Lucent Technologies MDC 9000, MDW 9010, MDW 9000/9010 ÊCamp-OnÊ, ÊCoverageÊ, ÊDirect Voice MailÊ

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Often-Used Features

ÊCamp-OnÊ

To program:

See Programming Buttons & Settings, p. 22.

Use this feature to hold a call at a busy extension; the call rings when the extension is available.

To camp on a busy extension so the call will ring at the extension when available:

Turn the phone on and press the programmed Camp-Onbutton,

OR

Press # or the programmed Feature button and dial 57.

Note: Do not use Camp-On if your system is equipped with a voice mail system.

ÊCoverageÊ

To program:

See Programming Buttons & Settings, p. 22.

Coverage allows calls to your extension to ring elsewhere, so that they can be handled by someone else. If your system has voice mail, your calls can also be covered that way. There are three types of coverage:

•Primary Coverage. If your calls are covered this way, they ring immediately at the covering phone.

•Secondary Coverage. The covering phone rings after a delay of 2 rings, giving you a chance to answer first.

•Group Coverage. Calls for a group of people (coverage group) may be covered by one or more people. Your system manager can tell you how this works at your office.

Covering phones are programmed with Cover buttons used to answer calls for others. Delay Ring on the covering phone can add a longer delay before your calls ring there. If line buttons on your phone are set to No Ring, however, calls on those lines are not covered. (See Rings, p. 2.)

To control coverage inside calls, use these programmable settings: Coverage Inside On allows all your inside calls to ring elsewhere; Coverage Inside Off turns inside coverage off.

You can also use programmed buttons for these Coverage features:

•Use a Coverage VMS button to prevent or allow coverage of your outside calls by a voice mail system. These calls may still be covered by a person at another extension.

•Use a Coverage Off button to turn off or on all coverage of your calls.

ÊDirect Voice MailÊ

To program:

See Programming Buttons & Settings, p. 22.

Direct Voice Mail allows an inside caller to call directly or transfer a call directly to another user’s voice mail. You can also use the feature after you have dialed the extension; just do Step 1 below.

To call directly to another user’s voice mail or transfer a call directly to another user’s voice mail:

1.Turn the phone on and press the programmed Direct Voice Mail button, OR Turn the phone on, press # or the programmed Feature button, and dial 56.

2.Dial the extension whose voice mail you want to call or transfer to; you can use a programmed Auto Dial button (p. 12).

Note: If you are transferring a call to an extension that does not have voice mail, you hear an error tone, and the call returns to you after an interval.

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Contents Contents Page Your MDC 9000 or MDW 9000/9010 Telephone Line Status IndicatorsHandset Display Understanding Your Telephone ÊLine Button TypesÊTonesÊ RingsÊÊUsing a Feature ButtonÊ ÊLine ButtonsÊTo turn Voice Announce off with your handset Ringing options should be used with cautionFeature Finder Calling If you want to ThenTimekeeping Headsets ÊUsing HeadsetsÊÊHeadpieceÊ Answering Calls with a HeadsetCall Handling ÊMaking & Answering CallsÊÊConferenceÊ ÊHoldÊÊLeaving MessagesÊ MessagingÊReceiving MessagesÊ ÊSignaling & NotifyÊ See Programming Buttons & Settings, pÊPosting MessagesÊ Code MessageUsing Features ÊFeature ButtonÊFeature Codes To program a line button to be used as your Feature buttonOften-Used Features ÊAuthorization CodesÊÊAccount CodesÊ To enter an account codeÊAuto DialÊ Dial other extensions or groupsTo program on a button Label a buttonTo cancel a Callback request ÊCallbackÊÊCall WaitingÊ Press the Hold buttonÊCoverageÊ ÊCamp-OnÊÊDirect Voice MailÊ ÊDo Not DisturbÊ ÊForward & Follow MeÊTo use when a button is programmed ÊLast Number DialÊÊPagingÊ Turn the phone on and press any Icom or SA buttonÊPark & PickupÊ ÊPersonal Speed DialÊÊPickupÊ ÊPrivacyÊÊRecallÊ Press the labeled buttonTo cancel a reminder RemindersÊSaved Number DialÊ System Speed DialÊSymptom TroubleshootingPossible Solution Symptom Possible Cause Possible Solution Programming Buttons & Settings Programming SettingsÊÊProgramming ButtonsÊ Special CharactersÊProgramming Codes OFTEN-USED System Speed Dial Codes Paging Group/Page All CodeCancel from your phone

MDW 9000/9010, MDC 9000, MDW 9010 specifications

Lucent Technologies, known for its pioneering innovations in telecommunications, introduced a series of multiprotocol digital switches, namely the MDW 9010, MDC 9000, and MDW 9000/9010. These systems are designed to cater to the increasing demand for efficient voice and data transmission in both public and private networks.

The MDW 9010 is particularly noteworthy for its robust architecture, facilitating seamless integration across different communication protocols. As a digital switch, it supports various services including voice, data, and video, making it a versatile choice for modern telecommunications. One of its main features is the ability to handle high traffic volumes without sacrificing performance. This is critical in today’s fast-paced digital environment, where reliability and speed are paramount.

The MDC 9000, on the other hand, emphasizes management and control functionalities. It enables network operators to monitor and manage traffic efficiently, ensuring optimal performance and quick resolution of any issues. One of its standout characteristics is its user-friendly interface, which simplifies the process of network management. This feature is particularly beneficial for service providers looking to enhance customer satisfaction through improved service delivery.

The MDW 9000/9010 combination offers a hybrid solution that encapsulates the strengths of both models. It’s designed for flexibility, allowing network operators to scale up capacity as their needs evolve. The systems incorporate advanced technologies such as distributed processing and intelligent routing, which dramatically enhance service delivery. Moreover, the MDW series is equipped with fault tolerance capabilities, ensuring uninterrupted services even during hardware failures.

Integration of VoIP (Voice over Internet Protocol) technology is another significant feature of these systems. VoIP support allows for cost-effective voice communications over internet protocols, reducing operational costs while expanding service offerings. The adaptability of MDW and MDC systems makes them suitable for a variety of environments, from small businesses to large enterprises.

These switches also incorporate extensive security protocols, crucial for protecting sensitive data in telecommunications. Overall, the MDW 9010, MDC 9000, and MDW 9000/9010 represent a significant advancement in telecommunications technology, characterized by their scalability, reliability, and sophisticated management features. As the industry continues to evolve, these systems serve as a solid foundation for both current and future communication needs.
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