Call Handling, ÊConferenceÊ, ÊHoldÊ | Lucent Technologies MDW 9010

Call Handling

ÊMaking & Answering CallsÊ

First, review pp. 1–2to find out about the buttons, tones, and rings on your telephone. If you have a headset, see p. 6. In this guide, instructions for using features may not include all the possible ways you can make a call.

To make a call, press the On/Off button. A line button is automatically selected for you. To make a call on a specific line (for example, an SA or ICOM line for a voice-announced call), select an idle line button and press it before pressing the On/Off button.

To answer a call, press the On/Off button.

ÊConferenceÊ

A conference call can have up to three inside participants, including yourself and up to two outside participants.

1.Dial the first outside number or extension. Announce the call.

2.Press the Conf button to put the call on hold.

3.Select an ICOM, SA, or numbered line button.

4.Dial the next number or extension.

5.Announce the call and press Conf.

6.Repeat Steps 2–5 for each participant.

•Press the Drop button and line button to drop any participant added.

•Press the Hold button to temporarily leave the conference. Then press any participant’s line button to rejoin the conference.

7.To end the conference, hang up.

!	SECURITY ALERT:

If the system selects an SA Voice button when you add a conference participant, you hear a beep instead of ringing after you dial the extension. If the call is not answered and you press the Conf button to complete the call, your conversation with other conference participants is broadcast on the extension’s speakerphone. To prevent this, be sure to drop an unanswered extension that you’ve called on an SA Voice button.

ÊHoldÊ

When you have a call or conference on hold, your phone beeps once each minute.

1.Press the Hold button to put a call on hold. (Do not press Drop to end a conference while the call is on hold.)

2.To return to the call or conference, press the winking ICOM, SA, or line button that is holding the call.

ÊTransferÊ

To transfer:

1.Press the Trans button. The system selects an ICOM or SA button and puts the call on hold.

2.Dial the extension or the outside number.

3.Announce the call if desired.

4.Press the Trans button or hang up. To cancel the transfer or return to the call on hold, press the winking ICOM, SA, or line button.

To one-touch manual transfer:

1.Press the programmed Auto Dial button (p. 12) for the number where you want to transfer the call.

2.Announce the call.

3.Press the Trans button or hang up. To cancel the transfer or return to the call on hold, press the ﬂashing button.

To one-touch auto transfer if available:

Press the programmed Auto Dial button.

MDW 9000/9010, MDC 9000, MDW 9010 specifications

Lucent Technologies, known for its pioneering innovations in telecommunications, introduced a series of multiprotocol digital switches, namely the MDW 9010, MDC 9000, and MDW 9000/9010. These systems are designed to cater to the increasing demand for efficient voice and data transmission in both public and private networks.

The MDW 9010 is particularly noteworthy for its robust architecture, facilitating seamless integration across different communication protocols. As a digital switch, it supports various services including voice, data, and video, making it a versatile choice for modern telecommunications. One of its main features is the ability to handle high traffic volumes without sacrificing performance. This is critical in today’s fast-paced digital environment, where reliability and speed are paramount.

The MDC 9000, on the other hand, emphasizes management and control functionalities. It enables network operators to monitor and manage traffic efficiently, ensuring optimal performance and quick resolution of any issues. One of its standout characteristics is its user-friendly interface, which simplifies the process of network management. This feature is particularly beneficial for service providers looking to enhance customer satisfaction through improved service delivery.

The MDW 9000/9010 combination offers a hybrid solution that encapsulates the strengths of both models. It’s designed for flexibility, allowing network operators to scale up capacity as their needs evolve. The systems incorporate advanced technologies such as distributed processing and intelligent routing, which dramatically enhance service delivery. Moreover, the MDW series is equipped with fault tolerance capabilities, ensuring uninterrupted services even during hardware failures.

Integration of VoIP (Voice over Internet Protocol) technology is another significant feature of these systems. VoIP support allows for cost-effective voice communications over internet protocols, reducing operational costs while expanding service offerings. The adaptability of MDW and MDC systems makes them suitable for a variety of environments, from small businesses to large enterprises.

These switches also incorporate extensive security protocols, crucial for protecting sensitive data in telecommunications. Overall, the MDW 9010, MDC 9000, and MDW 9000/9010 represent a significant advancement in telecommunications technology, characterized by their scalability, reliability, and sophisticated management features. As the industry continues to evolve, these systems serve as a solid foundation for both current and future communication needs.