Multi-Tech Systems RF802EW About the Internet, Ordering Accessories, Email info@thesupplynet.com

Page 106

Chapter 10 - Service, Warranty and Technical Support

About the Internet

Multi-Tech System’s is a commercial provider on the Internet.

The Multi-Tech web site is located at http://www.multitech.com

The Multi-Tech FTP site is located at ftp://ftp.multitech.com

Ordering Accessories

SupplyNet, Inc. can provide you with replacement transformers, cables and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at:

Mail: SupplyNet, Inc.

614 Corporate Way

Valley Cottage, NY 10989

Phone: (800) 826-0279

Fax: (914) 267-2420

Email: info@thesupplynet.com

Internet: http://www.thesupplynet.com

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Contents Model RF802EW Wireless Router/Access Point User GuideWireless Router/Access Point User GuideRecord of Revisions PATENTSChapter 1 - Introduction Chapter 2 - Hardware InstallationChapter 3 - Software Installation and Configuration Chapter 5 - RouteFinder ManagerChapter 10 - Service, Warranty Chapter 8 LAN-to-LAN SettingsChapter 9 - Troubleshooting and Technical SupportWINIPCFG and IPCONFIG IndexChapter 1 - Introduction Chapter 1 - Introduction IntroductionThe RouteFinder RF802EW Front Panel Power 5VDCReset Back PanelTypical Applications Connecting a Remote Site via Cable ModemConnecting a Local Site to the Internet KernalAccess Point SpecificationsWireless Power OutputChapter 2 - Hardware Installation Chapter 2 - Hardware Installation Hardware InstallationSafety Unpacking the RF802EWCabling Cabling the RouteFinder RF802EWChapter 3 - Software Installation and Configuration Chapter 3 - Software Installation and Configuration Software Installation and ConfigurationSoftware Installation RouteFinder Setup WizardUsing RouteFinder Setup Wizard 2. Click Install Software6. The Setup Wizard Device IP Address dialog box displays Device IP Address Device MAC Address Device Firmware Version8. The Wireless Settings dialog box displays Chapter 3 - Software Installation and Configuration Password Verification Remote AccessPassword Use Local Client ListRADIUS Accounting Server IP Address RADIUS Access Server IP AddressUse RADIUS Server Secret12. The Setup Wizard DNS IP Address dialog box displays IP Routing NAT Enabled and IP Routing NAT DisabledTelephone Number 14. The Setup Wizard Modem Setting dialog box re-displays 11. The Setup Wizard Modem Settings dialog box displaysSelect your modem and baudrate as described on the following pages Testing your Connection Chapter 4 - Telnet Using Telnet to Configure your RouteFinder Chapter 4 - TelnetInternet Access Router PasswordWAN Ethernet Settings LAN -to- LAN AccessLogin script Async Port SettingsIdle Timeout Edit login scriptAuthentication Method Remote AccessRemote Access Port Settings IP Assigned Method Chapter 4 - Telnet Assign Remote IPRADIUS Access Server IP Client Filter SettingsLoad Default Settings Router DNS IP AddressDiagnostic Type any key to return to the main menuChapter 5 - RouteFinder Manager RouteFinder Manager Chapter 5 - RouteFinder ManagerGeneral Settings Async Port 2. Click PPP SettingsWAN Ethernet Segment LAN Ethernet SegmentExternal Port IP IP Routing NAT EnabledTel Number Assign Remote Site an IP AddressCallback Settings 2. Click Remote Authentication Settings3. The Remote Connection Authentication dialog box displays Allow Remote Dial-InClient Information Remote Connection Authentication SettingsUse Local Setting No CallbackAssign a specific IP address for this user Use Radius AuthenticationSecret Confirmed Re-enter your Shared Secret IP Assigned Method for Remote Clients Remote Access SettingsRemote Client Authentication Assign an IP Address AutomaticallyEnable IP Mapping - Virtual Server Port Settings Baudrate1. From the Port Settings, click Edit Login Script Edit Login Script for Remote AccessWriting a login script for IP Routing Send and SHLogin Script # Login ScriptMeaning of Each Login Script Command Example 3 Script for Unreliable ISP 2nd ISP backupModem String Settings Dial-up/Hang-up SettingsDial-up Retry Options LAN DHCP ServerChapter 5 - RouteFinder Manager Individual Port Options DNS IP AddressChapter 5 - RouteFinder Manager IP Address Pool IP Address Mapping ReservationStatic Routing Routing SettingsDelete PC 1 WAN Ethernet RF802EW-1 LAN Ethernet WAN Ethernet RF802EW-2 What is the purpose of the routing table?Routing Table LAN Ethernet PC 2Packets Defined by TCP/IP Filter SettingsTCP/IP Service Port IP AddressPackets defined by User Enable Client Filter Settings2. Click Client Filter Settings 2. In the Packets defined by User list, select From LAN or From WAN6. Click Privileged Clients Remote Clients Applies to Remote Access Ports5. Enter the TCP/UDP Port Number and click Add LAN Local Client ListWireless Settings Encryption WEPRefresh Device List Device Name and PasswordDevice Password Device NameLoad Settings Save Settings to FileTo save your settings to a file Upgrade