Lantronix UDS2100 manual Problems and Error Messages, Problem/Message Reason Solution

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11: Troubleshooting and Contact Information

Problems and Error Messages

 

 

Table 11-2. Problems and Error Messages

 

 

 

Problem/Message

 

 

Reason

 

 

Solution

 

 

When you issue the ARP –S

 

Your currently logged-in

 

Have someone from your IT

 

 

command in Windows, the "ARP

 

user does not have the

 

department log you in with

 

 

entry addition failed: 5" message

 

correct rights to use this

 

sufficient rights.

 

 

displays.

 

command on this PC.

 

 

 

 

 

 

 

 

 

 

 

When you attempt to assign an

 

When you Telnet to port 1

 

Telnet back to Port 1. Wait for it

 

 

IP address to the unit by the ARP

 

on the device server, you

 

to fail, then Telnet to port 9999

 

 

method, the "Press Enter to go

 

are only assigning a

 

again. Make sure you press

 

 

into Setup Mode" error

 

temporary IP address.

 

Enter quickly.

 

 

"(described below) message

 

When you Telnet into port

 

 

 

 

displays. Now when you Telnet

 

9999 and do not press

 

 

 

 

to the device server, the

 

Enter quickly, the device

 

 

 

 

connection fails.

 

server reboots, causing it

 

 

 

 

 

 

 

to lose the IP address.

 

 

 

 

 

 

 

 

 

 

 

When you Telnet to port 9999,

 

You did not press Enter

 

Telnet to port 9999 again, but

 

 

the "Press Enter to go into Setup

 

quickly enough. You only

 

press Enter as soon as you see

 

 

Mode" message displays.

 

have 5 seconds to press

 

the "Press Enter to go into

 

 

However, nothing happens when

 

Enter before the

 

Setup Mode" message.

 

 

you press Enter, or your

 

connection is closed.

 

 

 

 

connection is closed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When you Telnet to port 1 to

 

You may have entered the

 

Confirm that the Ethernet

 

 

assign an IP address to the

 

Ethernet address

 

address that you entered with

 

 

device server, the Telnet window

 

incorrectly with the ARP

 

the ARP command is correct.

 

 

does not respond for a long time.

 

command.

 

The Ethernet address may only

 

 

 

 

 

 

 

 

include numbers 0-9 and letters

 

 

 

 

 

 

 

 

A-F. In Windows and usually in

 

 

 

 

 

 

 

 

Unix, the segments of the

 

 

 

 

 

 

 

 

Ethernet address are separated

 

 

 

 

 

 

 

 

by dashes. In some forms of

 

 

 

 

 

 

 

 

Unix, the Ethernet address is

 

 

 

 

 

 

 

 

segmented with colons.

 

 

 

 

 

 

 

 

 

 

 

 

 

The IP address you are

 

Confirm that your PC has an IP

 

 

 

 

 

trying to assign is not on

 

address and that it is in the

 

 

 

 

 

your logical subnet.

 

same logical subnet that you

 

 

 

 

 

 

 

 

are trying to assign to the

 

 

 

 

 

 

 

 

device server.

 

 

 

 

 

 

 

 

 

 

 

 

 

The device server may not

 

Make sure that the Link LED is

 

 

 

 

 

be plugged into the

 

lit. If the Link LED is not lit, then

 

 

 

 

 

network properly.

 

the device server is not

 

 

 

 

 

 

 

 

properly plugged into the

 

 

 

 

 

 

 

 

network.

 

 

 

 

 

 

 

 

 

