Lucent Technologies MDW 9010, MDC 9000 ÊCallbackÊ, ÊCall WaitingÊ, To cancel a Callback request

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Often-Used Features

ÊCallbackÊ

To program:

See Programming Buttons & Settings, p. 22.

You can use Callback when an outside line or inside extension is busy. Your phone must have at least one SA button.

Use Callback to reach:

•Busy outside lines on Pool or SA buttons, when you dial the dial-out code and hear the fast busy signal

•Busy extensions, when you dial and hear the busy signal

To use Callback when you hear the busy (extension) or fast busy (outside line) signal:

1.Turn the phone on and press the button you have programmed, OR

Press # or the programmed Feature button and dial 55.

2.If you are trying to reach an outside line, dial the outside telephone number.

3.After you hear 5 short beeps, press the On/ Off button to hang up. When the line or extension is free, you hear 2 short rings and a long ring at an MDW 9000/9010 and 1 long ring at an MDC 9000.

4.Press the On/Off button. You hear dial tone and the system dials the call.

To cancel a Callback request:

1.Turn the phone on and press the same line button you pressed when you tried to make the call.

2.Press the Drop button.

3.Press the same line button again.

ÊCall WaitingÊ

If Call Waiting is on, you hear a call-waiting tone when a call comes in and SA and ICOM buttons are in use. This feature works only on SA and ICOM buttons, not on line buttons labeled with a phone number. When a call is waiting, you hear a single beep (inside call) or 2 beeps (outside call).

To complete a call and answer a waiting call:

1.When you hear the call-waiting tone, press the On/Off button to hang up.

2.When the phone rings, press the On/Off button to answer the call.

To put a call on hold and pick up a waiting call:

1.Press the Hold button.

2.Press an ICOM Originate Only or SA Originate Only button. (You must have one of these buttons available to pick up the call.)

3.Press # or the programmed Feature button and dial 87.

4.To return to the call on hold, press the button with the fast-flashing triangle.

To turn Call Waiting on or off:

1.Turn the phone on and press the imprinted Feat button; then dial 00.

2.Press any ICOM or SA button.

3.Dial ✻11 to turn Call Waiting on,

OR

Dial ✻✻11 to turn Call Waiting off.

4.Press the imprinted Feat button; then dial 00.

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Contents Contents Page Line Status Indicators Your MDC 9000 or MDW 9000/9010 TelephoneHandset Display RingsÊ Understanding Your TelephoneÊLine Button TypesÊ TonesÊRinging options should be used with caution ÊUsing a Feature ButtonÊÊLine ButtonsÊ To turn Voice Announce off with your handsetCalling If you want to Then Feature FinderTimekeeping Answering Calls with a Headset HeadsetsÊUsing HeadsetsÊ ÊHeadpieceÊÊHoldÊ Call HandlingÊMaking & Answering CallsÊ ÊConferenceÊMessaging ÊLeaving MessagesÊÊReceiving MessagesÊ Code Message ÊSignaling & NotifyÊSee Programming Buttons & Settings, p ÊPosting MessagesÊTo program a line button to be used as your Feature button Using FeaturesÊFeature ButtonÊ Feature CodesTo enter an account code Often-Used FeaturesÊAuthorization CodesÊ ÊAccount CodesÊLabel a button ÊAuto DialÊDial other extensions or groups To program on a buttonPress the Hold button To cancel a Callback requestÊCallbackÊ ÊCall WaitingÊÊCamp-OnÊ ÊCoverageÊÊDirect Voice MailÊ ÊForward & Follow MeÊ ÊDo Not DisturbÊTurn the phone on and press any Icom or SA button To use when a button is programmedÊLast Number DialÊ ÊPagingÊÊPersonal Speed DialÊ ÊPark & PickupÊPress the labeled button ÊPickupÊÊPrivacyÊ ÊRecallÊSystem Speed DialÊ To cancel a reminderRemindersÊ Saved Number DialÊTroubleshooting SymptomPossible Solution Symptom Possible Cause Possible Solution Special CharactersÊ Programming Buttons & SettingsProgramming SettingsÊ ÊProgramming ButtonsÊProgramming Codes OFTEN-USED System Speed Dial Codes Code Paging Group/Page AllCancel from your phone

MDW 9000/9010, MDC 9000, MDW 9010 specifications

Lucent Technologies, known for its pioneering innovations in telecommunications, introduced a series of multiprotocol digital switches, namely the MDW 9010, MDC 9000, and MDW 9000/9010. These systems are designed to cater to the increasing demand for efficient voice and data transmission in both public and private networks.

The MDW 9010 is particularly noteworthy for its robust architecture, facilitating seamless integration across different communication protocols. As a digital switch, it supports various services including voice, data, and video, making it a versatile choice for modern telecommunications. One of its main features is the ability to handle high traffic volumes without sacrificing performance. This is critical in today’s fast-paced digital environment, where reliability and speed are paramount.

The MDC 9000, on the other hand, emphasizes management and control functionalities. It enables network operators to monitor and manage traffic efficiently, ensuring optimal performance and quick resolution of any issues. One of its standout characteristics is its user-friendly interface, which simplifies the process of network management. This feature is particularly beneficial for service providers looking to enhance customer satisfaction through improved service delivery.

The MDW 9000/9010 combination offers a hybrid solution that encapsulates the strengths of both models. It’s designed for flexibility, allowing network operators to scale up capacity as their needs evolve. The systems incorporate advanced technologies such as distributed processing and intelligent routing, which dramatically enhance service delivery. Moreover, the MDW series is equipped with fault tolerance capabilities, ensuring uninterrupted services even during hardware failures.

Integration of VoIP (Voice over Internet Protocol) technology is another significant feature of these systems. VoIP support allows for cost-effective voice communications over internet protocols, reducing operational costs while expanding service offerings. The adaptability of MDW and MDC systems makes them suitable for a variety of environments, from small businesses to large enterprises.

These switches also incorporate extensive security protocols, crucial for protecting sensitive data in telecommunications. Overall, the MDW 9010, MDC 9000, and MDW 9000/9010 represent a significant advancement in telecommunications technology, characterized by their scalability, reliability, and sophisticated management features. As the industry continues to evolve, these systems serve as a solid foundation for both current and future communication needs.
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