Firmware To Upgrade your firmware1. From the main Manager dialog box, click General Diagnostic General Diagnostic3. Record the information if necessary and click OK to exit Chapter 6 - RouteFinder Monitor Running RouteFinder Monitor RouteFinder MonitorTest Connection Chapter 6 - RouteFinder Monitor3. Select Disconnect Port 1 or Disconnect Port Terminate ConnectionSave to File 4. Click Terminate ConnectionAutosave IP Address/NameSave Now Overwrite database fileEvent Messages TCP/IP TabTime Tab Device Power Turned OnPower-On-Time Total Connection TimeWAN Ethernet Async Port Modem PowerStatus Tab Modem ReadyTx Bytes Statistics TabName Rx BytesChapter 7 - LAN Client Settings Accessing a Windows NT Server LAN Client SettingsSetting up Remote Access Clients Chapter 7 - LAN Client SettingsWin95 Windows 95/98 1. Click Start Settings Control PanelAdding the dial-up adapter NT Server Connection Win98Windows 95/98/NT Adding TCP/IP NT Server ConnectionWindows NT WinNTAdding Client for Microsoft Networks NT Server Connection Windows 95/98Set Your Primary Network Logon NT Server Connection Set up Properties of Components NT Server ConnectionDial-up Adapter Windows 95/98 Chapter 7 - LAN Client Settings Network Client Windows 95/98 Identification Windows 95/98Make Your New Connection NT Server Connection Chapter 7 - LAN Client Settings Access Windows 95/982. Select Share-Level access control Set Dial-up type NT Server ConnectionDial in to your network NT Server Connection Accessing a Novell ServerAdding the dial-up adapter Novell Server Connection Win95/98 Adding IPX/SPX Novell Server Connection Adding Client for NetWare Networks Novell Server Connection Set Up Properties of Components Novell Server ConnectionNetwork Client Windows 95/98 Chapter 7 - LAN Client Settings 7. Click Properties Set Your Primary Network Logon Windows 95/98Set Dial-up type Novell Server Connection Set Your Access Control Novell Server ConnectionMake Your New Connection Novell Server Connection Dial in to your network Novell Server ConnectionWindows 95/98/NT 1. Click Start Settings Control Panel Accessing a Windows NT Server and a Novell NetWare ServerAdding the dial-up adapter Novell/NT Server Connection Adding TCP/IP Novell/NT Server Connection Adding Client for Microsoft Networks Novell/NT Server Connection Adding IPX/SPX Novell/NT Server Connection Adding Client for NetWare Networks Novell/NT Server Connection Set Your Primary Network Logon Novell/NT Server ConnectionSet Up Properties of Components Novell/NT Server Connection Network Protocol Windows 95/98 2. Click Properties2. Select the Share-Level access control option Set Your Access ControlMake Your New Connection NT/Novell Server Connection Dial in to your network NT/Novell Server Connection Accessing a Unix ServerSet Dial-up type NT/Novell Server Connection Adding the dial-up adapter Unix Server ConnectionWin95/98 Set Up Properties of Components Unix Server Connection Adding TCP/IP Unix Server ConnectionSet Dial-up type Unix Server Connection Make Your New Connection Unix Server ConnectionDial in to your network Unix Server Connection 2. Double-click the Network and Dial-up Connections folder Make New Connection Windows 2000 only3. Double-click Make New Connection Chapter 8 LAN-to-LAN Settings Using the Find Computer command LAN-to-LAN SettingsSetting up LAN-to-LAN Routing Setting up a Windows machine to share filesUsing LMHosts Chapter 9 - Troubleshooting Chapter 9 - Troubleshooting TroubleshootingCommon Problems Problem #1Create a backup of the file c\windows\system\oleaut32.dll Chapter 9 - Troubleshooting Problem #3Problem #4 Problem #5Problem #9 Problem #8After installing my RF802EW, my modem connection seems to be slower Problem #10Chapter 10 - Service, Warranty and Technical Support Chapter 10 - Service, Warranty and Technical Support Limited WarrantyAddendum for North American Products Out of Warranty Repair Costs Addendum for International ProductsSINGLE-USER SOFTWARE LICENSE AGREEMENT Software User License AgreementIMPORTANT - READ BEFORE OPENING THE SOFTWARE PACKAGE MULTI-TECH SOFTWARE LICENSE AGREEMENTThis Agreement shall be governed by the laws of the State of Minnesota Technical Support Online Warranty RegistrationUsing email Contacting Technical SupportAbout the Internet Ordering AccessoriesEmail info@thesupplynet.com Appendixes Industry Canada Appendix A - Regulatory Compliance InformationClass B Statement FCC Part AppendixesRouteFinder Monitor WINIPCFG and IPCONFIGAppendix B - Tools for your RF802EW PINGTRACERT WAN/LAN Cables Appendix C - Cabling DiagramsPin Circuit Signal Name Serial CableGlossary B Baudrate D DHCP Dynamic Host Configuration ProtocolGlossary DNS DomainNameSystemISDN TA ISP Internet Service ProviderGlossary IP Addresses L LAN Local Area NetworkPort Number NetworkAddressP Packet ProtocolGlossary T TCP/IP Transmission Control Protocol/Internet Protocol U UDP User Datagram ProtocolIndex Index

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