UDS2100 User Guide

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Page 67 Page 69
Contents UDS2100 User Guide Copyright & Trademark ContactsRevisions Date Rev CommentsContents Setup Mode Server Configuration Warranty Figures TablesUsing This Guide Purpose and AudienceChapter Summary Chapter DescriptionAdditional Documentation DocumentApplication Examples IntroductionApplications Introduction Protocol Support Additional FeaturesConfiguration Methods Product Information Label Sample Hardware Address 00-20-4A-14-01-18 or 00204A140118Package Contents Getting StartedInstalling the UDS To install the unitRequired Information Hardware AddressIP Address IP Address Subnet Mask GatewayAssigning the IP Address DeviceInstaller Installing DeviceInstallerAssigning an IP Address Select Assign a specific IP address and click NextAccessing the UDS2100 Using DeviceInstaller Viewing the Current ConfigurationTo view the units current settings Adding the Unit to the Manage ListSetting Getting StartedPress Enter within 5 seconds To configure the unit using a Telnet sessionNext Step Assigning the IP Address Serial Port Login Configuration Using Web Manager Accessing UDS2100 Using DeviceInstallerNetwork Configuration Lantronix Web ManagerSelect Obtain IP address automatically Automatic IP Address ConfigurationTo assign an IP address automatically Static IP Address Configuration Ethernet ConfigurationSelect Use the following IP configuration To assign an IP address manuallyServer Configuration To configure the UDS2100’s device server settingsServer Configuration AdvancedHost List Configuration To configure the host listChannel 1 and Channel 2 Configuration Serial SettingsRetry Settings Host InformationPort Settings ChannelPack Control Flush Input Buffer Serial to NetworkFlush Output Buffer Network to Serial Connection Settings TCPTo configure a channel’s TCP settings Connect Mode Passive Connection Connect Mode Active ConnectionEndpoint Configuration Connect ProtocolDisconnect Mode Common OptionsDatagram Mode Connection Settings UDPTo configure a channel’s UDP settings Apply Settings Apply Factory DefaultsTelnet Connection Configuration via Telnet or Serial Port Setup ModeAccessing Setup Mode Serial Port Connection To establish a Telnet connectionExiting Setup Mode To exit setup modeSetup Mode Server Configuration Server Configuration OptionIP Address Set Gateway IP AddressChange Telnet Configuration Password Netmask Number of Bits for Host PartDhcp Name Network Class Host Bits NetmaskSetup Mode Server Configuration Baudrate Setup Mode Channel ConfigurationChannel 1 Option Interface Mode Mode OptionCommon I/F Mode Setting Binary FlowConnect Mode Port NumberFlow Control Option Hex Port Numbers Reserved forConnect Mode Option Active Startup Incoming ConnectionResponse Manual Connection Address Example To enable the hostlist Datagram TypeModem Mode MessageMeaning No CarrierAuto Increment Source Port Send the Escape Sequence +++ in Modem ModeModem Mode Function Command Disconnect Mode Option Remote IP AddressRemote Port DisConnModeFlush Mode Buffer Flushing Pack ControlPacking Interval Trailing CharactersSend Characters OptionDisConnTime Inactivity Timeout Channel Port PasswordSend Characters Telnet Terminal TypeTCP Keepalive time in seconds Setup Mode Advanced SettingsExpert Settings Option ARP Cache timeout in seconds Disable Monitor Mode at bootupEnable alternate MAC Http Port NumberSecurity Settings Option Disable SnmpDisable Telnet Setup Snmp Community NameDisable Tftp Firmware Update Disable Port 77FE HexDisable Web Server Disable Web SetupDefault Settings Option Channel 1 and Channel 2 Configuration DefaultsExpert Settings Defaults Security Settings DefaultsSetup Mode Advanced Settings Firmware Upgrades Using Tftp Graphical User InterfaceObtaining Firmware Reloading Firmware ROM FileUsing Tftp Command Line Interface To recover firmwareFirmware Upgrades Monitor Mode Entering Monitor Mode Using the Serial PortEntering Monitor Mode Using the Network Port Monitor Mode CommandsCommand Command Name Function Response MeaningTroubleshooting and Contact Information LEDsDiagnostic, Power, and Serial Port LEDs UDS2100 LEDs LEDs MeaningProblems and Error Messages Problem/Message Reason SolutionProblem/Message Reason Solution Technical Support Technical Support Europe, Middle East, and AfricaUDS2100 Serial Ports Serial Connector PinoutsConnections and Pinouts Reset Button Ethernet Connector Pinouts Power PlugTo reset the unit to factory defaults Network PortTechnical Specifications Category DescriptionCategory Description Transient over voltages Alternative Ways to Assign an IP Address AutoIPARP and Telnet To assign a temporary IP addressDecimal Binary Hex Converting Binary to HexadecimalConversion Table Scientific Calculator Warranty Compliance and Disclaimer Disclaimer and Supplementary Information Index

UDS2100 specifications

The Lantronix UDS2100 is a versatile device server designed to facilitate connections between serial devices and Ethernet networks. This innovative product acts as a bridge, allowing for seamless communication between legacy serial devices and modern IP-based systems. Its importance has grown, particularly in industries that still rely on serial technology but seek to integrate with contemporary IT infrastructures.

One of the main features of the UDS2100 is its ability to connect up to two serial devices simultaneously. This dual-port capability makes it an efficient solution for environments where multiple devices need to be networked without additional complexity. By enabling these connections, the UDS2100 allows for remote control and monitoring of various equipment, leading to increased operational efficiency.

The device supports a variety of communication protocols, including TCP/IP, UDP, and HTTP, ensuring compatibility with a broad range of applications. This flexibility is complemented by the UDS2100’s support for both standard and custom baud rates, making it adaptable to various serial device configurations. Users can configure the device via a web-based interface, simplifying the setup process and enhancing user experience.

In terms of security, the Lantronix UDS2100 is equipped with numerous features to protect data transmission over the network. These include support for Secure Sockets Layer (SSL) and Transport Layer Security (TLS), which encrypt the data being transmitted, ensuring that sensitive information remains protected from potential threats.

The UDS2100 also features robust diagnostic capabilities, offering real-time monitoring and logging of connections. This allows users to troubleshoot issues efficiently and maintain optimal performance of their connected devices. Moreover, the device supports multiple networking protocols, including DHCP and static IP addressing, providing further flexibility in network management.

With its compact design and robust enclosure, the UDS2100 can be easily integrated into existing systems without requiring significant modifications. Its reliability and performance make it suitable for various applications, including manufacturing, telecommunications, and medical devices. Overall, the Lantronix UDS2100 stands out as a reliable solution for businesses looking to modernize their infrastructure while maintaining compatibility with legacy equipment.
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