Multi-Tech Systems RF802EW manual Troubleshooting, Common Problems, Problem #1, Problem #2

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Chapter 9 - Troubleshooting

Chapter 9 - Troubleshooting

Troubleshooting

This chapter provides a list of common problems encountered while installing, configuring or administering the RF802EW. In the event you are unable to resolve your problem, refer to the Service, Warranty and Technical Support chapter of this User Guide for information about contacting our Technical Support representatives.

Common Problems

Problem #1

My computer can’t detect my RouteFinder on the LAN when I start one of the RouteFinder Utilities (Device Not Found).

•Try clicking Refresh Device List.

•Unplug your network device and plug it back in, then press Refresh Device List.

•Ensure your computer has TCP/IP properly configured. You can check this by trying to “ping” the computer you are using. If you can successfully ping the computer from itself, the computer has TCP/IP correctly installed. Once you determine that you are able to ping the computer, try to ping another computer in the same segment of your network. If this ping is successful, your computer is properly connected to the network.

•Remove the TCP/IP Dial-up Adapter from your computer. For instructions, see Problem #2 in this section.

•Ensure your network device is properly connected to your Ethernet hub by pressing Refresh Device List in either RouteFinder Manager or RouteFinder Monitor. If your RouteFinder is correctly connected, the WAN indicator light on your RouteFinder will flash. If no flash occurs, it is not properly connected to the network. Reconnect your network device to the hub and try again. If there is still no flash, it is possible the Ethernet cable or hub has a problem.

Problem #2

Other computers can connect to the network device, but my computer can’t.

Whenever I click on Internet Explorer or Netscape, I see the Windows Dial-up utility popping up on my screen asking for my phone number and password to dial-up my ISP.

•Remove the TCP/IP dial-up adapter from all computers that will be using your RouteFinder to access the Internet. TCP/IP dial-up adapter is not needed to use the RF802EW to connect to the Internet.

1.To remove the Dial-up Adapter, click Start Settings Control Panel.

2.Double-click the Network icon.

3.Click the Dial-up Adapter and press Remove. Restart the computer and try again.

•Ensure you have a correct IP address. From a DOS window in Windows 95/98, type winipcfg. From Windows NT, type ipconfig. If the address is listed as 0.0.0.0, the computer does not have an IP address and you must ensure the automatic DHCP configuration has been correctly set up for this computer.

•Ensure that the Web browser is properly configured to connect to the Internet via the LAN.

