the backup		service
time is reduced.	Battery voltage is too low	Charge battery up to 12 hours
	Improper operation of	Call technical support for
	battery	service
Communication	Software is not installed	Check the software settings
lost between UPS	properly
and computer	Cable is not properly	Check that USB cable is firmly
	connected	connected to the computer

*The internal batteries are not user-replaceable. Call technical support at 1-888-222-5487 for servicing information.

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