Chapter 10 - Service, Warranty and Technical Support
Introduction
This chapter begins with the terms of your RouteFinder’s warranty. In the Software User License Agreement section, you will find details about your software license agreement with
Limited Warranty
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory
—transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Addendum for North American Products
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory
shipping charges (surface) will be paid by MTS. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), a telephone number, and if the product is out of warranty, a check or purchase order for repair charges.
Extended
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800)
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
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