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Contents User Guide Model RF802EW Wireless Router/Access PointRecord of Revisions User GuideWireless Router/Access Point PATENTSChapter 3 - Software Installation and Configuration Chapter 2 - Hardware InstallationChapter 1 - Introduction Chapter 5 - RouteFinder ManagerChapter 9 - Troubleshooting Chapter 8 LAN-to-LAN SettingsChapter 10 - Service, Warranty and Technical SupportIndex WINIPCFG and IPCONFIGChapter 1 - Introduction Chapter 1 - Introduction IntroductionThe RouteFinder RF802EW Reset Power 5VDCFront Panel Back PanelConnecting a Local Site to the Internet Connecting a Remote Site via Cable ModemTypical Applications KernalWireless SpecificationsAccess Point Power OutputChapter 2 - Hardware Installation Safety Hardware InstallationChapter 2 - Hardware Installation Unpacking the RF802EWCabling the RouteFinder RF802EW CablingChapter 3 - Software Installation and Configuration Software Installation Software Installation and ConfigurationChapter 3 - Software Installation and Configuration RouteFinder Setup Wizard2. Click Install Software Using RouteFinder Setup WizardDevice IP Address Device MAC Address Device Firmware Version 6. The Setup Wizard Device IP Address dialog box displays8. The Wireless Settings dialog box displays Chapter 3 - Software Installation and Configuration Password Remote AccessPassword Verification Use Local Client ListUse RADIUS Server RADIUS Access Server IP AddressRADIUS Accounting Server IP Address Secret12. The Setup Wizard DNS IP Address dialog box displays IP Routing NAT Enabled and IP Routing NAT DisabledTelephone Number 14. The Setup Wizard Modem Setting dialog box re-displays 11. The Setup Wizard Modem Settings dialog box displaysSelect your modem and baudrate as described on the following pages Testing your Connection Chapter 4 - Telnet Chapter 4 - Telnet Using Telnet to Configure your RouteFinderWAN Ethernet Settings Router PasswordInternet Access LAN -to- LAN AccessIdle Timeout Async Port SettingsLogin script Edit login scriptRemote Access Port Settings IP Assigned Method Remote AccessAuthentication Method Chapter 4 - Telnet Assign Remote IPLoad Default Settings Client Filter SettingsRADIUS Access Server IP Router DNS IP AddressType any key to return to the main menu DiagnosticChapter 5 - RouteFinder Manager Chapter 5 - RouteFinder Manager RouteFinder ManagerGeneral Settings WAN Ethernet Segment 2. Click PPP SettingsAsync Port LAN Ethernet SegmentTel Number IP Routing NAT EnabledExternal Port IP Assign Remote Site an IP Address3. The Remote Connection Authentication dialog box displays 2. Click Remote Authentication SettingsCallback Settings Allow Remote Dial-InUse Local Setting Remote Connection Authentication SettingsClient Information No CallbackAssign a specific IP address for this user Use Radius AuthenticationSecret Confirmed Re-enter your Shared Secret Remote Client Authentication Remote Access SettingsIP Assigned Method for Remote Clients Assign an IP Address AutomaticallyEnable IP Mapping - Virtual Server Baudrate Port SettingsWriting a login script for IP Routing Edit Login Script for Remote Access1. From the Port Settings, click Edit Login Script Send and SHMeaning of Each Login Script Command # Login ScriptLogin Script Example 3 Script for Unreliable ISP 2nd ISP backupDial-up/Hang-up Settings Modem String SettingsChapter 5 - RouteFinder Manager Individual Port Options LAN DHCP ServerDial-up Retry Options DNS IP AddressIP Address Mapping Reservation Chapter 5 - RouteFinder Manager IP Address PoolStatic Routing Routing SettingsDelete Routing Table What is the purpose of the routing table?PC 1 WAN Ethernet RF802EW-1 LAN Ethernet WAN Ethernet RF802EW-2 LAN Ethernet PC 2TCP/IP Service Port Filter SettingsPackets Defined by TCP/IP IP Address2. Click Client Filter Settings Enable Client Filter SettingsPackets defined by User 2. In the Packets defined by User list, select From LAN or From WAN5. Enter the TCP/UDP Port Number and click Add Remote Clients Applies to Remote Access Ports6. Click Privileged Clients LAN Local Client ListEncryption WEP Wireless SettingsDevice Password Device Name and PasswordRefresh Device List Device NameLoad Settings Save Settings to FileTo save your settings to a file To Upgrade your firmware Upgrade Firmware1. From the main Manager dialog box, click General Diagnostic General Diagnostic3. Record the information if necessary and click OK to exit Chapter 6 - RouteFinder Monitor Test Connection RouteFinder MonitorRunning RouteFinder Monitor Chapter 6 - RouteFinder MonitorSave to File Terminate Connection3. Select Disconnect Port 1 or Disconnect Port 4. Click Terminate ConnectionSave