Lantronix XPress DR+ manual Troubleshooting and Technical Support

Chapter 13: Troubleshooting and Technical Support

Problem/Message	Reason	Solution
When you Telnet to port 1 to	You may have entered the	Confirm that the Ethernet
assign an IP address to the device	Ethernet address	address that you entered with
server, the Telnet window does	incorrectly with the ARP	the ARP command is correct.
not respond for a long time.	command.	The Ethernet address may only
		include numbers 0-9 and letters
		A-F. In Windows and usually in
		Unix, the segments of the
		Ethernet address are separated
		by dashes. In some forms of
		Unix, the Ethernet address is
		segmented by colons.
	The IP address you are	Confirm that your PC has an IP
	trying to assign is not on	address and that it is in the
	your logical subnet.	same logical subnet that you
		are trying to assign to the
		device server.
	The device server may not	Make sure that the Link LED is
	be plugged into the	lit. If the Link LED is not lit, then
	network properly.	the device server is not properly
		plugged into the network.
When you try to assign an IP with	The cause is most likely	Double-check the parameters
DeviceInstaller, you get the	one of the following:	that you specified.
following :	The hardware address	Note: You cannot assign an IP
"No response from device!	you specified is incorrect.	address to a device server
Verify the IP, Hardware		through a router.
Address and Network Class.	The IP address you are
Please try again."	trying to assign is not a
	valid IP for your logical
	subnet.
	You did not choose the
	correct subnet mask.
The device server is not	The most likely reason is	The serial settings for the serial
communicating with the serial	the wrong serial settings	device and the device server
device to which it is attached.	were chosen.	must match. The default serial
		settings for the device server
		are RS-232,9600 baud, 8
		character bits, no parity, 1
		stop bit, no flow control.
When you try to enter the setup	The issue is most likely	Double-check everything in the
mode on the device server using	something covered in the	problem above. Confirm that
the serial port, you get no	previous problem, or	Caps Lock is not on.
response.	possibly, you have Caps
	Lock on.

XPress DR+ User Guide 100