Now IP Address/NameAutosave Overwrite database fileTCP/IP Tab Event MessagesPower-On-Time Device Power Turned OnTime Tab Total Connection TimeStatus Tab Async Port Modem PowerWAN Ethernet Modem ReadyName Statistics TabTx Bytes Rx BytesChapter 7 - LAN Client Settings Setting up Remote Access Clients LAN Client SettingsAccessing a Windows NT Server Chapter 7 - LAN Client SettingsAdding the dial-up adapter NT Server Connection Windows 95/98 1. Click Start Settings Control PanelWin95 Win98Windows NT Adding TCP/IP NT Server ConnectionWindows 95/98/NT WinNTWindows 95/98 Adding Client for Microsoft Networks NT Server ConnectionSet Your Primary Network Logon NT Server Connection Set up Properties of Components NT Server ConnectionDial-up Adapter Windows 95/98 Identification Windows 95/98 Chapter 7 - LAN Client Settings Network Client Windows 95/982. Select Share-Level access control Chapter 7 - LAN Client Settings Access Windows 95/98Make Your New Connection NT Server Connection Set Dial-up type NT Server ConnectionDial in to your network NT Server Connection Accessing a Novell ServerAdding the dial-up adapter Novell Server Connection 3. Click Add. The Select Network Component Type dialog box opens Adding IPX/SPX Novell Server Connection Adding Client for NetWare Networks Novell Server Connection Set Up Properties of Components Novell Server ConnectionNetwork Client Windows 95/98 Set Your Primary Network Logon Windows 95/98 Chapter 7 - LAN Client Settings 7. Click PropertiesMake Your New Connection Novell Server Connection Set Your Access Control Novell Server ConnectionSet Dial-up type Novell Server Connection Dial in to your network Novell Server ConnectionWindows 95/98/NT 1. Click Start Settings Control Panel Accessing a Windows NT Server and a Novell NetWare ServerAdding the dial-up adapter Novell/NT Server Connection Adding TCP/IP Novell/NT Server Connection Adding Client for Microsoft Networks Novell/NT Server Connection Adding IPX/SPX Novell/NT Server Connection Set Your Primary Network Logon Novell/NT Server Connection Adding Client for NetWare Networks Novell/NT Server ConnectionSet Up Properties of Components Novell/NT Server Connection 2. Click Properties Network Protocol Windows 95/982. Select the Share-Level access control option Set Your Access ControlMake Your New Connection NT/Novell Server Connection Set Dial-up type NT/Novell Server Connection Accessing a Unix ServerDial in to your network NT/Novell Server Connection Adding the dial-up adapter Unix Server Connection3. Click Add. The Select Network Component Type dialog box opens Adding TCP/IP Unix Server Connection Set Up Properties of Components Unix Server ConnectionSet Dial-up type Unix Server Connection Make Your New Connection Unix Server ConnectionDial in to your network Unix Server Connection 2. Double-click the Network and Dial-up Connections folder Make New Connection Windows 2000 only3. Double-click Make New Connection Chapter 8 LAN-to-LAN Settings Setting up LAN-to-LAN Routing LAN-to-LAN SettingsUsing the Find Computer command Setting up a Windows machine to share filesUsing LMHosts Chapter 9 - Troubleshooting Common Problems TroubleshootingChapter 9 - Troubleshooting Problem #1Problem #4 Chapter 9 - Troubleshooting Problem #3Create a backup of the file c\windows\system\oleaut32.dll Problem #5After installing my RF802EW, my modem connection seems to be slower Problem #8Problem #9 Problem #10Chapter 10 - Service, Warranty and Technical Support Chapter 10 - Service, Warranty and Technical Support Limited WarrantyAddendum for North American Products Addendum for International Products Out of Warranty Repair CostsIMPORTANT - READ BEFORE OPENING THE SOFTWARE PACKAGE Software User License AgreementSINGLE-USER SOFTWARE LICENSE AGREEMENT MULTI-TECH SOFTWARE LICENSE AGREEMENTThis Agreement shall be governed by the laws of the State of Minnesota Using email Online Warranty RegistrationTechnical Support Contacting Technical SupportAbout the Internet Ordering AccessoriesEmail info@thesupplynet.com Appendixes Class B Statement FCC Part Appendix A - Regulatory Compliance InformationIndustry Canada AppendixesAppendix B - Tools for your RF802EW WINIPCFG and IPCONFIGRouteFinder Monitor PINGTRACERT Pin Circuit Signal Name Appendix C - Cabling DiagramsWAN/LAN Cables Serial CableGlossary Glossary D DHCP Dynamic Host Configuration ProtocolB Baudrate DNS DomainNameSystemGlossary IP Addresses ISP Internet Service ProviderISDN TA L LAN Local Area NetworkP Packet NetworkAddressPort Number ProtocolU UDP User Datagram Protocol Glossary T TCP/IP Transmission Control Protocol/Internet ProtocolIndex Index
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